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Thread: Author Central on .co.uk not working


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Permlink Replies: 23 - Pages: 2 [ 1 2 | Next ] - Last Post: Sep 21, 2017 12:21 AM Last Post By: Dr Shaun K Long
Samantha Burnell

Posts: 3
Registered: 04/22/17
Author Central on .co.uk not working
Posted: Sep 17, 2017 9:13 AM
 
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Hi Is anyone else having issues with author central on the UK site. Just went to update mine with a new review and couldn't. Is it down, or do we just need to use the .com one now.

Thanks

Sam
Adam Carter

Posts: 82
Registered: 10/02/12
Re: Author Central on .co.uk not working
Posted: Sep 17, 2017 11:15 AM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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Same here. I went to add a new book and apparently I don't have an account. The link in my author central doesn't go anywhere (nor does the link from my facebook page), and if I look my books up on Amazon UK I can find them all right but clicking my name doesn't take me to my author page.

So, long story short, I'm having the same problem you are (my US one is fine).

I e-mailed support this morning, but being Sunday I'm assuming I'll have to wait until tomorrow for a response.
Dr Shaun K Long

Posts: 12
Registered: 06/30/16
Re: Author Central on .co.uk not working
Posted: Sep 17, 2017 11:30 AM   in response to: Adam Carter in response to: Adam Carter
 
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All of my books and rankings on Author Central UK have vanished today too. My US equivalent profile is fine. What could be going on? Interesting to see you both having the same experience. Rather alarming, isn't it?
A Woodley

Posts: 321
Registered: 03/06/17
Re: Author Central on .co.uk not working
Posted: Sep 17, 2017 4:26 PM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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My UK author page vanished, so I deleted my bookmark, then decided to check a few other (US & Europe) & they're all still there, so it is just UK, if it comes back I need to remember to bookmark it again, not easy when you have a gnat sized memory :)
Mark Maestas

Posts: 1
Registered: 08/25/16
Re: Author Central on .co.uk not working
Posted: Sep 17, 2017 10:43 PM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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My Author page on .co.uk is also broken. My books are there. I can also log into my Author Central UK account, but the link from there goes to a 404. I sent a message to Amazon Support.
Jennifer Potter

Posts: 4
Registered: 04/25/17
Re: Author Central on .co.uk not working
Posted: Sep 17, 2017 11:18 PM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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My book and rankings have disappeared too. Also just from the .co.uk site. Glad it's not just me, hopefully they will fix it soon
Christine Rimmer

Posts: 1
Registered: 09/15/14
Re: Author Central on .co.uk not working
Posted: Sep 17, 2017 11:59 PM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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Same problem here. I also emailed support yesterday, but have not yet heard anything.
Dr Shaun K Long

Posts: 12
Registered: 06/30/16
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 1:06 AM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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I've now also emailed Amazon support, so let's hope that our combined efforts lead to a timely resolution of this problem.

Has anyone also noticed that they have vanished from the 'Customers Also Bought Items By' sections of other author's profiles? I have, and this is, to say the least, damned annoying, not to mention damaging to my visibility and potential discovery by new readers.

Edited by: Dr Shaun K Long on Sep 18, 2017 1:18 AM
Dr Shaun K Long

Posts: 12
Registered: 06/30/16
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 1:44 AM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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Has anyone else attempted to manually reattach their books to their invisible profile? I've just done this, but nothing seems to have happened. I suppose that we're just going to have to wait and see if our author profiles and associated publications reappear at some stage.
Suzanne

Posts: 733
Registered: 10/10/12
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 2:54 AM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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At 5:53am EST on Mon Sept 18 I checked my UK Author Central and it is all there the same way I left it.
Dr Shaun K Long

Posts: 12
Registered: 06/30/16
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 4:26 AM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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I've had a reply regarding this issue from Amazon Customer Service:

'We do have a technical problem with Author Central and the Author page at the moment.

I'm sorry for the trouble you had. Our technical team is aware of this problem and is working hard to fix it as soon as possible.

I hope for your patience while we fix this problem.

Other than that I wish you a great start into this new week!'
thimblerigbooks

Posts: 111
Registered: 06/30/11
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 8:24 AM   in response to: Dr Shaun K Long in response to: Dr Shaun K Long
 
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Thanks for that useful update, Shaun.

My author pages are all gone too. I noticed yesterday or maybe Sat night, but just assumed it was a temporary glitch and would come back. I was about to complain to Amazon but then checked here and saw this thread. I'll wait and see if the system fixes itself. Hope it does, as I tend to write series fiction, and it could be costing me knock-on sales if people can't find my series as easily as before.

Come on, Amazon. Extract digit!
mclearsight2

Posts: 37
Registered: 03/19/10
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 8:40 AM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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Thank you!

Yes.

I was freaking out thinking my competitor hacked the account and took it down! Can lo gin but no books appear and no links from book to the author's page.

I see some authors' books are working ok, others not.

Must be just Amazon updating things.
mclearsight2

Posts: 37
Registered: 03/19/10
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 8:42 AM   in response to: Dr Shaun K Long in response to: Dr Shaun K Long
 
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Same here; I added a lot of my books but they still show as nothing there. Decided not to do this; might cause more problems. Wait for Amazon to fix it.
Lachlan Main

Posts: 1
Registered: 11/06/14
Re: Author Central on .co.uk not working
Posted: Sep 18, 2017 12:08 PM   in response to: Samantha Burnell in response to: Samantha Burnell
 
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Hello there, My author pages have disappeared ?? UK based anyone else had this happen, the pages were okay yesterday, today it seems I don't exist. All my books are there but I'm not. I've contacted Amazon but as yet I've had no response. Anybody any clues as to what happened?
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