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Thread: Is it okay for an author to respond to a bad review?


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Permlink Replies: 45 - Pages: 4 [ Previous | 1 2 3 4 | Next ] - Last Post: Mar 15, 2012 7:09 AM Last Post By: supag33k
mateyman

Posts: 15
Registered: 02/20/12
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 11, 2012 12:32 PM   in response to: kattydel in response to: kattydel
 
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Hi Kathy

I have just responded to your 1 star review as 'unhelpful.' I have had 3 one star reviews for one of my books, but it is still selling a lot more than any of my other ones, in fact I'm earning really good money. All three spite reviews are factually incorrect, and I think that these bad reviews are actually increasing my sales, which are growing every month. I did respond to a couple of them saying that I was sorry that they had a bad reading experience, I would have liked to tell them to suck it but that would have been unprofessional. Anyway my book is still at number one in the ratings and has been since I published it 6 months ago.

Best wishes x
hawkssr

Posts: 499
Registered: 02/24/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 11, 2012 12:59 PM   in response to: kattydel in response to: kattydel
 
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Oh I forgot when i did respond and thanked them I also told them that there was a refund policy up to 7 days. So I got to respond but I let them think they did me a favor and tried to make them think I was sorry about their experience with my book by posting the return info (like you, I wanted to say something completely different) but like one of my old bosses use to say "Customer is King" and we had a big poster of a Lion on the wall to remind us. LOL Oh I as far as I could tell they never returned it!
kattydel

Posts: 200
Registered: 10/13/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 11, 2012 1:24 PM   in response to: hawkssr in response to: hawkssr
 
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Thank you! I did look at her review record. She has reviewed only three books. Two of the three, including mine, had one stars. One had three stars. Her review of the three star starts out with 'Disappointing.' Some people do not want to find the good that is in Indie books.One in five readers said that the review was helpful. That means the other four (including yours) did not find the review helpful. This is a good sign. I do have to admit that I did have a lot of grammatical errors before I corrected the book. It will be free tomorrow.

http://www.amazon.com/Cant-Home-Because-Ghosts-ebook/dp/B006KTVM3E/ref=sr_1_4?s=books&ie=UTF8&qid=1331496720&sr=1-4
birdhouselights

Posts: 51
Registered: 01/02/12
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 11, 2012 4:45 PM   in response to: kattydel in response to: kattydel
 
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I would never respond to a review good or bad. I have lots of 5 star reviews a few 4's, 3's and yes even a couple of horrible 1, stars. The reviewers did not write the reviews to me, but instead wrote them to other potential readers. I respect their opinions even though I don't fully agree with them.
If I don't want to get any bad reviews I would un-publish my books. I read and research all kinds of reviews posted on all kinds of books. What I find is, readers don't like it when they find a book that have tons of only 5 star reviews. They feel as if the reviews were planted. So to me different kinds of reviews kind of balance it all out. Search out the most popular authors and read their reviews, it will blow you away to find out how many people hated the books and how many loved them. I hate to say it but it always makes me feel better when popular authors get bad reviews, it helps me to take my own bad reviews less personally.
kattydel

Posts: 200
Registered: 10/13/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 11, 2012 5:16 PM   in response to: birdhouselights in response to: birdhouselights
 
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Hey Birdhouselights! Very well put. I agree. Thanks, Kathy
micka50

Posts: 8
Registered: 08/21/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 9:53 AM   in response to: kattydel in response to: kattydel
 
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I have added a "like" to your page and clicked on unhelpful. I think the review is mean-spirited and cannot understand why reviewers are not a tad more respectful.
Anyway, good luck with your writing.
Note, I have also had a recent bad review and unfortunately they can really hurt sales...
authormark

Posts: 350
Registered: 01/06/12
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 10:24 AM   in response to: micka50 in response to: micka50
 
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I appreciate your sentiment and nobody likes bad ratings. However, to vote a review unhelpful without reading the authors work could be rather misleading to future customers.

i do not intend this to be mean in any way and I have no idea whether the review is justified or not but we can't just rate a review unhelpful because we don't like getting bad reviews.

What would help this author far more is reading her work and if you do believe the one star review is wrong, write your own one.
micka50

Posts: 8
Registered: 08/21/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 11:14 AM   in response to: authormark in response to: authormark
 
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I think you may have missed my point. I voted it unhelpful because of the wording of the review.
Take a look, it is disrespectful and no author wants to be compared to a 10 year old... I am simply supporting authors in hopes of constructive feedback (maybe idealistic, I know) on their books and not attempts at belittling author's work.
catchester

Posts: 366
Registered: 07/20/10
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 12:00 PM   in response to: micka50 in response to: micka50
 
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The only review I have responded to was someone who put a big spoiler in her review, which I asked her to re-word (and she eventually did).

She also didn't like that particular plot point, which coloured her whole view of the book. But hey, if she thinks she knows better, more power to her. She hasn't hurt sales at all and most people have voted her review as unhelpful (last I looked anyway).
kattydel

Posts: 200
Registered: 10/13/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 1:25 PM   in response to: catchester in response to: catchester
 
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Thanks Micka50! The reviewer was a little bit on the rude side hand disrespectful. The book is free today. Kathy
kattydel

Posts: 200
Registered: 10/13/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 1:29 PM   in response to: micka50 in response to: micka50
 
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Micka50, This book is geared to young adults. It is more of a short story mystery. I do not use curse words or graphic situations because of this. Maybe she did not like that. It says the length and 'no curse words' on the blurb. Thanks, Kathy
micka50

Posts: 8
Registered: 08/21/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 2:01 PM   in response to: kattydel in response to: kattydel
 
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I've just picked it up. Many thanks and the very best of good luck with your writing.
kattydel

Posts: 200
Registered: 10/13/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 12, 2012 4:28 PM   in response to: micka50 in response to: micka50
 
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Thanks Micka50. Kathy!
jpf1994

Posts: 152
Registered: 10/11/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 15, 2012 6:13 AM   in response to: 76year2 in response to: 76year2
 
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Honest reviews are just that. Well constructed honest opinions. If you get a spiteful review instead, why wouldn't we complain? When you get emails from readers saying they hate self published authors and will 1 star books until we go away, I don't call what they leave in the review section an honest review.
jpf1994

Posts: 152
Registered: 10/11/11
Re: Is it okay for an author to respond to a bad review?
Posted: Mar 15, 2012 6:28 AM   in response to: 76year2 in response to: 76year2
 
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Oh and my response to your "As far as paying some dip....

First, it's bad form to use foul language on this forum.

Second, Everybody wants some sort of editorial review in addition to customer reviews. Most traditional 'reviewers' will not review self published books. An editorial review is precise and professional looking. Since it is placed inside your book description section (I think they are) it gives your work a professional appearance. Since that review will be detailed and balanced and not some ranting bully, it gives readers a constructive analysis.

Letting our potential readers only see:

"Best book in history! Don't miss it, I give it a 5 star!" and wondering if your mother wrote it

OR

"OMG, worst book ever. So badly written. Don't waste time or money!" And, subsequently not buying the book a solid assessment by someone who knows how to write a review gives your book page balance.
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