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Thread: And why is cancelling a pre-order so bad?


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Permlink Replies: 12 - Pages: 1 - Last Post: Feb 5, 2018 6:29 AM Last Post By: Ralph E Vaughan
Kathryn Grey

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Registered: 02/20/16
And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 10:32 AM
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I cancelled a pre-order (which had no pre-orders placed), with no idea that doing so was forbidden or bad in any way. I don't recall seeing anything warning me that doing this would ban me from creating any more pre orders for another YEAR. But apparently it has. My question is: why is this even a rule, and is there anything I can do to get this ban lifted?

Edited by: Kathryn Grey on Feb 4, 2018 10:32 AM
Dave Casey

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Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 11:24 AM   in response to: Kathryn Grey in response to: Kathryn Grey
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Kathryn Grey wrote:
I cancelled a pre-order (which had no pre-orders placed), with no idea that doing so was forbidden or bad in any way. I don't recall seeing anything warning me that doing this would ban me from creating any more pre orders for another YEAR. But apparently it has. My question is: why is this even a rule, and is there anything I can do to get this ban lifted?

It says right in the FAQ on pre-orders, you can postpone or cancel a pre-order, but you will be blocked from creating another pre-order for one year. As for getting it lifted; sure you can wait a year and it will be done automatically. Just make sure you don't do it again or they may smack you with an even longer jail term.

Donna St Felix

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Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 1:14 PM   in response to: Kathryn Grey in response to: Kathryn Grey
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Kathryn Grey wrote:
and is there anything I can do to get this ban lifted?

Nope. Not a thing.
Ralph E Vaughan

Posts: 3,603
Registered: 12/01/12
Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 1:42 PM   in response to: Donna St Felix in response to: Donna St Felix
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Donna St Felix wrote:
Kathryn Grey wrote:
and is there anything I can do to get this ban lifted?

Nope. Not a thing.


I expect Amazon will eventually deny pre-orders to indies because of such abuse, just as they did posting photos on sales pages and sending notes to followers about new releases. It's no wonder we can't keep nice things.
Kathryn Grey

Posts: 10
Registered: 02/20/16
Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 4:09 PM   in response to: Ralph E Vaughan in response to: Ralph E Vaughan
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Except it wasn't abused. What is the reasoning for me to be unable to cancel a pre order for my own book? If they don't want you to do this, I suggest they start by actually making it known.
Emily Veinglory

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Registered: 04/25/13
Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 4:37 PM   in response to: Kathryn Grey in response to: Kathryn Grey
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As I recall it is spelled out quite clearly when set up a pre-order. It was firm enough that I decide to not do it and just release straight away.
C. Gold

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Registered: 02/17/15
Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 4:50 PM   in response to: Kathryn Grey in response to: Kathryn Grey
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If you had made any sales, canceling would cause bad will among the people who preordered the book and were expecting it to arrive on the day it was supposed to. That in turn would cause bad will towards Amazon which allowed the preorder to be canceled. To discourage such behavior, they put a block on you if you for some reason cancel the preorder.

They make this known in the documentation about preorders. It's just not in your face warning you with are you sure dialogs at every step you make to cancel it. Perhaps it should, but the back end publishing aspect of this business is not yet hand holding newbies. My advice: read everything about a service before you click anything.
Ralph E Vaughan

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Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 4:59 PM   in response to: Kathryn Grey in response to: Kathryn Grey
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Kathryn Grey wrote:
Except it wasn't abused. What is the reasoning for me to be unable to cancel a pre order for my own book? If they don't want you to do this, I suggest they start by actually making it known.

The "abuse" is not following the rules KDP established for preorders. As was stated earlier KDP is very upfront about pre-order procedures, requirements and the results of not following. This is what KDP states on their instructions:

"If you decide to cancel the release of your pre-order eBook, for whatever reason, you can unpublish your pre-order eBook just like you would unpublish any other book on KDP. Cancelling a pre-order will block you from listing any eBook for pre-order for one year."

As you state, it is your own book, but the publishing platform and its features don't belong to us, nor are we required to pay any fee, as on some other platforms. Likewise, we don't get to make the rules, but we are required to follow them if we want to continue to enjoy access. At least you're not barred forever. At worst, a year's time out is time to learn and improve.

Personally, I don't use the pre-order feature, so it really doesn't matter to me how many people cancel or accidentally publish the grocery list they put in as a placeholder. Were I to consider setting up a pre-order, the sheer number of horror stories posted by confused, anguished or panicked newbies would certainly make me reconsider. Reading these threads the past six years, I have not seen one success story. If anything, what I've taken away from those woeful posts is that newbies set up preorders because 1) it sounds like a cool thing to do, 2) they want to get their book "out there" before it's finished, or 3) because they can.

I would love to see some pre-order success stories. Reality doesn't encourage optimism.
resteasy

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Re: And why is cancelling a pre-order so bad?
Posted: Feb 4, 2018 4:59 PM   in response to: Kathryn Grey in response to: Kathryn Grey
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It is so important to read Amazon's terms and conditions. You can complain to them about the ban, but they will refer you to their t's and c's. And unless you're a well established author, or have teams of social media fans chomping at the bit for your latest release, pre-orders are unlikely to boost your sales. If you fit neither of these categories, don't feel too bad.
C. Gold

Posts: 1,309
Registered: 02/17/15
Re: And why is cancelling a pre-order so bad?
Posted: Feb 5, 2018 12:37 AM   in response to: Ralph E Vaughan in response to: Ralph E Vaughan
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Authors on kboards.com use preorders to some success. There are reasons to use them vs not using them and it depends on what you want out of it.
Jo Seph

Posts: 340
Registered: 09/07/15
Re: And why is cancelling a pre-order so bad?
Posted: Feb 5, 2018 3:39 AM   in response to: Donna St Felix in response to: Donna St Felix
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Because it make Am.azon look bad or incompetent while it is the author's mistake. I can imagine the would-be buyers complaining "i pre-ordered from Amazon and now the book is not available.'' They pride themselves in customer satisfaction.
Donna St Felix

Posts: 6,382
Registered: 09/18/13
Re: And why is cancelling a pre-order so bad?
Posted: Feb 5, 2018 3:44 AM   in response to: Jo Seph in response to: Jo Seph
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Jo Seph wrote:
Because it make Am.azon look bad or incompetent while it is the author's mistake. I can imagine the would-be buyers complaining "i pre-ordered from Amazon and now the book is not available.'' They pride themselves in customer satisfaction.

To repeat what you are replying to:
There is nothing you can do about it.
Ralph E Vaughan

Posts: 3,603
Registered: 12/01/12
Re: And why is cancelling a pre-order so bad?
Posted: Feb 5, 2018 6:29 AM   in response to: C. Gold in response to: C. Gold
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C. Gold wrote:
Authors on kboards.com use preorders to some success. There are reasons to use them vs not using them and it depends on what you want out of it.

I went to kboards a few times, but found it mostly cold and intimidating. But I am glad to hear that some people have successfully used pre-order. Thanks.
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