I honestly think it is a server issue Colin. I think they have tightened the rules for counting KENP because of systematic abuse by a few unscrupulous and selfish individuals and, because of that, the system is creaking at the seams. It appears to work fine for a while, then it stalls, then it works again. There's nothing we can do about it I'm afraid.
Yes the same solutions/causes that everyone in this community has given me has been checked. None of them or I have a kindle. We all use the kindle app on our desktop PCs. It is always connected to the internet.
There is information about the changes in KENP and the reasons for it if you search other threads. It is sufficient to say that where there is a will, there is a way and that the Zon fights a permanent battle to try and make it fair for the rest of us.
Yes. My problem began January 13. I have a series with a lengthy and consistent history in KU. Page reads for the first book in series are about 6% of average. Right now page reads of the second book in that series are eight times as much. For that matter, the page reads for Book 1 are a fraction of the least read book in the twelve book series. The graphs in reporting provide handy visual AND conclusive evidence that something has gone wrong. At the same time, sales of the same book are surging.
I reported the issue nine days ago and got the usual canned replies. "Sorry for your frustration." "Sending to Tech." "Three to five business days." "Thank you for your patience." I've sent three follow-up emails, but I might as well stomp my foot for the good that does.
I noticed,searching through threads, that some people had an issue last October. I was spared that. So my hope is that eventually this will be figured out and I will be reimbursed for the page reads that are not showing up. .
Something isn't right. I contacted Amazon and got nothing in response. I'm not a big dog, I usually have 5K page reads a month. In the last week I've had 2 pages reported. But I've had 11 regular sales. So my ads are still working, but the data isn't showing up. I honestly don't know what to do. But if page reads aren't showing up, there is absolutely no reason to stay a KDP member. I might as well go wide.