Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Account Issues

Thread: KDP Account termination.


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 6 - Pages: 1 - Last Post: Dec 22, 2017 10:21 AM Last Post By: Donna St Felix
krascop

Posts: 2
Registered: 05/13/12
KDP Account termination.
Posted: Dec 21, 2017 10:11 PM
Click to report abuse...   Click to reply to this thread Reply
I do not know what is happening. I have changed my residential status from my original sign-up with Amazon. I am now a US permanent resident and I am currently residing in California. I have just received the most stunning email from Amazon KDP. All I did was to update my residential status and my tax settings. Please see the contents of the email below. Thanks for your advice.

Hello,

We have detected activity on your account attempting to manipulate Kindle services. As a result, we are terminating your account and your Agreement effective immediately.

As part of the termination process, we will close your KDP account and the related CreateSpace account (if any) and remove the books you have uploaded through our channels from sale on Amazon. Note that you are no longer eligible to receive any outstanding royalties.

Additionally, as per our Terms and Conditions, you are not permitted to open any new KDP and/or CreateSpace accounts.

If you have any questions, please email us at content-review@amazon.com.

Thank you,

Amazon KDP
Donna St Felix

Posts: 6,097
Registered: 09/18/13
Re: KDP Account termination.
Posted: Dec 22, 2017 2:01 AM   in response to: krascop in response to: krascop
Click to report abuse...   Click to reply to this thread Reply
krascop wrote:
I do not know what is happening. I have changed my residential status from my original sign-up with Amazon. I am now a US permanent resident and I am currently residing in California. I have just received the most stunning email from Amazon KDP. All I did was to update my residential status and my tax settings. Please see the contents of the email below. Thanks for your advice.

Hello,

We have detected activity on your account attempting to manipulate Kindle services. As a result, we are terminating your account and your Agreement effective immediately.

As part of the termination process, we will close your KDP account and the related CreateSpace account (if any) and remove the books you have uploaded through our channels from sale on Amazon. Note that you are no longer eligible to receive any outstanding royalties.

Additionally, as per our Terms and Conditions, you are not permitted to open any new KDP and/or CreateSpace accounts.

If you have any questions, please email us at content-review@amazon.com.

Thank you,

Amazon KDP


All you can do is reply to the email address they supplied. They want verification that you are you and all is as you said. You may want to send any proofs, possibly of the move, in a PDF format. Maybe include proof of the old address too.
Notjohn

Posts: 23,776
Registered: 02/27/13
Re: KDP Account termination.
Posted: Dec 22, 2017 3:34 AM   in response to: krascop in response to: krascop
Click to report abuse...   Click to reply to this thread Reply
It may be unrelated to the move. People have been getting hit with similar accusations because they buy the services of businesses who promise to promote their books. Have you had any promotional campaigns going?

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Emily Veinglory

Posts: 3,575
Registered: 04/25/13
Re: KDP Account termination.
Posted: Dec 22, 2017 7:38 AM   in response to: krascop in response to: krascop
Click to report abuse...   Click to reply to this thread Reply
If you haven't done anything wrong, reply immediately as ask what you can do to demonstrate this to them.
Louis Lemaire

Posts: 1
Registered: 12/22/17
Re: KDP Account termination.
Posted: Dec 22, 2017 8:02 AM   in response to: Emily Veinglory in response to: Emily Veinglory
Click to report abuse...   Click to reply to this thread Reply
I also have problems with my account. I don't receive notifications anymore, I don't know what to do. Anyone else has the same problem ??
Emily Veinglory

Posts: 3,575
Registered: 04/25/13
Re: KDP Account termination.
Posted: Dec 22, 2017 8:19 AM   in response to: Louis Lemaire in response to: Louis Lemaire
Click to report abuse...   Click to reply to this thread Reply
That's a different problem, you need to start a new thread.
Donna St Felix

Posts: 6,097
Registered: 09/18/13
Re: KDP Account termination.
Posted: Dec 22, 2017 10:21 AM   in response to: Louis Lemaire in response to: Louis Lemaire
Click to report abuse...   Click to reply to this thread Reply
Louis Lemaire wrote:
I also have problems with my account. I don't receive notifications anymore, I don't know what to do. Anyone else has the same problem ??

You just signed up today.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums