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Thread: Free eBook taken when not in KDP Select


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Permlink Replies: 10 - Pages: 1 - Last Post: Dec 13, 2017 11:14 PM Last Post By: Kaye Nutman
Kaye Nutman

Posts: 6
Registered: 09/17/14
Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 1:51 PM
 
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Does anyone have any idea how someone gets one of my eBooks as a free download when I am no longer in KDP Select nor have had a free day in almost a year? The sales report showed a blue line next to the orange sales line for 2 days ago.
Any info gratefully received. I think KDP will be too busy to answer.
Thanks!
Emily Veinglory

Posts: 3,572
Registered: 04/25/13
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 2:23 PM   in response to: Kaye Nutman in response to: Kaye Nutman
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I see this pop up from time to time and had it happen once with a book that was never KDP, not matched, never free. It's a mystery.
Kaye Nutman

Posts: 6
Registered: 09/17/14
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 4:12 PM   in response to: Emily Veinglory in response to: Emily Veinglory
 
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Hi Emily. Thanks for your response. Did you ever ask KDP why?
I know it's only a few dollars, but hey - if I wanted to do a giveaway I would do it myself.

Has anyone else had this happen, and do you know why?
Joseph M Erhardt

Posts: 4,726
Registered: 12/21/15
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 4:31 PM   in response to: Kaye Nutman in response to: Kaye Nutman
 
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Another possibilitiy:

If someone borrowed your book while it was in Select, they may have only now gotten around to reading it. That will generate KENPC pages. (For me, it would generate just 1 page, but that's another story.)

I think the reported record for a delayed read is two years--someone correct me if their memory is better. :)
cdalebrittain

Posts: 11,561
Registered: 03/05/11
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 5:47 PM   in response to: Kaye Nutman in response to: Kaye Nutman
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Do you by any chance have a book in Matchbook, where a person gets the ebook for free when they buy the paperback? (Matchbook doesn't have to have the ebook be free, but it will be if the normal ebook price is 99c, and I think it's the default setting when you set it up.)
Emily Veinglory

Posts: 3,572
Registered: 04/25/13
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 6:06 PM   in response to: Kaye Nutman in response to: Kaye Nutman
 
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I never got around to asking and it never happened again.
Emily Veinglory

Posts: 3,572
Registered: 04/25/13
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 6:07 PM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
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Pages sure, but this is a "sale" showing up as free. It gets reported often enough that I think it is one of Ammy's little glitches.
Kaye Nutman

Posts: 6
Registered: 09/17/14
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 10:53 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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Ah. I didn't realise that. I guess that is a possibility. Thanks for your response!
Kaye Nutman

Posts: 6
Registered: 09/17/14
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 10:54 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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Wow. Two years! Thanks for responding!
Kaye Nutman

Posts: 6
Registered: 09/17/14
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 11:07 PM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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I may have replied. I haven't quite got the hang of this, Now I can't mark anyone else as helpful! Thanks for responding.
Kaye Nutman

Posts: 6
Registered: 09/17/14
Re: Free eBook taken when not in KDP Select
Posted: Dec 13, 2017 11:14 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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Yay! I think that is the answer. I just checked my children's novella and I'd put it as a free match book to the printed version (supposedly for a short time, but I forgot it!). Thanks so much! feel like an idiot, but so glad to have the 'mystery' solved.
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