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Thread: Anyone else not getting accurate/consistent KENP reports?


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Permlink Replies: 25 - Pages: 2 [ 1 2 | Next ] - Last Post: Jan 13, 2018 5:10 PM Last Post By: Mrs Julia Evans Threads: [ Previous | Next ]
colin

Posts: 9
Registered: 01/05/18
Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 2:10 PM
 
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I've been having consistent reads on my KENP reports, then all of a sudden Jan 7 is zero. "weird" i think. "must be a glitch". Jan 8 has some more reads reported. As does Jan 9. Cool beans. Then Jan 10. Zero. Jan 11. Zero. And none today. What's going on with this? If I email amazon all i get is "sometimes reports take up to 24-48 hours!". Great. it's been longer than that and still nothing. I know for a fact that they're getting read too :/
Donna St Felix

Posts: 6,048
Registered: 09/18/13
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 2:39 PM   in response to: colin in response to: colin
 
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colin wrote:
I've been having consistent reads on my KENP reports, then all of a sudden Jan 7 is zero. "weird" i think. "must be a glitch". Jan 8 has some more reads reported. As does Jan 9. Cool beans. Then Jan 10. Zero. Jan 11. Zero. And none today. What's going on with this? If I email amazon all i get is "sometimes reports take up to 24-48 hours!". Great. it's been longer than that and still nothing. I know for a fact that they're getting read too :/

It is January and one never knows what the public will do.
Granted, there could be problems on the Zon end.
I've not seen a page read in about three weeks.
colin

Posts: 9
Registered: 01/05/18
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 3:00 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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Yeah but I know a few family members and friends have read them but I have zero days.
Donna St Felix

Posts: 6,048
Registered: 09/18/13
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 3:18 PM   in response to: colin in response to: colin
 
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colin wrote:
Yeah but I know a few family members and friends have read them but I have zero days.

It could be that those that did read pages have not connected to the internet since reading. When connected the page reads should show.
You can always contact Customer Service below at 'Contact Us'.
colin

Posts: 9
Registered: 01/05/18
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 3:36 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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As far as I know they used the kindle app for PC. That should always be connected to the internet, no?
Donna St Felix

Posts: 6,048
Registered: 09/18/13
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 3:50 PM   in response to: colin in response to: colin
 
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colin wrote:
As far as I know they used the kindle app for PC. That should always be connected to the internet, no?

That would be up to how they have their computer and connection set up.
Not everyone is auto-connected when the computer is on.
When I had a dial-up server, I had to click on their icon to be connected.
One of my sisters who is high tech connects only when she wants to.
colin

Posts: 9
Registered: 01/05/18
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 4:03 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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Where in the settings is the online connection? I’d like to check with them to see if they’re connected or not
Donna St Felix

Posts: 6,048
Registered: 09/18/13
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 4:20 PM   in response to: colin in response to: colin
 
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colin wrote:
Where in the settings is the online connection? I’d like to check with them to see if they’re connected or not

I am far from a computer wizard but ...... If you look at the bottom right corner of your screen, you might show some icons. One should be the internet connection.
L M Gabriel

Posts: 288
Registered: 08/22/13
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 12, 2018 5:14 PM   in response to: colin in response to: colin
 
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Snap, and similar days Colin. Nothing (other than some single page checks) from January 4th to January 7th, then a small number on 8th, 9th, 10th, then back to zilch.
Shirley M Stea...

Posts: 1
Registered: 09/16/17
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 13, 2018 7:11 AM   in response to: colin in response to: colin
 
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Same here. Consistently have pages read all month, then zero on the 10th, 11th, 12th and today.
colin

Posts: 9
Registered: 01/05/18
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 13, 2018 7:54 AM   in response to: Shirley  M Stea... in response to: Shirley M Stea...
 
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It really freakin sucks because I just started right around Jan 1 and I was having solid KENP reads then all of a sudden nothing. And I can't do anything about it because it seems to be a glitch in the system and I dont know if these page reads are delayed, or gone. Like, will I get them back when the system starts working again??
Diana Persaud

Posts: 2,696
Registered: 10/07/13
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 13, 2018 9:18 AM   in response to: Shirley  M Stea... in response to: Shirley M Stea...
 
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I've had pages show up through December (when they noted there might be a problem) as well as through January. No zero days. But my rank reflects borrows, how about yours? It's entirely possible that your book hasn't been borrowed, hence no pages read.
colin

Posts: 9
Registered: 01/05/18
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 13, 2018 9:47 AM   in response to: Diana Persaud in response to: Diana Persaud
 
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I'm new to this, but why would books being borrowed affect pages being read? Mine are in KDP so people can rent them through KU, so why would they need to be borrowed?
writerbn

Posts: 5,614
Registered: 05/12/12
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 13, 2018 10:00 AM   in response to: colin in response to: colin
 
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colin wrote:
I'm new to this, but why would books being borrowed affect pages being read? Mine are in KDP so people can rent them through KU, so why would they need to be borrowed?
Nobody can read the book in Kay Yu if they haven't borrowed it first. Borrows count for sales rank at the time of the borrow; pages read do not.
colin

Posts: 9
Registered: 01/05/18
Re: Anyone else not getting accurate/consistent KENP reports?
Posted: Jan 13, 2018 10:20 AM   in response to: writerbn in response to: writerbn
 
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But the roylaties im talking about are the KENP, which is the ~0.5 cents. And of course they can only read it by borrowing, but you DO get paid for page reads.
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