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Thread: Amazon technical problems? Can't save account info.


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Permlink Replies: 13 - Pages: 1 - Last Post: Jul 3, 2012 4:11 PM Last Post By: trappinglight
thezeeman13

Posts: 5
Registered: 07/03/12
Amazon technical problems? Can't save account info.
Posted: Jul 2, 2012 5:47 PM
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Anyone else getting this error message when trying to save account info:

"Save failed: We are having technical problems, please try again later."

Any help would be great. Thx, Z
playfair2

Posts: 1
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 2, 2012 5:57 PM   in response to: thezeeman13 in response to: thezeeman13
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Having the same problem for the past hour. Very frustrating!
thezeeman13

Posts: 5
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 2, 2012 6:15 PM   in response to: playfair2 in response to: playfair2
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How come no one from tech support ever answers these questions either?
trappinglight

Posts: 3
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 2, 2012 11:43 PM   in response to: thezeeman13 in response to: thezeeman13
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Im glad Im not the only one; it makes it slightly less frustrating
kennylovesvba

Posts: 1
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 1:28 AM   in response to: thezeeman13 in response to: thezeeman13
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I'm having the exact same problem. When will this issue be fixed?
disposabletea

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Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 3:05 AM   in response to: kennylovesvba in response to: kennylovesvba
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I'm having the same problem. Fortunately, I'm not quite ready to publish, but will be soon.

I've checked all over the internet, and this seems like a pretty popular bug. People have recommended clearing cookies, changing browsers, or even just clicking "Save" for hours on end. Will someone please let us all know what's going on? Is there someone we can call to do it manually? Any response would be greatly appreciated.
sinnedaria

Posts: 1
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 9:04 AM   in response to: thezeeman13 in response to: thezeeman13
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Just wanted to add my hat to this disgruntled ring.

Originally tried in Chrome. Then IE. Then Firefox. Cookies cleared. Tried on another computer, tried on mobile.

Started around 6PM EST last night and I tried off and on (sometimes repeatedly) until 2AM. Same deal this morning. Everything else has worked fine, I just can't get my Account Info to save, so I can't publish.
thezeeman13

Posts: 5
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 9:32 AM   in response to: sinnedaria in response to: sinnedaria
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I've researched this, and it appears this problem has been going on since as early as 2008. Amazon, you might want to fix it. Please.
curiouscountryc...

Posts: 1
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 10:23 AM   in response to: thezeeman13 in response to: thezeeman13
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I'm getting it too still. I've tried firefox, IE, IE 64bit. Same result. I just wanted to get this done today. Can someone from Amazon at least tell us when it comes back online so we don't waste our time coming back and sticking our address and company information in the boxes 30 times.
procterhouse

Posts: 1
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 10:27 AM   in response to: thezeeman13 in response to: thezeeman13
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I've had the same problem for 2 days
tonedog06

Posts: 2
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 12:00 PM   in response to: thezeeman13 in response to: thezeeman13
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I have been getting the same message for 18 hours now.

Why wont somebody help us ??
booksoflove

Posts: 3
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 2:01 PM   in response to: thezeeman13 in response to: thezeeman13
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I'm getting the save failed message too. First I thought I did something wrong, but now that I see all of you are having the same problem, it must be on Amazon's end. Anybody have any solutions? I'm ready to publish.
trappinglight

Posts: 3
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 4:07 PM   in response to: thezeeman13 in response to: thezeeman13
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I emailed Amazon over 24 hours ago and still havent received a response... Im assuming theyre busy 'trying to fix' whatever technical issue is causing this but Im less hopeful that I will be able to publish before the weeks end the longer I go without a response from them... think I might be headed to eBooks or somewhere else anyone have any suggestions?
trappinglight

Posts: 3
Registered: 07/03/12
Re: Amazon technical problems? Can't save account info.
Posted: Jul 3, 2012 4:11 PM   in response to: thezeeman13 in response to: thezeeman13
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K it just worked! hope everyone else gets through as well ThanQ all for posting!
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