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Thread: Confirmed sales not appearing in sales reports


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Permlink Replies: 14 - Pages: 1 - Last Post: Jun 27, 2012 8:40 AM Last Post By: hardwarehero
martinwrites

Posts: 10
Registered: 08/16/11
Confirmed sales not appearing in sales reports
Posted: Jun 21, 2012 3:57 AM
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I have confirmed sales - people I know who have visibly bought books of mine in the last two days - that are not showing in my month-to-date sales report.

Is anyone else experiencing this problem? Makes me wonder how long this has been goign on, as I haevn't actually recorded any sales for about a week, after a prolonged period of healthy sales... :(
penwa1980

Posts: 22
Registered: 05/02/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 22, 2012 3:33 PM   in response to: martinwrites in response to: martinwrites
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Apparently it has. There is a plethora of threads from people saying the same thing. It's a shame that the KDP team have not commented on it yet as it makes me have less faith in their recording systems.

Saying that, I did pop on earlier to look at my reports and there was a 'down for maintenance' message. Few minutes later the message was gone and some sales had been posted. So your guess is as good as mine as to what is going on at the moment.
tamipbooks

Posts: 153
Registered: 04/19/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 22, 2012 3:55 PM   in response to: martinwrites in response to: martinwrites
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There seems to be something very seriously wrong going on. Not only have I had no sales in 7 days (not common, I may not be a top seller, but I do sell every week), and I could over look that as a possibility of summer IF I also had 4 reviews posted in the last week not showing up either. No response from an email about it either.
tamipbooks

Posts: 153
Registered: 04/19/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 23, 2012 5:34 AM   in response to: tamipbooks in response to: tamipbooks
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Here's more:

I changed the price on one of my books yesterday (lowered it). I got the "congratulations you have successfully published.... etc in just a few hours (shocked, that was fast). On my dashboard, it shows the correct new price. On the live page... nope, still at the old higher price.

4 Reviews, still not showing up.

No changes in sales still, but my rankings are moving around, one of my books went up 150,000 points (you can say that happens without sales, but I've paid close attention over the last 8 weeks to what goes on with the rankings of my personal works, in regards to sales, and no, they don't fluctuate that much without sales, a few points yes, 150,000 no).

I am getting SO frustrated with Amazon. I am not without compassion in regards to the fact that systems break down from time to time, and there can be problems. But the silence and lack of communication is dreadful.
tamipbooks

Posts: 153
Registered: 04/19/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 24, 2012 8:49 AM   in response to: tamipbooks in response to: tamipbooks
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Well, just had the first review since those other ones didn't show up get an email that it was accepted. Except that it's not showing on the site and the link in the email to it doesn't work. First time that's ever happened. Maybe somewhere along the way they are working on this issue, but it's not completely fixed yet. Oh, and my price change did FINALLY show up,but it took about 48 hours AFTER the email that I had published on KDP before it showed up on the page itself.
charlesbunch

Posts: 7
Registered: 06/13/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 24, 2012 12:05 PM   in response to: martinwrites in response to: martinwrites
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I've reported the same and they said I have no sales. odd.
tamipbooks

Posts: 153
Registered: 04/19/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 24, 2012 12:35 PM   in response to: charlesbunch in response to: charlesbunch
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I would accept that (wouldn't like it, but I'd accept it, lol) IF other things were working right. I posted 4 reviews last week that never got approved or showed up on pages (that's what I reported by the way, not the sales issue), today I finally decided to give it a try again on a new book because I just loved it and I posted the review on my blog and on GR but I really wanted it on Am too. FInally I got the letter saying the review was live, but when I clicked on the link it went to a 404 page--didn't exist, doesn't show on the page, or in my review list--nothing. So what gives??? I don't know but something is truly screwed up. The part that's the worst is we are totally at their mercy to be honest about things, and they obviously don't care enough to give us any real answers. I never got an answer to my letter about the reviews.

For the record I have ALWAYS been a staunch supporter of Amazon and have bought tons of products of all types from them. It is my preferred method of shopping. That may be changing here realllllllll soon.

Message was edited by: tamipbooks
rickright

Posts: 3
Registered: 06/25/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 25, 2012 1:39 PM   in response to: martinwrites in response to: martinwrites
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I've had the same problem...sales reported in Congo, Philipines...but don'e seem to show on sales figures. The other problem which is even bigger is that in spite of running free promos, my sales have been dismal for main stream suspense novels.
whydoineedanick

Posts: 226
Registered: 07/12/11
Re: Confirmed sales not appearing in sales reports
Posted: Jun 25, 2012 2:22 PM   in response to: rickright in response to: rickright
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I've stated many times that I just flat out don't trust Amazon's accounting system. I'm not saying they're crooks -- it's just my opinion there's something wrong with the software. And there's plenty of anecdotal accounts on this forum that point out a great many flaws with the system.
ricardo7777

Posts: 7
Registered: 06/26/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 26, 2012 10:30 AM   in response to: martinwrites in response to: martinwrites
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I actually have a co-worker reading a copy of one of my books bought from Amazon in Kindle format in early June, yet my sales figures show zilch! So...I emailed a complaint. They say I haven't sold ANY copies this month! So...I PERSONALLY buy a copy of one of 11 novels I've Kindled, sent it as a gift to a friend. Got an email verifying sale and note deduction from my credit card for the sale. I STILL HAVE NO SALES IN REPORTS UNDER KINDLE!

Now I'm getting leery...and have printed a copy of the Officers and Directors of Amazon in an attempt to search out their email addresses. Something FISHY is going on!!
penwa1980

Posts: 22
Registered: 05/02/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 26, 2012 11:33 AM   in response to: ricardo7777 in response to: ricardo7777
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Wow that's interesting.

It wouldn't suprise me if it comes to light that someone from within Amazon was syphoning off the odd sale here and there and transfering the proceeds to their account with no record being made. Hey, could be a good book there...
jm14

Posts: 1,368
Registered: 10/06/11
Re: Confirmed sales not appearing in sales reports
Posted: Jun 26, 2012 1:01 PM   in response to: ricardo7777 in response to: ricardo7777
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So...I PERSONALLY buy a copy of one of 11 novels I've Kindled, sent it as a gift to a friend. Got an email verifying sale and note deduction from my credit card for the sale. I STILL HAVE NO SALES IN REPORTS UNDER KINDLE!<

You did not purchase a copy of your book. What you did was send your friend cash (thus the amount was charged to your credit card). He or she can spend that cash on anything at Amazon he or she wants - your book or anything else.

You don't get credited with a sale till that person spends the cash on your book, which may never happen, regardless of what he or she tells you.

People talk about "confirmed" sales, and how they "know" someone bought their book.

Truly, the only sale I can genuinely confirm, or know of for certain, is the one I actually see made - when I see someone make the purchase, with my own eyes, in my physical presence, in real time.

Then I can indeed know for a fact that a sale was made.

Otherwise, smoke, mirrors, and talk.
ricardo7777

Posts: 7
Registered: 06/26/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 27, 2012 4:06 AM   in response to: jm14 in response to: jm14
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I received an email stating the same thing; person I "gifted" a book may have used my "gift" for something else. Still sounds fishy. They couldn't explain my co-worker actually READING a Kindle version bought a few weeks ago. I think I'm going to cancel Kindle sales and go with just iBooks and Nooks. Sad.
ricardo7777

Posts: 7
Registered: 06/26/12
Re: Confirmed sales not appearing in sales reports
Posted: Jun 27, 2012 5:39 AM   in response to: jm14 in response to: jm14
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No, that would have to be a MANUAL REDIRECTION of the funds specified if I said I wanted MY BOOK given as a gift, for when I did the ONE I wrote on the CARD that I thought the recipient would enjoy MY latest novel, which I specifically PURCHASED for them. By the mere fact that I received the same missive, that the person has not "cashed" my gift for A specific purchase, denotes that there is a MANUAL decisive factor being implemented, lending itself to fraud. The very fact that WE were told that indicates that the TELLER knows something we allegedly don't: That there surely exist a MANUAL way of redirecting our sales!!!

I say we all, even if by snail mail, petition Jeffrey A. Wilke, senior vice president, Amazon consumer business, for an audit of Kindle sales.
hardwarehero

Posts: 1,630
Registered: 02/15/10
Re: Confirmed sales not appearing in sales reports
Posted: Jun 27, 2012 8:40 AM   in response to: penwa1980 in response to: penwa1980
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Guys, as some of you say, this has been discussed here in so many threads since Adam and Eve and the apple tree. The facts are, and it does not matter if Amazon is cheating on you or not, unless you

1. have no other sales on a given ebook in at least 4 to 6 weeks
2. have ample proof and a testimonial from the buyer of the book(s)
3. are willing to ramp some lawyers up against Amazon

will never have a chance against them. They sit back and relax and know EXACTLY that #1 through #3 above work for them. You can mail them or snail mail them, it just does not matter.
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