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Thread: Kindle's 7-day refund - a problem for authors?


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Permlink Replies: 19 - Pages: 2 [ Previous | 1 2 ] - Last Post: Jun 5, 2012 11:23 AM Last Post By: frustratedovern...
dameleo

Posts: 242
Registered: 06/18/11
Re: Kindle's 7-day refund - a problem for authors?
Posted: Apr 23, 2012 8:14 AM   in response to: greenshp in response to: greenshp
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So far this month I have only 4 returns with 277 completed un-returned (so far) sales. I'd say that is a reasonable return rate. I don't know what others are experiencing, but that is where I am at 'n I'm OK with it.
cculver78

Posts: 8
Registered: 05/03/12
Re: Kindle's 7-day refund - a problem for authors?
Posted: May 3, 2012 5:44 PM   in response to: greenshp in response to: greenshp
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Yeah, I have 340 with 1 refund. Thats not bad. I probably lost out on $1. I think I can live with that.
a2jc4life

Posts: 14
Registered: 04/30/12
Re: Kindle's 7-day refund - a problem for authors?
Posted: May 29, 2012 11:47 AM   in response to: greenshp in response to: greenshp
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I've not found it to be an issue. I've had a handful of returns, but I agree that I probably have had more sales than I otherwise would have, because people feel like they're taking less of a risk. (Then again, I don't sell fiction, which might be different.)

I've only ever returned a book once, personally, and that's because I believed it to be plagiarized.
a2jc4life

Posts: 14
Registered: 04/30/12
Re: Kindle's 7-day refund - a problem for authors?
Posted: May 29, 2012 11:52 AM   in response to: kendubbya in response to: kendubbya
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3. I'm sure some have noticed that when uploading a
book, the categories available to an author in no way
match the categories customers use to search for
books. That makes it difficult to precisely match to
customers' searches, making for more mis-categorized
books and unhappy customers who thought they were
buying something else.

Amazon: Please have your programmers talk to each
other once in awhile. I would like to see the EXACT
same categories during the upload process as the
customer sees when looking for books. Thanks


Ugh. Yes! Even as an author, this drives me bananas. I can never figure out where my book is actually going to show up, since the categories don't match.
frustratedovern...

Posts: 926
Registered: 03/08/11
Re: Kindle's 7-day refund - a problem for authors?
Posted: Jun 5, 2012 11:23 AM   in response to: a2jc4life in response to: a2jc4life
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One problem that the 7 day return causes is probably seldom considered and that's the free period for KDP Select. If a customer buys a book and then suddenly it's a freebie--they're gonna return it.

And I don't blame them because I'd do the same thing. So before I'll use my free days at KDP Select, I want to be very sure that there are none or few that can be returned.

Of course, I'm not selling all that many and so can do it that way. If I were selling hundreds, then I don't suppose I'd worry.

Renee
http://reneegoudeau.webs.com
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