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Thread: Trying to enter my bank details


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Permlink Replies: 3 - Pages: 1 - Last Post: Feb 10, 2018 12:04 PM Last Post By: Donna St Felix Threads: [ Previous | Next ]
Robert Clark

Posts: 2
Registered: 02/10/18
Trying to enter my bank details
Posted: Feb 10, 2018 10:52 AM
 
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When I sign into KDP, at the top right hand side of the page I can see a link to 'Robert's Account'. When I click on the link I am taken to another page where I get a message "404 page not found". THere is nothing I can see in the KDP FAQ's that relates to this type of problem and when I click on the contact us link, it just takes me back to the home page : https://kdp.amazon.com/en_US/. Does anyone have any suggestions how I can resolve this or know how I can contact Amazon for help, preferably by email or a chat link ?

Thanks
Donna St Felix

Posts: 6,365
Registered: 09/18/13
Re: Trying to enter my bank details
Posted: Feb 10, 2018 11:01 AM   in response to: Robert Clark in response to: Robert Clark
 
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Robert Clark wrote:
When I sign into KDP, at the top right hand side of the page I can see a link to 'Robert's Account'. When I click on the link I am taken to another page where I get a message "404 page not found". THere is nothing I can see in the KDP FAQ's that relates to this type of problem and when I click on the contact us link, it just takes me back to the home page : https://kdp.amazon.com/en_US/. Does anyone have any suggestions how I can resolve this or know how I can contact Amazon for help, preferably by email or a chat link ?

Did you just start your account today? If not, you are signing in with the wrong information.
Robert Clark

Posts: 2
Registered: 02/10/18
Re: Trying to enter my bank details
Posted: Feb 10, 2018 12:01 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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I have had an Amazon account for sometime and when I enter KDP, it picks up my original Amazon account details.
Donna St Felix

Posts: 6,365
Registered: 09/18/13
Re: Trying to enter my bank details
Posted: Feb 10, 2018 12:04 PM   in response to: Robert Clark in response to: Robert Clark
 
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Robert Clark wrote:
I have had an Amazon account for sometime and when I enter KDP, it picks up my original Amazon account details.

Per your information here, this is the first day you have ever posted.
Try typing in your information. Do not rely on computer memory.
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