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Thread: Kindle Files wont upload (regardless the format)


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Permlink Replies: 4 - Pages: 1 - Last Post: Oct 18, 2017 2:44 AM Last Post By: Notjohn Threads: [ Previous | Next ]
Mike Rogers

Posts: 2
Registered: 10/16/17
Kindle Files wont upload (regardless the format)
Posted: Oct 17, 2017 10:44 AM
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Has anyone had issues uploading a file for Kindle? I have tried every format but none will stick. The origin file was a PDF which I converted to every suggested format but wont take it. .

An error occurred.

This content is a reflowable eBook. Updating a fixed format eBook with a reflowable eBook is not supported. Please review your document to better match the original submission

Thanks!
Mrs Julia Evans

Posts: 676
Registered: 05/22/16
Re: Kindle Files wont upload (regardless the format)
Posted: Oct 17, 2017 10:56 AM   in response to: Mike Rogers in response to: Mike Rogers
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Hi Mike,

You might have more chance of getting a reply if you post this over on the formatting forum.

Account issues is currently being allowed to sink under the spam by the people who normally aggravate their RSI trying to keep it clear. We're on a mini-strike.

You might also want to specify which formats you've tried. 'Every format' is a bit vague, and possibly a tiny exaggeration, maybe?

Just my thoughts. J


FWIW, I write using word and convert to HTML immediately before I upload. It works fine for me.

Mike Rogers

Posts: 2
Registered: 10/16/17
Re: Kindle Files wont upload (regardless the format)
Posted: Oct 17, 2017 11:04 AM   in response to: Mrs Julia Evans in response to: Mrs Julia Evans
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Thanks for the info. I have sent a message through Help specifying all the files I tried. Wondering if it is because I am trying to convert from PDF.

Thanks again
Mrs Julia Evans

Posts: 676
Registered: 05/22/16
Re: Kindle Files wont upload (regardless the format)
Posted: Oct 17, 2017 11:27 AM   in response to: Mike Rogers in response to: Mike Rogers
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I'm pretty sure you only upload pdf files for paperbacks, not e-books, but I'm no expert beyond what I do for myself.

Post something in formatting and hopefully booknookbiz, notjohn, or one of the other long-timers will be able to help you out. They're the experts.

Good luck. J
Notjohn

Posts: 23,018
Registered: 02/27/13
Re: Kindle Files wont upload (regardless the format)
Posted: Oct 18, 2017 2:44 AM   in response to: Mike Rogers in response to: Mike Rogers
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You must upload the same format as the original book. How did you create it? Go back, fix the underlying document, and re-create the book just as you did before.

Alternately, un-publish the old version (but first record the ASIN), build a reflowable book (much better, in my opinion), and upload that. Then, when it's published, ask Support to link it to the old reviews, for which purpose they'll need the ASIN.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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