Yes, I mean the "Contact Us" at the right-hand bottom of the page. It opens the landing page for KDP, the one with the login button and the video about KDP. If I simply type in the link for the contact page (https://kdp.amazon.com/self-publishing/contact-us ) I also get take back to the landing page. If I click on the contact button on the landing page, I get sent back to the landing page. Things that "should" happen aren't happening.
That's because you're using the wrong log-in, and Support doesn't recognize you as having a KDP account.
(Use CreateSpace for paperbacks; use KDP for ebooks.)
I finally found out what the problem was. Some years ago I wrote a book called Healing without Medication. It sold about 250,000 copies in print. My publisher absconded with most of my royalties and rather than spend money and years suing him, I took a reversion of rights. Of course, I have a registered US copyright (that is, with the Copyright Office, not just by virtue of publication) in my name and documentation of rights.
The book is 400,000 words. I have used maybe 25,000 words in excerpts to promote sales, which have been exclusively on Kindle for several years. I frequently update the book. Every time I do, the content review system finds I have 25,000 words in my book that are also on the Internet. I put them there. A couple of times somebody has copied the entire book and tried to sell it as a pdf, but I've managed to get those stopped (by contacting their ISPs). There aren't big chunks of text other than those 25,000 words floating around now.
When I submit revisions to publish, the system asks me to verify I have rights. I do. I not only have rights, I have documented that I have rights. However, Amazon decided that answering that question 10 times wasn't enough, so they blocked my book and blocked my account.
I did get through, thanks to a suggestion in this thread, to content review. Today they sent me a less than pleasantly worded demand that I show them I have rights to my books. I gave them a link to my copyright in the US Copyright Office. I sent them a PDF of the letter my publisher sent reverting rights to me (well, the letter my former publisher sent my literary agent reverting my rights to me). Everything I have on Amazon is something I have rights to. Most of it doesn't have any duplications anywhere. This book has about 6% of its content "out there" as a promotion--which was making Amazon money, too. It's sold about 13,000 copies, or earned the equivalent of 13,000 copies, I also had earnings on lending, on Kindle.
I'll let you know if they unblock my account. Maybe it's unusual for books that revert to authors to do well (13,000 copies isn't great but it's certainly OK), but, jeez, Amazon, how many times do you have to see that I have registered copyright and a release from the one and only publisher with whom I have ever dealt for this book?
Edited by: Robert S Rister on Sep 24, 2017 4:14 PM