Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Account Issues

Thread: Massive frustration trying to contact kdp publishing about our account


This question is not answered. Helpful answers available: 2. Correct answers available: 1.

Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 2 - Pages: 1 - Last Post: Oct 17, 2017 3:29 AM Last Post By: Notjohn
Society of Corp...

Posts: 2
Registered: 02/08/17
Massive frustration trying to contact kdp publishing about our account
Posted: Oct 16, 2017 2:13 PM
 
Click to report abuse...   Click to reply to this thread Reply
I represent a small publisher, and we have 3 of our books in kindle format. I recently noticed that one of them has disappeared -- it does not come up in kindle searches. I have tried to log into our account to investigate what is going on, and have been connected to TWO different accounts connected to my email address. Unfortunately, neither of those accounts have any titles attached to them, so obviously, these are not the right accounts. So I have tried to use the "Contact Us" button, and each time I do, I simply get sent to the homepage of the KDP site. So therefore, I have NO way to raise either issue -- where is my real account, and where is my missing title??

Please advise on what I should do here.

NLG
Society of Corporate Compliance and Ethics

Edited by: Society of Corporate Compliance and Ethics (Consig on Oct 16, 2017 2:13 PM
Mrs Julia Evans

Posts: 584
Registered: 05/22/16
Re: Massive frustration trying to contact kdp publishing about our account
Posted: Oct 16, 2017 3:23 PM   in response to: Society of Corp... in response to: Society of Corp...
 
Click to report abuse...   Click to reply to this thread Reply
I would suggest that you try and figure out which e-mail address your account and your books are connected to, as that's the only way to get Amazon to help you.

Recently there have been several types of reports of books disappearing. The first was where some erotica novels disappeared into the Amazon dungeon - unlikely to be the case here... and the second was where Amazon had issues with who owned the copyright of a book.

Any time Amazon block a book, for something like the copyright issue, or any other perceived infringement of the rulebook, they e-mail the publisher to let them know what the issue is. You (or the publisher) are normally expected to reply within 5 days to resolve the issue.

If you don't know what your log-in e-mail is, then it's entirely possible that you've missed the deadline, and Amazon may have kicked you out altogether.

I'm not saying they have, but it's a possibility. That's why it's so important you figure out which e-mail address goes along with your account.

Try this link ; KDP contact us

Do you have access to your Author Central page? There's a contact us button there you could try as well.

Try this link ; Author Central contact us

Unfortunately, you may only be able to use these if you are actually logged into your account.

There are other contact us links in various threads, but you'll have to search for them, I'm afraid, unless one of the long-timers can lend a hand.

Good luck. J
Notjohn

Posts: 22,918
Registered: 02/27/13
Re: Massive frustration trying to contact kdp publishing about our account
Posted: Oct 17, 2017 3:29 AM   in response to: Society of Corp... in response to: Society of Corp...
 
Click to report abuse...   Click to reply to this thread Reply
You can't contact Support except when logged in with your actual KDP account. It's almost always the email address that's stopping you. If you really can't retrieve it, you might try this old Support address: kdp-support@amazon.com

Be aware that we are not allowed to have more than one KDP account. If your company has its own tax ID and bank account, you're probably okay. I don't think that subject has ever come up, but in the curious American tax system, a different tax ID equals a different "person."

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums