Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Ask the Community » General Questions

Thread: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 9 - Pages: 1 - Last Post: Dec 9, 2017 1:38 AM Last Post By: grms@oceanfree....
spectrumpressbo...

Posts: 285
Registered: 04/04/10
KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 4:09 PM
Click to report abuse...   Click to reply to this thread Reply
Does anyone else get stuck with a black screen at the paperback launch preview stage? I have uptodate browsers, uptodate adobe flash, but I can't get the previewer to work.
C. Gold

Posts: 1,101
Registered: 02/17/15
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 4:30 PM   in response to: spectrumpressbo... in response to: spectrumpressbo...
Click to report abuse...   Click to reply to this thread Reply
What browser are you using?
spectrumpressbo...

Posts: 285
Registered: 04/04/10
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 4:41 PM   in response to: C. Gold in response to: C. Gold
Click to report abuse...   Click to reply to this thread Reply
I have tried it with both Firefox and MS Edge. Same results. Also, Adobe Flash is definitely activated in both cases. Two years ago, with Windows 8, I had no trouble, Now with Windows 10 I get stuck. I once got a message saying "engineers" were working on somethig. I also once got a series of screen messages indicating the process was happening, then at a final step stuck again. Usually it's just a black screen
spectrumpressbo...

Posts: 285
Registered: 04/04/10
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 4:44 PM   in response to: spectrumpressbo... in response to: spectrumpressbo...
Click to report abuse...   Click to reply to this thread Reply
I should add that KDP support game nothing but boilerplate. No help from them.
cdalebrittain

Posts: 11,597
Registered: 03/05/11
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 5:38 PM   in response to: spectrumpressbo... in response to: spectrumpressbo...
Click to report abuse...   Click to reply to this thread Reply
I'd recommend abandoning the buggy KDP-print and starting over at CreateSpace, where there's phone help if you get stuck. (I've done half a dozen books with CS and never had the Black Screen of Death.)
C. Gold

Posts: 1,101
Registered: 02/17/15
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 5:50 PM   in response to: cdalebrittain in response to: cdalebrittain
Click to report abuse...   Click to reply to this thread Reply
I got the impression that the previewer was similar between KDP and CS, but definitely try CS and see if the same thing happens. Their tech support might be more helpful if it does occur.

I've avoided upgrading to Win 10, preferring my ole version 7. There could be a security blocking issue like a plugin blocking popups or anti-virus, or Win 10 not allowing something.
spectrumpressbo...

Posts: 285
Registered: 04/04/10
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 7, 2017 7:41 PM   in response to: C. Gold in response to: C. Gold
Click to report abuse...   Click to reply to this thread Reply
Okay, thanks everyone for your responses. I'm giving up on KDP print and I'm using CreateSpace.
Notjohn

Posts: 23,805
Registered: 02/27/13
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 8, 2017 2:37 AM   in response to: spectrumpressbo... in response to: spectrumpressbo...
Click to report abuse...   Click to reply to this thread Reply
I think CreateSpace is the better platform for many reasons.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
C. Gold

Posts: 1,101
Registered: 02/17/15
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 8, 2017 11:07 AM   in response to: Notjohn in response to: Notjohn
Click to report abuse...   Click to reply to this thread Reply
Less buggy when uploading manuscripts is the main reason.
grms@oceanfree....

Posts: 42
Registered: 08/12/11
Re: KDP Paperback Launch Preview Black Screen Problem? Anyone also get stuck?
Posted: Dec 9, 2017 1:38 AM   in response to: spectrumpressbo... in response to: spectrumpressbo...
Click to report abuse...   Click to reply to this thread Reply
Createspace, if possible, is worse. If you get good sales by ebooks on Amazon, submit it to a real paper book publisher.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums