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Thread: SALES


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Permlink Replies: 13 - Pages: 1 - Last Post: Sep 23, 2013 3:03 PM Last Post By: Bruce
Jancis Dienes

Posts: 1
Registered: 08/30/13
SALES
Posted: Aug 29, 2013 8:20 PM
 
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Why does my report say no sales when I know for sure that there have been some?
Stuart Hayes

Posts: 5
Registered: 08/15/13
Re: SALES
Posted: Aug 30, 2013 1:41 AM   in response to: Jancis Dienes in response to: Jancis Dienes
 
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Same here too, but only for US Sales as I saw someone else noticed recently.

I have a release out in Paperback via CS, and Kindle via KDP.

Seven days ago a US friend purchased a print copy for themselves, and also a download onto their Kindle, both from the amazon.com site. The print purchase showed up as soon as they got they got the 'your order has been despatched' email. The Kindle purchase has not showed up at all on my reports.

UK and elsewhere Kindle sales, and all paperback sales are showing correctly; it is only the US Kindle that is saying zero sold since release. I now have 3 US Kindlle sales missing, the most recent being seven days ago. If UK Kindle sales update onto the reports within 24hrs, why not the US?
Have emailed kdpadmin at the start of this week when I knew my first two US sales weren't appearing; zero response so far.

And before people suggest "oh they may have said they have bought it but didn't", they did a Facebook share of the purchase to help sales(why can't all friends do that!) and have not returned it.

Would be nice to know how long these sales should take to appear.
Karen de Lange

Posts: 1
Registered: 08/30/13
Re: SALES
Posted: Aug 30, 2013 4:14 AM   in response to: Jancis Dienes in response to: Jancis Dienes
 
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I have the exact same problem Jancis - I have spoken to people who have downloaded and read my book earlier this month, but the sales aren't showing up in the reports. I'd like to know what gives, and when the sales will show.
AlexBTH

Posts: 366
Registered: 10/11/12
Re: SALES
Posted: Aug 30, 2013 4:58 AM   in response to: Jancis Dienes in response to: Jancis Dienes
 
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You're either

a) Looking at the wrong report
b) Looking at the right report but not interpreting it correctly
c) Wrong about knowing "for sure"
d) Experiencing lag in sales being reported
e) Experiencing a glitch, which should be recitifed before the finalised monthly revenue reports are generated
f) Being defrauded by Amazon

These are the possibilities I can think of. Which one is the most likely answer depends on who you ask. In my experience it's usually A or B though. If you gave us a little more information we might be able to help.
Stuart Hayes

Posts: 5
Registered: 08/15/13
Re: SALES
Posted: Aug 30, 2013 6:45 AM   in response to: AlexBTH in response to: AlexBTH
 
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Hi Alex,

Responses below:

a) Looking at the wrong report

Login > Choose Reports > Month-To-Date Unit Sales.
I released print and Kindle in August (ie current month). Choose the Amazon.co.uk dropdown and I show the expected units purchased. Choose Amazon.de I see the expected units purchased. Choose Amazon.com I get "There are no sales to report during this period", yet have had 3.

Based on this, fairly certain I am using the right report.

b) Looking at the right report but not interpreting it correctly

See above.

c) Wrong about knowing "for sure"

As per my first post, one friend shared on FB when doing their purchase and I have seen the email confirmations of purchase for the other two via email. None have been returned.

d) Experiencing lag in sales being reported

Entirely possible, hence why I wondered how long the US Kindle sales would take to report when all other sales are within 24-48hrs. My first US Kindle sale was 16th August.

e) Experiencing a glitch, which should be recitifed before the finalised monthly revenue reports are generated

Previous threads across multiple months also report the same but no mention of whether these are fixed or not. Is there a 'known issues' listing anywhere for KDP. I don't mind it being a glitch if it's know about and going to be fixed.

f) Being defrauded by Amazon

Unlike some, I don't think that's likely :)

These are the possibilities I can think of. Which one is the most likely answer depends on who you ask. In my experience it's usually A or B though. If you gave us a little more information we might be able to help.

ashwakeman

Posts: 27
Registered: 09/05/12
Re: SALES
Posted: Aug 30, 2013 7:45 AM   in response to: Stuart Hayes in response to: Stuart Hayes
 
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Glitches happen (this month they seem to be happening a lot) and sometimes the sales never show up on the MTD report. It's worth keeping in mind that the finalised royalty reports are generated from an entirely different (and much more robust) sub-system at Amazon. They have confirmed this in the past in a very informative blog post that I read once and have not been able to find since (which frustrates me no end).

What does your six week report say? (unless these sales were this week then you want to be checking again on Sunday).
Deborah Halliday

Posts: 142
Registered: 04/15/13
Re: SALES
Posted: Sep 5, 2013 12:28 PM   in response to: ashwakeman in response to: ashwakeman
 
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Thank you, ashwakeman, for that valuable information about the two reporting systems. I just checked my six week report (which I never do) and sure enough, there were additional sales in there that had not been picked up in my monthly report. Great to know, and it saves a lot of headache in trying to reconcile things!
jacqueline coote

Posts: 170
Registered: 05/27/13
Re: SALES
Posted: Sep 7, 2013 3:08 PM   in response to: Jancis Dienes in response to: Jancis Dienes
 
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I am getting the same experience. I know people have purchased the ebooks, and no, they are not liars, as so many have freely accused those people,so why aren't they showing up. Is KDP pulling wool over our eyes. How could it be, that these sales haven't been displayed as yet. I published my first book on May 24, got paid on July 28th, now I guess I won't get paid until Oct, if they credit me with sales. Why are they so slow in payments. They expect
their customers who buy directly from Amazon to cough up the money right away, they don't wait for the money to clear the banks before shipping out books to them, so why should we wait? It is just another excuse by Kindle to postpone paying out royalties. Those that defend Amazon, are the ones that work for them.
David C Hunnicutt

Posts: 2
Registered: 02/08/13
Re: SALES
Posted: Sep 10, 2013 2:27 PM   in response to: jacqueline coote in response to: jacqueline coote
 
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Hi Jacqueline,

You may indeed be correct in your concerns, IDK ~but you're not alone in the pondering of such nor with the concern presented.

I recently partook in a thread of writers/authors on "Linked-In" where others have noticed this 'no sales' anomaly whilst knowing for certain (I actually looked at the "Kindle" book reader of a friend who purchased the book so we could do a simple test ...and strangely, though we have the record of the sale, and each of us were sitting there when the purchase presented ...of yet, that sale has not shown on the reporting system...?). I'm very thankful for the opportunity provided by Amazon/KDP, but assuredly will be looking further into this matter, as personally I find it difficult to arbitrarily denounce this seemingly repetitive issue that many seem to be facing...?

That being said, please note: I AM NOT making any accusations of wrong doing; however, all it takes is one disgruntled employee (or any of a thousand other variables with a company as large as Amazon) to spoil lots of things for lots of folks. (worst case scenario: imagine the $s involved if one sale per author is overlooked annually ~not accusing; just saying...)

I've opened another thread on "Linked-In" to collectively poll self-publishers/authors/writers, such as myself, and determine the extent of the discrepancies which may merely be a glitch that will resolve itself (as the adage goes, "...to err is human; to really mess things up takes a computer!"). I'm hopeful that in time these seeming discrepancies will rectify themselves; but if not, then a collective of writers which I'll be putting together IF the need truly presents, will pursue the matter from whatever avenue is available (IF necessary), be it an 'audit' or other viable avenues protecting the intellectual property rights, ISBNs, and copyrights of artist/writers who've chosen to deal directly with Bowker and with the Library of Congress to assert and assure their own protection.

For now, let's all just hope that the matter resolves amicably, and turns out to be just a simple glitch existing in a massive electronic system.

Kindly as always,

~David
jacqueline coote

Posts: 170
Registered: 05/27/13
Re: SALES
Posted: Sep 20, 2013 5:42 AM   in response to: David C Hunnicutt in response to: David C Hunnicutt
 
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Thanks for that explanation. It is appreciated. No sarcasm on your part. It's wonderful to get a straight forward response without it....Have a good day. Kudos to you!
Kara Haskins

Posts: 2,664
Registered: 11/13/12
Re: SALES
Posted: Sep 20, 2013 10:23 AM   in response to: jacqueline coote in response to: jacqueline coote
 
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You've removed all of your works from Amazon, right? I know it's the first thing that I would do if I just knew that a company was stealing from me!

There are many, many plausible explanations why sales are not showing, the most likely being 1) they didn't happen 2) you're looking at the wrong reports or 3) there is a lag and you need to have more patience. Amazon is an established, reputable company, and it has too much to lose to bother trying to steal half a dozen sales here and there @ $2 or so a piece. Highly unlikely.

And no, I don't even work for them. I've just been here long enough to have an idea of how it all works and likely causes for 'missing' sales. I've also seen enough panicked, angry posts like your from folks not here long to know that either there is a current system glitch that will be fixed shortly, or you are mistaken in your story.

Unless your customers have emailed you their receipts, your don't KNOW that they purchased your book. And if you have them, why not forward copies of them to Amazon and ask where your sales are? Assuming, of course, a t least a few days have passed since the sales were made.
lwards

Posts: 262
Registered: 01/18/12
Re: SALES
Posted: Sep 22, 2013 4:01 PM   in response to: Jancis Dienes in response to: Jancis Dienes
 
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Hi Jancis;
My last month sales were way off. I don't worry about it. When the "official" report came out on the fifteenth, it was WAY more than what the 'month to date' showed. I wouldn't worry about it until you get that report :)
Denis Leeman

Posts: 1
Registered: 12/15/12
Re: SALES
Posted: Sep 23, 2013 3:01 AM   in response to: Jancis Dienes in response to: Jancis Dienes
 
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Hi
My message is that I have not removed my books from Amazon and would like to know why I keep getting all these emails saying that I have. --SAP Please!!

Denis Leeman
Bruce

Posts: 353
Registered: 10/22/12
Re: SALES
Posted: Sep 23, 2013 3:03 PM   in response to: Denis Leeman in response to: Denis Leeman
 
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Only Amazon can tell you that and it would be best to contact them directly.
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