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Thread: Payment Failure


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Permlink Replies: 1 - Pages: 1 - Last Post: Oct 2, 2017 9:05 AM Last Post By: Emily Veinglory
Donovan M. Neal

Posts: 1
Registered: 03/05/13
Payment Failure
Posted: Oct 2, 2017 6:23 AM
 
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I seriously need some help as it would appear I am about to go into my second month of not receiving my royalty payments.
It started last august when I failed to get my june royalties as normal. I had several payment failures. I’ve been publishing for 4 years and I’ve never had a payment failure. There were no changes in my bank accounts on my end. In fact several royalty payments from different territories posted. But the biggest one from Amazon US didn’t. So I email and got this.

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Hello,

I'm following up on your recent inquiry regarding the royalty issue. I'm sorry for the delay in responding to the email.

I raised your issue to our Accounts Payable team had informed that the bank account information is not an updated one to process the pending payment. Please note that Amazon needs to update publisher's bank information periodically to avoid payment issues. For security purposes, you cannot edit an existing bank account's details. You'll need to go to your account, add a new bank, and then delete the old entry.

1. Sign in to your KDP account: https://kdp.amazon.com
2. Go to Your Account and select “Payment & Banking”
3. If you have a bank account entered, delete by clicking “Delete” under the account’s name
3. Under “Tell us about your bank” follow the prompts to add payment information
4. Click “Add” to save information. You will be notified with a green check that you’ve updated your information
5. Click “Save”

Once you have updated bank details, please let us know. We will contact our Account payable team and ask to process the payments to the updated bank account in the next payment cycle without any fail.

I'm sorry for this extra step. I hope you'll understand that this will help us in assisting you more precisely.

We are looking forward to hear back from you as soon as possible.

If you need any additional assistance with this or any other matter, don't hesitate on contacting back and we'll be more than glad to help with your request.

We will remain at your disposition for further assistance. Thanks for using Amazon KDP.

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So I go ahead and update my banking information as requested and then I confirm with them that I did and get this email.


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Hello Donovan,

I can confirm we have received your updated banking information on file in your KDP account. A new payment should be issued to this updated bank account in our next payment cycle, which will be either at the end of this month or the 5th of next month.

When the date is close you'll see the payment reflecting in your payments report.

If you need more information on how royalty payments are calculated, please visit our Help page:
https://kdp.amazon.com/self-publishing/help?topicId=A29FL26OKE7R7B

I hope this helps. Have a great day and thank you for using Amazon KDP.

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So here it is October 2nd but I’m supposed to be paid by October 5th. And I still have no kind of payment confirmation and we are now moving into two months of not being paid. What the heck gives? Any help in this situation will be appreciated. I need my money.

Emily Veinglory

Posts: 3,289
Registered: 04/25/13
Re: Payment Failure
Posted: Oct 2, 2017 9:05 AM   in response to: Donovan M. Neal in response to: Donovan M. Neal
 
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If payment is by the 5th, double check all the info is actually correct, wait til the 5th. if no joy--reply to that email and ask for more help.
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