Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Ask the Community » My Account

Thread: Uploads are not replacing previous versions of my book, how to notify buyer


This question is not answered. Helpful answers available: 2. Correct answers available: 1.

Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 4 - Pages: 1 - Last Post: Dec 13, 2017 8:33 AM Last Post By: Ralph E Vaughan
michael story

Posts: 1
Registered: 11/03/13
Uploads are not replacing previous versions of my book, how to notify buyer
Posted: Dec 11, 2017 6:52 AM
 
Click to report abuse...   Click to reply to this thread Reply
Since I published my book in 2013, I have upgraded the editing several times, the most recent in July of 2016 and again yesterday, Dec 10,2017. However, I still get the same comments from readers that my book needs heavy editing! The most recent this last Nov 7th.........How the hell can this be? I have a 5 star rating from a book readers club that stated my work was well articulated and written!

Are the new uploads not transferring over to the book sales its self? I am not savvy on the internal goings on of the computer world, but it seems to me there is a issue that has cost me sales the past 4 years.

I just uploaded again and would like to know how to notify the previous buyers of my book for an updated version?
Ralph E Vaughan

Posts: 3,467
Registered: 12/01/12
Re: Uploads are not replacing previous versions of my book, how to notify buyer
Posted: Dec 11, 2017 7:14 AM   in response to: michael story in response to: michael story
 
Click to report abuse...   Click to reply to this thread Reply
When you update your file and republish, new customers get whatever version is in force when they purchase. Those who purchased previously are stuck with those versions; the copies on their Kindles are not updated when you republish. You can use the Contact Us button at the bottom of the page to ask KDP to push changes to your personal copy; to get them to push changes to all previous purchasers you need to make a good case that simply goes beyond fixing a few typos -- you should read the help page that addresses their standards for pushing changes.

As to you notifying customers to ask for pushed changes, you can't because you don't know who the customers are, and Amazon does not share. Your only hope is to make a good excellent case to KDP that pushing changes wide will remedy a poor reading experience...yes, unfortunately, it does call for a measure of self-abasement.
Salamander Mall...

Posts: 891
Registered: 10/16/17
Re: Uploads are not replacing previous versions of my book, how to notify buyer
Posted: Dec 12, 2017 7:47 AM   in response to: Ralph E Vaughan in response to: Ralph E Vaughan
 
Click to report abuse...   Click to reply to this thread Reply
Ralph E Vaughan wrote:
When you update your file and republish, new customers get whatever version is in force when they purchase. Those who purchased previously are stuck with those versions; the copies on their Kindles are not updated when you republish. You can use the Contact Us button at the bottom of the page to ask KDP to push changes to your personal copy; to get them to push changes to all previous purchasers you need to make a good case that simply goes beyond fixing a few typos -- you should read the help page that addresses their standards for pushing changes.

As to you notifying customers to ask for pushed changes, you can't because you don't know who the customers are, and Amazon does not share. Your only hope is to make a good excellent case to KDP that pushing changes wide will remedy a poor reading experience...yes, unfortunately, it does call for a measure of self-abasement.


There is a KDP help page that explains it all in a few sentences. If only he had read it four years ago.
Notjohn

Posts: 23,805
Registered: 02/27/13
Re: Uploads are not replacing previous versions of my book, how to notify buyer
Posted: Dec 12, 2017 4:22 PM   in response to: Ralph E Vaughan in response to: Ralph E Vaughan
 
Click to report abuse...   Click to reply to this thread Reply
excellent case to KDP that pushing changes wide will remedy a poor reading experience...yes, unfortunately, it does call for a measure of self-abasement.

If I received such an email, I would be very unlikely to read the book again -- nor to buy a book from that author again!

My advice would be quietly to fix the book, republish it, and hope that nobody notices.

excellent case to KDP that pushing changes wide will remedy a poor reading experience...yes, unfortunately, it does call for a measure of self-abasement.
Ralph E Vaughan

Posts: 3,467
Registered: 12/01/12
Re: Uploads are not replacing previous versions of my book, how to notify buyer
Posted: Dec 13, 2017 8:33 AM   in response to: Notjohn in response to: Notjohn
 
Click to report abuse...   Click to reply to this thread Reply
Notjohn wrote:
excellent case to KDP that pushing changes wide will remedy a poor reading experience...yes, unfortunately, it does call for a measure of self-abasement.

If I received such an email, I would be very unlikely to read the book again -- nor to buy a book from that author again!

My advice would be quietly to fix the book, republish it, and hope that nobody notices.

excellent case to KDP that pushing changes wide will remedy a poor reading experience...yes, unfortunately, it does call for a measure of self-abasement.


The only advantage is that the corrected book suddenly appears on the customer's carousel, good if the book has not been read yet. Brings it back into mind. In this particular case, it would be best to move quietly on -- I wouldn't be impressed by a writer who took four years to figure out he had it wrong. Quite the opposite. There's something to be said about making an effort to get it right the first time.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums