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Thread: Book rankings not being updated


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Permlink Replies: 6 - Pages: 1 - Last Post: Jan 30, 2018 5:35 PM Last Post By: Diana Persaud
mtomlins

Posts: 16
Registered: 03/06/12
Book rankings not being updated
Posted: Jan 26, 2018 10:40 PM
 
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Today I ran a promotion on one of my books and sold almost 80 copies before 8 a.m. yet my rankings for the book did not budge until late afternoon, at which point they went down to only 79,000 - not nearly reflecting the actual sales (which I estimate should have been a ranking of around 2K, at least). I've now sold 90 books today and yet the ranking is at 149,000K. This system appears to be seriously broken. This really impacts the reach I have as an author and is very frustrating. Can someone please tell me what is going on?
Donna St Felix

Posts: 6,355
Registered: 09/18/13
Re: Book rankings not being updated
Posted: Jan 26, 2018 11:18 PM   in response to: mtomlins in response to: mtomlins
 
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mtomlins wrote:
Today I ran a promotion on one of my books and sold almost 80 copies before 8 a.m. yet my rankings for the book did not budge until late afternoon, at which point they went down to only 79,000 - not nearly reflecting the actual sales (which I estimate should have been a ranking of around 2K, at least). I've now sold 90 books today and yet the ranking is at 149,000K. This system appears to be seriously broken. This really impacts the reach I have as an author and is very frustrating. Can someone please tell me what is going on?

Other books affect your ranking. You have no idea what else has sold for anyone else.
mtomlins

Posts: 16
Registered: 03/06/12
Re: Book rankings not being updated
Posted: Jan 26, 2018 11:25 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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I've been an indie author since 2011 and have a pretty good idea of how rankings work.

There are numerous charts that show estimated rankings by sales e.g. https://davidgaughran.files.wordpress.com/2015/05/sales-rank.jpg?w=640

For 90 sales not to budge a ranking after a day and a half (and if fact have the ranking decline to 149K) is a bug or a delay or a data loss. Rankings are typically updated 2- 6 hours after sales. This is not happening.

Can someone with Amazon KDP support weigh in, please?
Notjohn

Posts: 24,143
Registered: 02/27/13
Re: Book rankings not being updated
Posted: Jan 27, 2018 2:38 AM   in response to: mtomlins in response to: mtomlins
 
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Rankings are typically updated 2- 6 hours after sales.

I've not seen that. Low-ranking titles are not updated as quickly as best-sellers.

You ran a promotion -- was that the Select free days? If so, that would not affect the sales rank of paid titles. Freebies are ranked separately, and to judge by the numbers of a couple of free teasers I have on Amazon.com, it must take thousands of downloads to move the needle.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting (2018 edition)

The blog: https://notjohnkdp.blogspot.com
Diana Persaud

Posts: 2,779
Registered: 10/07/13
Re: Book rankings not being updated
Posted: Jan 28, 2018 6:50 AM   in response to: mtomlins in response to: mtomlins
 
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Rank sometimes gets "stuck" especially when I'm running a promo. That's just how it is.

Anyway, they have tweaked the algorithm again--to try and minimize the scammers from rising to the top. As usual, their tweaks affect honest authors--and the prawns feel it the most.

I've noticed that for several weeks now, rank doesn't update until the payment has been processed (shows up on the dashboard/bookreport). And if you look at Author Central's best rank data, sometimes the previous day's rank is not displayed, which has a negative impact on your current rank.

I've seen wild swings: my new release in December started out with a rank of 4 million with one sale. In the past, one sale on a new release would take you below 100K. After 24 hours or so, the rank corrected itself.

I've also seen rank not update as it used to with older books (they sink fast but don't recover quite as quickly).
writerbn

Posts: 5,810
Registered: 05/12/12
Re: Book rankings not being updated
Posted: Jan 29, 2018 7:44 AM   in response to: Diana Persaud in response to: Diana Persaud
 
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I've also seen a delay in ranking updates when running a promo; as much as 24-36 hours in some cases.
Diana Persaud

Posts: 2,779
Registered: 10/07/13
Re: Book rankings not being updated
Posted: Jan 30, 2018 5:35 PM   in response to: writerbn in response to: writerbn
 
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writerbn wrote:
I've also seen a delay in ranking updates when running a promo; as much as 24-36 hours in some cases.

Yes, others have reported rank vanishing completely but then returning. All because of the scammer tactics of shooting their fake books high in the list.

Adapt or die, I suppose. But it is getting rather tiresome.

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