Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Account Issues

Thread: Account issues after merging two accounts


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 2 - Pages: 1 - Last Post: Nov 6, 2017 9:31 AM Last Post By: Emily Veinglory Threads: [ Previous | Next ]
Tony Selimi

Posts: 1
Registered: 10/03/17
Account issues after merging two accounts
Posted: Nov 6, 2017 12:58 AM
Click to report abuse...   Click to reply to this thread Reply
Dear support,

I have tried many times to e-mail your support team after they resolved one of my issues which was after changing my Amazon password there were two accounts for me on the same e-mail address and created a kdp duplicate account.

Amazon people sorted out the account issue, and your people merged my two accounts, creating a new problem, in the account that got closed I had a special promotion going on which I dont see in this account, the payment was set up in a anew saving account, and if i try to recreate the promotion again in the new account it gives me error message when I am trying to save the promotion. Can you please sort this out asap.

Also my other book A Path to Wisdom is block listed and has the wrong information on it, can you either remove this all together so I can recreate it and enter it properly, or remove restrictions for me to do it myself, I have e-mailed your support team the copy right information which also you can see inside my book.

Since those two accounts where merged my kindle account does not function properly and it is causing me a problem.

Please Help to resolve once and for all the issue.

Kindest Regards,

Tony J Selimi
Donna St Felix

Posts: 5,465
Registered: 09/18/13
Re: Account issues after merging two accounts
Posted: Nov 6, 2017 2:49 AM   in response to: Tony Selimi in response to: Tony Selimi
Click to report abuse...   Click to reply to this thread Reply
Tony Selimi wrote:
Dear support,

I have tried many times to e-mail your support team after they resolved one of my issues which was after changing my Amazon password there were two accounts for me on the same e-mail address and created a kdp duplicate account.

Amazon people sorted out the account issue, and your people merged my two accounts, creating a new problem, in the account that got closed I had a special promotion going on which I dont see in this account, the payment was set up in a anew saving account, and if i try to recreate the promotion again in the new account it gives me error message when I am trying to save the promotion. Can you please sort this out asap.

Also my other book A Path to Wisdom is block listed and has the wrong information on it, can you either remove this all together so I can recreate it and enter it properly, or remove restrictions for me to do it myself, I have e-mailed your support team the copy right information which also you can see inside my book.

Since those two accounts where merged my kindle account does not function properly and it is causing me a problem.

Please Help to resolve once and for all the issue.


This is a forum for authors and no one from Amazon is here.
Use the 'Contact Us' link below to contact Customer Service.
When they reply, do a reply to their message. Do not start a new message.
Emily Veinglory

Posts: 3,379
Registered: 04/25/13
Re: Account issues after merging two accounts
Posted: Nov 6, 2017 9:31 AM   in response to: Tony Selimi in response to: Tony Selimi
Click to report abuse...   Click to reply to this thread Reply
KDP probably didn't "merge" the accounts so much as delete one. So whatever you no longer have, you will need to recreate. So focus on what the error is that is preventing this--send a screen shot of the error message to the kdp help email.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums