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Thread: I cannot log into my kdp account


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Permlink Replies: 2 - Pages: 1 - Last Post: Dec 18, 2017 11:42 PM Last Post By: Notjohn
Afolayan ruth

Posts: 1
Registered: 12/15/17
I cannot log into my kdp account
Posted: Dec 15, 2017 1:45 AM
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Good day everyone,please I have an issue,I want to log into my kdp account but it kept saying that I am logging in from another device so they now said a verification code will be sent to my email address but I did not receive any verification code when I checked my email address ,please is there any solution since I am not receiving any verification code on my email address??
Donna St Felix

Posts: 6,115
Registered: 09/18/13
Re: I cannot log into my kdp account
Posted: Dec 15, 2017 3:58 AM   in response to: Afolayan ruth in response to: Afolayan ruth
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Afolayan ruth wrote:
Good day everyone,please I have an issue,I want to log into my kdp account but it kept saying that I am logging in from another device so they now said a verification code will be sent to my email address but I did not receive any verification code when I checked my email address ,please is there any solution since I am not receiving any verification code on my email address??

It appears, per the date you signed up for this forum, that you are using wrong log-in information.
Be sure you have not opened a second account.
Notjohn

Posts: 23,784
Registered: 02/27/13
Re: I cannot log into my kdp account
Posted: Dec 15, 2017 3:43 PM   in response to: Afolayan ruth in response to: Afolayan ruth
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Try the Contact Us option, bottom of this page. If that doesn't work (because you're using the wrong email address), try kdp-support AT amazon DOT com

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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