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Thread: Is there an ACTUAL phone number ???


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Permlink Replies: 36 - Pages: 3 [ Previous | 1 2 3 ] - Last Post: Dec 1, 2017 1:18 AM Last Post By: Donna St Felix
ddiblasi

Posts: 2
Registered: 07/28/08
Re: Is there an ACTUAL phone number ???
Posted: Nov 8, 2016 2:35 AM   in response to: petemorin in response to: petemorin
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Exactly. Createspace has excellent Customer Service. Not only does KDP support not get back to you within their stated timeframe, but also their stated timeframe is ridiculous: over a week to address a kindle book cover issue? please.
Rosalva Books

Posts: 1
Registered: 05/19/17
Re: Is there an ACTUAL phone number ???
Posted: Sep 29, 2017 4:15 PM   in response to: Juavantae Jester in response to: Juavantae Jester
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Half the people may be "unstable", but that doesn't mean Amazon doesn't royally screw them up sometimes. If I could post jpgs here, I'd show what I discovered today. An eBook I created about 4 months ago had the very reasonable price of $4.99. Something made me look at the page as a customer, and it was priced at $319!! Later I looked again, and it said 319 £. Checked with my book details page- everything is unchanged. I never used those digits (except a "9"), and am inclined to believe someone was messing with it deliberately. It's is on a very uncomfortable, controversial topic. Page also said there were no reviews" but further down the page, you could see at least one review. Expecting to hear back soon, and I asked for an explanation.
Esteban

Posts: 1
Registered: 11/21/17
Re: Is there an ACTUAL phone number ???
Posted: Nov 21, 2017 12:24 PM   in response to: uncle1282 in response to: uncle1282
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What's that number bro? please share it. I was actually looking for that. Damn
cdalebrittain

Posts: 11,590
Registered: 03/05/11
Re: Is there an ACTUAL phone number ???
Posted: Nov 21, 2017 1:23 PM   in response to: Esteban in response to: Esteban
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There is no actual phone number for KDP, as you would know if you read this thread.

Use the Contact Us link at lower right of this page.
Ralph E Vaughan

Posts: 3,463
Registered: 12/01/12
Re: Is there an ACTUAL phone number ???
Posted: Nov 28, 2017 7:13 AM   in response to: cdalebrittain in response to: cdalebrittain
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cdalebrittain wrote:
There is no actual phone number for KDP, as you would know if you read this thread.
...
And there probably never will be. They really don't want to talk to us. Considering most of the posts in the forum, can you blame them?
Adam Gasiewski

Posts: 7
Registered: 10/22/17
Re: Is there an ACTUAL phone number ???
Posted: Nov 30, 2017 11:23 PM   in response to: Juavantae Jester in response to: Juavantae Jester
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There is a way to call KDP author support, but only if your problem can't be solved through email. It's happened to me several times. If they can't help you through chat or email, they'll open up a "call us" button on your account, where you can type in your phone number and a rep from KDP support will call you and help you.

Edited by: Adam Gasiewski on Nov 30, 2017 11:23 PM
Donna St Felix

Posts: 6,125
Registered: 09/18/13
Re: Is there an ACTUAL phone number ???
Posted: Dec 1, 2017 1:16 AM   in response to: Adam Gasiewski in response to: Adam Gasiewski
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Adam Gasiewski wrote:
There is a way to call KDP author support, but only if your problem can't be solved through email. It's happened to me several times. If they can't help you through chat or email, they'll open up a "call us" button on your account, where you can type in your phone number and a rep from KDP support will call you and help you.

Use the options at 'Contact Us' below.
I did get a call a while back using that.

We can usually help you here on the forums.
It would be a good idea to start a new thread if you post your problem.
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