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Thread: Sales Missing and Yours May be Too


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Permlink Replies: 43 - Pages: 3 [ Previous | 1 2 3 ] - Last Post: Jan 8, 2018 10:46 AM Last Post By: Shawn Beaton
Julie Gerszewsk...

Posts: 6
Registered: 02/01/17
Re: Sales Missing and Yours May be Too
Posted: Dec 27, 2017 4:35 PM   in response to: Salamander Mall... in response to: Salamander Mall...
 
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There is no need to bully people on this forum. I have noticed that 'Salamander Mail' and 'Donna St. Felix' post many negative messages to people who have genuine concerns about transparency in reporting of sales. I am sure Jeff Bezos's wife Mackenzie would be appalled that bullying of authors occurs on her husband's website because she is well-respected for her role in establishing an 'anti-bullying' foundation.

Amazon is a world-class organization and as such the authors expect that we would have accurate same-day reporting of sales and that there would be an avenue for authors to 'audit the books' as authors are allowed to do with traditional publishers. In my example I saw my Kindle bookstore ranking go from over 600,000 to less than 100,000 with no sales and no page reads reported for any of my books. That does not seem possible unless something is wrong with the reporting system.

In light of the recent news where Amazon employees (as well as Microsoft, Boeing, and other tech companies) have been implicated in participating in sexual trafficking where prostitutes were supplied to people who work at the organization (see Breitbart) I would suspect that Amazon would take even greater caution to ensure that no 'funny business' is going on. Authors work hard to write and self-publish. We are just asking that we be treated fairly and with respect (no bullying or 'gas-lighting'). It is not a conspiracy theory to suggest that someone may have found a way to game the system. Numerous screenplays have been written with similar premises (skimming small amounts of cash from everyone so no one suspects).
Emily Veinglory

Posts: 3,570
Registered: 04/25/13
Re: Sales Missing and Yours May be Too
Posted: Dec 27, 2017 4:42 PM   in response to: Julie Gerszewsk... in response to: Julie Gerszewsk...
 
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You may not like the tone but here is where it comes from: hundreds of people have come to this forum squealing that Amazon is cheating them and 99% of the time the mistake was theirs or they never got coherent enough to explain what their problem actually is. It gets tedious and makes people a tad curt. Amazon has a lot of problems, but stealing pennies from indies is not one of them. Take that on board, ask really specific questions, and give complete information, and the peeps here can help you.

They may not always be real charming about it, but gift horse/mouth, ya know.
Julie Gerszewsk...

Posts: 6
Registered: 02/01/17
Re: Sales Missing and Yours May be Too
Posted: Dec 27, 2017 4:45 PM   in response to: Emily Veinglory in response to: Emily Veinglory
 
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I'll repeat my message: "There is no need to bully people on this forum."

Too many people have reported problems to sweep this under the rug. We are just asking for some answers.
Ralph E Vaughan

Posts: 3,437
Registered: 12/01/12
Re: Sales Missing and Yours May be Too
Posted: Dec 27, 2017 7:14 PM   in response to: Julie Gerszewsk... in response to: Julie Gerszewsk...
 
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Julie Gerszewski-Cameron wrote:
I'll repeat my message: "There is no need to bully people on this forum."

Too many people have reported problems to sweep this under the rug. We are just asking for some answers.


Except they have received answers, generally that there are no sales, which is what most indies had before KDP posted the notice, which has since been taken down. All sales are slowing down. Giveaways are losing their impact. Even such standby services as BookBub are not nearly as effective as they used to be, and other promotional services are struggling to maintain a good ROI.

There is quite a bit of transparency in the information provided to us. KDP freely gives us accounting tools and a reporting schedule that traditionally published writers would give their eye-teeth to have. And a majority of newbies never take the time or make the effort to understand what they've been given. Sad, but unfortunately true.

Providing honest opinions and straightforward information is not "bullying." In any forum, not just this one, a thick skin and some common sense are definitely traits worth developing. Not everyone is going to agree with you, not everyone is going to be kind, and certainly no one is here to be anyone's friend. It's a place to come if you want to become a professional writer and publisher and want to avail yourself of the experiences of others, some who have been at it a few years, others many decades.

Ultimately, if you find you cannot trust KDP, your only real option is to find some other platform to publish on. Despite what some people think, it's not the only or (maybe) best game in town. As you say, Amazon is a world class company, but everything it does is for its benefit and for its customers. They are not going to change their way of doing business because some unhappy writers (who are not customers) want them to. Every writer here needs Amazon much more than Amazon needs them.

ETA: I re-read your other post. If you actually think traditionally published writers can eadily audit their publishers, then you've never been published. "Real" writers get paid once, maybe twice, a year, are given no accounting tools, never know how many books have been sold, returned or remaindered, and receive 7-8% royalties compared to your 70%. And your value to that publisher ends the moment your sales drop, or you become more trouble than your worth.

Edited by: Ralph E Vaughan on Dec 28, 2017 7:35 AM
robert d dorazi

Posts: 639
Registered: 04/20/14
Re: Sales Missing and Yours May be Too
Posted: Dec 28, 2017 5:02 AM   in response to: Julie Gerszewsk... in response to: Julie Gerszewsk...
 
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Hi Julie

Once again, there is absolutely nothing strange in going from 600000 to 100000 without getting a single sale. Obviously, your book is on KU, and someone borrowed it and hasn't read it yet. Or maybe even won't read it at all. A single borrow can make you jump that way since books in the 600000 rank are books with no sales.

Robert Dorazi
Ralph E Vaughan

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Registered: 12/01/12
Re: Sales Missing and Yours May be Too
Posted: Dec 28, 2017 7:52 AM   in response to: robert d dorazi in response to: robert d dorazi
 
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robert d dorazi wrote:
Hi Julie

Once again, there is absolutely nothing strange in going from 600000 to 100000 without getting a single sale. Obviously, your book is on KU, and someone borrowed it and hasn't read it yet. Or maybe even won't read it at all. A single borrow can make you jump that way since books in the 600000 rank are books with no sales.

Robert Dorazi


Borrows affect ranking, not page reads. A slow reader might wait a month or two before reading, but the ranking change would have taken effect when borrowed. By the same token, a borrowed book might be returned unread ... no money earned, but at least it gave a boost. And, as you indicate, ranking changes of many hundred thousands in a day are not unusual. There are tens of millions of books, and they are in constant movement.
Teresa Perrel

Posts: 1
Registered: 04/18/13
Re: Sales Missing and Yours May be Too
Posted: Jan 7, 2018 9:41 AM   in response to: C. L. Davis in response to: C. L. Davis
 
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I have seen my rank move to 2 million up into 100,000 or better with no accounting of a sale. This has happened so many times. Ebook recording is worse than paperback. Book baby is showing more sales than Amazon, and you know there is something wrong with that. I had book clubs buy multiples, and only once did that show up.
cdalebrittain

Posts: 11,547
Registered: 03/05/11
Re: Sales Missing and Yours May be Too
Posted: Jan 7, 2018 10:05 AM   in response to: Teresa Perrel in response to: Teresa Perrel
 
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Teresa--

If you read this thread, it answers why you see your rank improve without sales. Also note that ebook ranking is not affected by print book sales.

It's always best to start a new thread with a new question, especially since you have a new question about Book Baby. Because you published through them, you will never be able to see your sales through Amazon's reports. Only BookBaby will have your sales figures.

Read the thread on General Questions, "Know your Reports & Sales." It will help you.
Emily Veinglory

Posts: 3,570
Registered: 04/25/13
Re: Sales Missing and Yours May be Too
Posted: Jan 7, 2018 10:15 AM   in response to: Julie Gerszewsk... in response to: Julie Gerszewsk...
 
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Julie Gerszewski-Cameron wrote:
I'll repeat my message: "There is no need to bully people on this forum."

Too many people have reported problems to sweep this under the rug. We are just asking for some answers.

You can only bully people you have power over. We have none whatsoever over you. If a thread goes bad just abandon it and start a new one.
Julie Gerszewsk...

Posts: 6
Registered: 02/01/17
Re: Sales Missing and Yours May be Too
Posted: Jan 7, 2018 1:00 PM   in response to: Emily Veinglory in response to: Emily Veinglory
 
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In response to Emily Veinglory the act of writing a post attempting to ridicule someone is bullying because the power you have is the power of the pen and a forum to post your attacks. Attempting to 'gaslight' someone just because they are questioning the system is just plain evil.

In the example I stated some recent ratings of mine went from approximately 600,000 to under 100,000 with no borrows, no kindle unlimited page reads, and no sales.

Explain that.

Amazon may have some big problems with their software. Or it may be something not so innocent. All we are asking for is for them to look into it and correct it because too many people have have noticed and quite a few are afraid to speak up. I have done some research and these 'problems' - periodic slowdown or absence of sales for ALL authors has been going on since at least 2011 - long before I used the system. In my own personal experience I have noticed that the complaints this year have coincided with 'end of fiscal quarter' time periods. That is curious to say the least.

Normal well-adjusted authors don't hang around these threads attacking people. Some of the people who have been most offensive have thousands of posts to these threads. If you are an actual author, you don't have time for that mean-spirited activity. You'd be too busy writing. Only paid trolls have time for that.
Emily Veinglory

Posts: 3,570
Registered: 04/25/13
Re: Sales Missing and Yours May be Too
Posted: Jan 7, 2018 1:06 PM   in response to: Julie Gerszewsk... in response to: Julie Gerszewsk...
 
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The definition cheapens the experience of people who are really bullied. Those hurt because strangers on the internet disagree with them are victims only of their own mindset. What I think of anything is only as important to you as you choose to make it.
cdalebrittain

Posts: 11,547
Registered: 03/05/11
Re: Sales Missing and Yours May be Too
Posted: Jan 7, 2018 1:22 PM   in response to: Julie Gerszewsk... in response to: Julie Gerszewsk...
 
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Julie Gerszewski-Cameron wrote:

In the example I stated some recent ratings of mine went from approximately 600,000 to under 100,000 with no borrows, no kindle unlimited page reads, and no sales.

Explain that.


It's been explained. Borrows improve your ranking.

You can't say you have "no borrows" because you have no way of knowing whether you have or not independent of pages-read. People who borrow a book (of which they're allowed 10 at a time) may start reading immediately or in several months or never.

I've had "pages read" a couple months after my Select enrollment ended, indicating clearly that people don't instantly read what they borrow. And no reason why they should.

And if you're going to complain about others' tone, calling people not-normal and trolls isn't the way to do it. Just sayin'.
Jessika Brown

Posts: 3
Registered: 02/06/15
Re: Sales Missing and Yours May be Too
Posted: Jan 8, 2018 6:23 AM   in response to: C. L. Davis in response to: C. L. Davis
 
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Is this problem still on going?
Shawn Beaton

Posts: 59
Registered: 12/21/16
Re: Sales Missing and Yours May be Too
Posted: Jan 8, 2018 10:45 AM   in response to: Jessika Brown in response to: Jessika Brown
 
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I believe it is. I am greatly concerned because I believe the way they track Kindle book sales in the U.S. is broken. I have not sold a ebook of one title since December 27th 2017, but have sold 5 paperbacks since that time of the same title. My kindle book sales of this title always out sell the paperbacks of this title, but there has been zero ebook sales since December 27th in the U.S. market or a period of 11 days. I contacted Amazon to investigate the technical aspects of sales recording and do a full investigation for lost sales. They claim all sales are accounted for and no ebook sales were shown for that period. There was a big glitch in December and I believe it still continues. I am very skeptical and do not believe they have fixed the issue. It is interesting that during this period I sold two ebooks one in Australia and the other in India during this 11 day period. So, I believe international sales tracking is fine, but I believe Amazon.com sales tracking is broken to some degree. I always sell most of my books in the U.S. So, it is very strange, plus KENP or pages read are completely dead for the same period.

Edited by: Shawn Beaton on Jan 8, 2018 10:46 AM
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