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Permlink Replies: 6 - Pages: 1 - Last Post: Nov 5, 2017 4:56 AM Last Post By: anneti
Syrus Durham

Posts: 196
Registered: 07/17/14
Missing a review
Posted: Oct 31, 2017 5:48 PM
 
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The product page for one of my books, written under a pen name, says there are 7 reviews. However, I just received an 8th review yesterday. You can see the new review on the product page, but it's not included in the total or showing in the bar graph.

It's only been a day, so is this a standard lag time? Or is there a glitch? Or has anyone else experienced something else like this?

Thanks!
Donna St Felix

Posts: 5,425
Registered: 09/18/13
Re: Missing a review
Posted: Oct 31, 2017 5:55 PM   in response to: Syrus Durham in response to: Syrus Durham
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Syrus Durham wrote:
The product page for one of my books, written under a pen name, says there are 7 reviews. However, I just received an 8th review yesterday. You can see the new review on the product page, but it's not included in the total or showing in the bar graph.

It's only been a day, so is this a standard lag time? Or is there a glitch? Or has anyone else experienced something else like this?


It usually takes a while for one end of the system to catch up with the other.
I think they have updates and/or fixes going on right now too.
Syrus Durham

Posts: 196
Registered: 07/17/14
Re: Missing a review
Posted: Oct 31, 2017 6:19 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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That makes sense. I've noticed that the product pages have a slightly different look to them. That updating could cause the delay.

Thanks!
Haider Ali Butt

Posts: 15
Registered: 10/18/17
Re: Missing a review
Posted: Nov 1, 2017 1:47 PM   in response to: Syrus Durham in response to: Syrus Durham
 
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Hi,

My question is similar to this. I have had my first review on Amazon UK however it is not showing on .com. Is that always the case or just a glitch?
cdalebrittain

Posts: 11,103
Registered: 03/05/11
Re: Missing a review
Posted: Nov 1, 2017 2:12 PM   in response to: Haider Ali Butt in response to: Haider Ali Butt
 
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Reviews only show up on the national Amazon where they were posted. So a UK review will never show up on the .com site.

The only exception is that you may see some of the .com reviews on other national Amazons if they have no reviews of their own yet, but not the other way around. Good luck!
Haider Ali Butt

Posts: 15
Registered: 10/18/17
Re: Missing a review
Posted: Nov 1, 2017 3:26 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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I see, thank you!
anneti

Posts: 3
Registered: 03/31/09
Re: Missing a review
Posted: Nov 5, 2017 4:56 AM   in response to: Syrus Durham in response to: Syrus Durham
 
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This happened to me a couple of weeks ago with a review, and I contacted KDP Support and they apologized it took over 48 hours for the review to actually show up on the product page.

Now I heard from a reader who said they posted a review of another one of my books last Thursday, and it still hasn't shown up. They received thhe confirmation email email stating their review was live on Amazon, just as with the review for my other book.

I hope the problem is indeed due to updates or something, because this is very frustrating, and since more reviews translate to more sales, at least in my experience, it's also costing me readers for everyday reviews fail to post.
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