Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Ask the Community » Reports

Thread: Report Problems


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 4 - Pages: 1 - Last Post: Dec 1, 2017 5:57 AM Last Post By: Joseph M Erhardt Threads: [ Previous | Next ]
delmar f hagen

Posts: 2
Registered: 11/04/16
Report Problems
Posted: Nov 6, 2017 8:28 PM
Click to report abuse...   Click to reply to this thread Reply
The graph shows sales but when I click on generate report the page is blank.
I waited a few days in case there were problems with Kindle's system and have logged off and back on.
Same problem still exists.
I went to my post I made a couple of days ago and can't find it. Other posts are still there.
I'm just wondering who do I contact about this.
I need to get answers as to how to fix this or find out who can.
Salamander Mall...

Posts: 853
Registered: 10/16/17
Re: Report Problems
Posted: Nov 6, 2017 9:34 PM   in response to: delmar f hagen in response to: delmar f hagen
Click to report abuse...   Click to reply to this thread Reply
The graph doesn't show sales, only orders. If you need assistance understanding the information and tools available under the various tabs, you can contact KDP by using the Contact Us button at the bottom of the page. If you want a clear and specific answer from them, your question needs to be much more clear than you've posted here. You may understand what you're asking, but I didn't.
kenny@kacweb.com

Posts: 35
Registered: 04/15/11
Re: Report Problems
Posted: Nov 18, 2017 4:54 AM   in response to: delmar f hagen in response to: delmar f hagen
Click to report abuse...   Click to reply to this thread Reply
for the last couple of months I get a BLANK (empty) spreadsheet despite the fact that the graph shows orders/sales.
Something is definitely wrong.
Julien

Posts: 1
Registered: 11/13/17
Re: Report Problems
Posted: Nov 30, 2017 10:08 AM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
Click to report abuse...   Click to reply to this thread Reply
Hi
I have a liittle problem with my report too: I wrote a book that is already available on Amazon.it, but, when I check my report it appears Always "stuck" on 4 copies. From what my friends and family sais it appears that the number should be higher. I don't know if they "lie" or if there's a real problem with KDP statistics.
What should I do?

PS: If this post isn't in the right section can you remove it remove and place correctly from your own? I'm new here and I don't know where to place this kind of requests

Thank you

Julien
Joseph M Erhardt

Posts: 4,725
Registered: 12/21/15
Re: Report Problems
Posted: Dec 1, 2017 5:56 AM   in response to: Julien in response to: Julien
Click to report abuse...   Click to reply to this thread Reply
Julien wrote:
Hi
I have a liittle problem with my report too: I wrote a book that is already available on Amazon.it, but, when I check my report it appears Always "stuck" on 4 copies. From what my friends and family sais it appears that the number should be higher. I don't know if they "lie" or if there's a real problem with KDP statistics.
What should I do?

PS: If this post isn't in the right section can you remove it remove and place correctly from your own? I'm new here and I don't know where to place this kind of requests

Thank you

Julien


Julien, friends do lie, as you evidently know. However, have you purchased your own work? Or, if you're outside of Italy, can you get a colleague to purchase a copy, so that you can run a test? I occasionally, when things get real slow, ask a friend to do a straw purchase, just so that I can verify the reporting system is working. So far, it has worked every time I've tested.

And BTW, if you have a fresh question, it's best to start your own thread in the appropriate forum, instead of adding on to an existing thread. It'll give you more visibility. Further, there are only authors here, with the rare appearance of a moderator (when the Moon is just right and it's an alternate Tuesday), so none of us can move your post. If you post a stray post in an incorrect thread, so what? Don't lose sleep over it. And welcome to the forums. :)
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums