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Thread: How Long Until The Sales Reporting Issue Is Solved?


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Permlink Replies: 11 - Pages: 1 - Last Post: Jun 15, 2012 10:47 AM Last Post By: charlesbunch
muppetbrain

Posts: 37
Registered: 12/06/10
How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 4:30 AM
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Been seeing this message since yesterday...was wondering if everyone is seeing this? I did read a few posts about sales lag before, but is this lag or a serious technical issue as in they lost count!

We are experiencing a delay in updating your sales info. Rest assured that we are working to update this page as soon as possible. Thank you for your patience!
cindyiii

Posts: 2
Registered: 05/24/12
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 12:32 PM   in response to: muppetbrain in response to: muppetbrain
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I'm so glad you posted this comment. I just self published my first book three days ago and the first two days, I witnessed a few sales from friends I told about my book. Then today, I had no sales reported at all in my report. My dad called me and asked how my book was selling and I told him in a sad and frustrated voice that I hadn't made any sales at all today. He called me back a couple of hours later stating that five of his coworkers purchased my book. That was about six hours ago. When I checked my reports section, it stated I still had not made any sales. I hope they fix this problem. As a new member of amazon I'm a little upset. How often does this sort of thing happen and how long does it usually take to repair?
penwa1980

Posts: 22
Registered: 05/02/12
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 3:39 PM   in response to: muppetbrain in response to: muppetbrain
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Been seeing this message since yesterday...was
wondering if everyone is seeing this? I did read a
few posts about sales lag before, but is this lag or
a serious technical issue as in they lost count!

Where did you see this message?
ruthlesspen

Posts: 328
Registered: 12/05/11
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 8:50 PM   in response to: muppetbrain in response to: muppetbrain
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I've noticed that every time you make any sort of change to your book, even if it's something minor like changing the category, Author Central will give you a message that your sales reporting is delayed. It's the change you performed that's causing the problem. Amazon seems to take your book 'out of the loop' for about 24 hours.
texaswier

Posts: 346
Registered: 04/03/11
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 9:03 PM   in response to: cindyiii in response to: cindyiii
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Muppetbrain and Cindy, this issue comes up every so often and I can understand your frustration. It's usually handled within no more than a couple of days and everything goes back to normal. And it's usually around the first of the month. For fairly accurate and updated info, go to novelrank.com. It's a good tool for double-checking kdp reports. Your sales always get posted, however. Don't get too distracted by the phenomenon. It will likely continue into the future. Right now sales are up, so the hidden factor here is one of increased traffic for KDP.
muppetbrain

Posts: 37
Registered: 12/06/10
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 10:14 PM   in response to: texaswier in response to: texaswier
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Thank you for the tip texaswier, and ruthlesspen it's good to know that changes to my books will affect reporting. Guess I should be focusing on new material rather than checking sales too much, but it's so tempting to see if another has slipped into the box!
muppetbrain

Posts: 37
Registered: 12/06/10
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 2, 2012 10:35 PM   in response to: penwa1980 in response to: penwa1980
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penwa1980 - I am seeing this in Author Central.
penwa1980

Posts: 22
Registered: 05/02/12
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 3, 2012 3:59 AM   in response to: muppetbrain in response to: muppetbrain
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penwa1980 - I am seeing this in Author Central.

Oh, I see. I barely use Author Central.

Hope your problem resolves itself soon.

Message was edited by: penwa1980
nightwriter93

Posts: 3
Registered: 06/10/12
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 9, 2012 6:05 PM   in response to: muppetbrain in response to: muppetbrain
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I've noticed this issue going back to last month on OK sales. Nothing shows up and then in one 2 hour period 8 books sold. This month thus far 0 books in UK. I find that hard to buy given the US sales thus far.
sprigmedia

Posts: 10
Registered: 07/31/09
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 10, 2012 7:21 AM   in response to: muppetbrain in response to: muppetbrain
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I do not even get the message, all I get is an endless "Loading" sincd June 9, 2012 at Noon!

Anbody, including KDP support know what is up?
elizabethmoss

Posts: 113
Registered: 09/08/11
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 12, 2012 3:34 AM   in response to: texaswier in response to: texaswier
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Don't bother with novelrank.com unless you sell less than about 20 copies a month. Above that, it's so inaccurate as to be laughable. I've NEVER seen it accurately follow the Amazon sales and usually underestimates sales to an alarming extent - i.e. HUNDREDS less. I've sent them the 'real' figures occasionally, as they suggest, but it made no difference to the figure reported there. Checking sales at novelrank.com is a bit like trying to measure the amount of rain that's falling by sticking your hand out of the door and seeing how wet it gets.

Just saying.
charlesbunch

Posts: 7
Registered: 06/13/12
Re: How Long Until The Sales Reporting Issue Is Solved?
Posted: Jun 15, 2012 10:47 AM   in response to: muppetbrain in response to: muppetbrain
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I've reported this to Kindle 12 times, and get canned letters back. disgusting
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