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Thread: Recently posted book no longer on Shelf but still Live


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Permlink Replies: 5 - Pages: 1 - Last Post: Nov 9, 2017 2:30 AM Last Post By: Notjohn
David L Williams

Posts: 5
Registered: 09/19/17
Recently posted book no longer on Shelf but still Live
Posted: Nov 8, 2017 4:00 AM
 
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Title says it all. I posted a book, it was there and now it is not but it is still available for sale and it is not blocked. Is this just a temporary glitch? It does show as having 500 page reads on KU which I have heard is a placeholder or perhaps a troll attack.
cdalebrittain

Posts: 11,132
Registered: 03/05/11
Re: Recently posted book no longer on Shelf but still Live
Posted: Nov 8, 2017 6:46 AM   in response to: David L Williams in response to: David L Williams
 
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First, is this an ebook or a print book?

Usually if someone tries to check their Bookshelf and finds it blank, it's because they logged in with the wrong username and password. Log out and try logging in again, carefully typing the info rather than relying on auto-fill. (Did you try to change your password? Many end up accidentally creating a new account when doing so.)

But you say you can still see your Reports? This makes it odd. Log out, close your browser, and try again in case it's a glitch. And yes, sometimes you'll get 500 pages read as a placeholder until the bots catch up.
David L Williams

Posts: 5
Registered: 09/19/17
Re: Recently posted book no longer on Shelf but still Live
Posted: Nov 8, 2017 7:55 AM   in response to: cdalebrittain in response to: cdalebrittain
 
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It is an ebook. Log in is fine and hasn't changed and all my other books look fine. Amazon says they are working on it.
Notjohn

Posts: 23,002
Registered: 02/27/13
Re: Recently posted book no longer on Shelf but still Live
Posted: Nov 8, 2017 4:31 PM   in response to: David L Williams in response to: David L Williams
 
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Almost certainly you tried to log in with the wrong email address. It has happened to most of us.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
David L Williams

Posts: 5
Registered: 09/19/17
Re: Recently posted book no longer on Shelf but still Live
Posted: Nov 9, 2017 12:59 AM   in response to: Notjohn in response to: Notjohn
 
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No. It turned out to be something on their end.
Notjohn

Posts: 23,002
Registered: 02/27/13
Re: Recently posted book no longer on Shelf but still Live
Posted: Nov 9, 2017 2:30 AM   in response to: David L Williams in response to: David L Williams
 
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Yes, there does indeed seem to be a glitch, which has evidently affected many of us. (I seldom check, so I don't know if all mine are there. All I care about is that they're still selling, and November is looking pretty good so far.)

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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