I didn't mean you specifically said it, Katty. Sorry for the confusion!
It was meant more generally than that. A lot of people do accuse Amazon of intentionally under-reporting, etc...and I'd bet a lot of them just aren't having the sales they believe they're entitled to have.
There's no telling exactly how many servers are involved. I know that I don't seem to experience many of the glitches newer authors have reported, so wonder if my KDP account and whatnot is on an older, more stable server or regularly transferred to newer servers.
We own a web hosting company, so I know having more than one server often can result in one 'glitching' (or burning out a piece of hardware), while the others just hum right along, no problems at all.
I had the same problem after I made changes. I emailed KDP and they said that if you change 10% or more of the ebook, the 'Look Inside' feature could go away and take about a week to come back with the changes. Just thought you might want to know.<
Thank you, Kattydel. That's helpful. My problem with the vanished LI, though, seemed to stem directly from my having edited the product descriptions via Authors Central. Still haven't heard anything from Amazon in response to my inquiries.
Okay, here's a new wrinkle. I just changed the price of one of my books from $4.99 to $9.99 in anticipation of putting into KDP select. It's now live and Amazon is showing a retail price of $9.99 but they've discounted it to $4.99 (the old price). Huh?
I've often felt the same way... There's no official way to 'audit' sales figures. I deal with Smashwords in addition to KDP and I get an email everytime a sale comes through. If KDP were to adopt the same system, I think such an addition would provide publishers with a lot of piece of mind.
Mind you, if you're selling a high volume of books, it could become tiresome to get an email each time. In that case, perhaps KDP could offer the option to 'turn off' email reporting.
KDP offers a tremendous opportunity and I love how it's revolutionized publishing. But you are absolutely correct: confidence and faith in this platform is equally as relevant and important as the opportunity itself. After all, publishers are the lifeblood of KDP. Before anybody can buy a book, a publisher must first release it!
On a side note: I think KDP needs to improve its lines of communication with publishers (i.e.: offer more than just a contact email form) as a means to help instill confidence in the platform.