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Thread: ROYALTY ISSUE


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Permlink Replies: 3 - Pages: 1 - Last Post: Oct 27, 2017 5:02 AM Last Post By: Kim Knox
Prashant

Posts: 5
Registered: 09/19/17
ROYALTY ISSUE
Posted: Oct 26, 2017 10:59 PM
 
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My royalties is decreasing. And no any e-book has not been refunded by readers. I am nervous, why my royalty is decreasing.
please help me out of it.
Donna St Felix

Posts: 5,418
Registered: 09/18/13
Re: ROYALTY ISSUE
Posted: Oct 26, 2017 11:17 PM   in response to: Prashant in response to: Prashant
 
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Prashant wrote:
My royalties is decreasing. And no any e-book has not been refunded by readers. I am nervous, why my royalty is decreasing.
please help me out of it.

Only Customer Service can answer anything specific to your account. You can contact them below at 'Contact Us'.
I will say that right now I think the system is acting whacky.
writerbn

Posts: 5,225
Registered: 05/12/12
Re: ROYALTY ISSUE
Posted: Oct 27, 2017 4:45 AM   in response to: Prashant in response to: Prashant
 
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Prashant wrote:
My royalties is decreasing. And no any e-book has not been refunded by readers. I am nervous, why my royalty is decreasing.
please help me out of it.

What, exactly, do you mean by "your royalty is decreasing"? If you're looking at the numbers below the graph on your reports page, it will change daily, because it only shows the last 30 days by default.
Kim Knox

Posts: 5
Registered: 05/26/13
Re: ROYALTY ISSUE
Posted: Oct 27, 2017 5:02 AM   in response to: Prashant in response to: Prashant
 
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I've just had this.
Money disappearing on the prior-month-royalties report, with no corresponding refund of ebooks on the month-to-date report.

It seems to have returned to normal today, with both reports now tallying. But yes, it was a bit nerve-wracking last night...
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