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Thread: Cover image not appearing


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Permlink Replies: 3 - Pages: 1 - Last Post: Nov 17, 2017 6:24 AM Last Post By: Bloomwood Media
Bloomwood Media

Posts: 2
Registered: 11/10/17
Cover image not appearing
Posted: Nov 10, 2017 12:16 AM
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I have a Kindle book whose cover appears as it should on my bookshelf, but in the store it appears with a placeholder image. The cover image in in JPEG format, and I didn't get any errors when uploading it to KDP, so I wonder if there's something I've done wrong.

Thanks in advance for the assistance.
Dave Casey

Posts: 310
Registered: 03/03/16
Re: Cover image not appearing
Posted: Nov 10, 2017 1:06 AM   in response to: Bloomwood Media in response to: Bloomwood Media
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If this is a change to the cover that you just made it can take anywhere from a day to a week to change on the Amazon page for your book. The Bookshelf changes almost immediately, but the rest of the website takes awhile.
Donna St Felix

Posts: 5,429
Registered: 09/18/13
Re: Cover image not appearing
Posted: Nov 10, 2017 1:52 AM   in response to: Bloomwood Media in response to: Bloomwood Media
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Bloomwood Media wrote:
I have a Kindle book whose cover appears as it should on my bookshelf, but in the store it appears with a placeholder image. The cover image in in JPEG format, and I didn't get any errors when uploading it to KDP, so I wonder if there's something I've done wrong.

Thanks in advance for the assistance.


Check thru the day tomorrow and see if it shows.
If it doesn't, Customer Service can be reached below at 'Contact Us'.
Bloomwood Media

Posts: 2
Registered: 11/10/17
Re: Cover image not appearing
Posted: Nov 17, 2017 6:24 AM   in response to: Dave Casey in response to: Dave Casey
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Still having the problem, so I contacted support.
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