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Thread: KENP and money - disappeared! What's going on?


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Permlink Replies: 10 - Pages: 1 - Last Post: Nov 16, 2017 8:18 AM Last Post By: Salamander Mall... Threads: [ Previous | Next ]
EllieLovesCats

Posts: 1
Registered: 11/09/17
KENP and money - disappeared! What's going on?
Posted: Nov 9, 2017 2:32 AM
 
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Hello,

I checked my account this morning and found that my pages read, which had totalled over 200,000, had reduced significantly. Peculiar reports started happening this month, with 0 reads on one day, then a huge increase the following day. I thought that it was some sort of glitch and brushed it off.

I check my account this morning and things have taken a rather disastrous turn! My KENP is not only low, but the amount I earned through the book has also decreased to a sixth of what it once was. In fact the KENP for October appears to have disappeared!

I'm not sure whether it could be a TOS violation, but I'm certain it's not a glitch in the system. Or at least, I really hope it isn't. The book was placed high in the genre chart, which is a fairly popular one at various points throughout the month.

I've looked through the forums and I can't find an answer to this, only that back in June a similar issue occurred. I'm a newbie to all of this so I haven't much of a clue! Has anyone else experienced a similar drop and disappearing act, either this month or otherwise?

Thanks!
Donna St Felix

Posts: 5,421
Registered: 09/18/13
Re: KENP and money - disappeared! What's going on?
Posted: Nov 9, 2017 3:05 AM   in response to: EllieLovesCats in response to: EllieLovesCats
 
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I have a strong hunch that they are working on parts of the zon system. They are either making changes or doing upgrades.
You can always contact Customer Service below at 'Contact Us'.
It usually takes at least a day for them to return your inquiry.
Valerie Sells

Posts: 5
Registered: 06/09/17
Re: KENP and money - disappeared! What's going on?
Posted: Nov 9, 2017 9:12 AM   in response to: EllieLovesCats in response to: EllieLovesCats
 
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I've contacted the powers that be about similar glitches in my reports. They said they're looking into it, but so far, no revelations. I'm a relative newbie myself, unable to say what happened in June as I only signed up late July. Hopefully it will all sort itself out in time, when the Amazon folks look into it... or maybe that's wishful thinking! lol
Leonardo Carpacio

Posts: 1
Registered: 07/29/17
Re: KENP and money - disappeared! What's going on?
Posted: Nov 9, 2017 12:43 PM   in response to: EllieLovesCats in response to: EllieLovesCats
 
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Hello everyone,

I've doing this for about 6 month now, and worked quiet well until now.
Since today i've seen my KENP count go from ~140k to 0!!

I contacted the customer service for more informations.

Hope it's just all a huge system glitch, but it doesn't look good.

I'll give you some updated once i get more information on my side.

many thanks.
david

Posts: 37
Registered: 06/22/13
Re: KENP and money - disappeared! What's going on?
Posted: Nov 9, 2017 1:39 PM   in response to: Leonardo Carpacio in response to: Leonardo Carpacio
 
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I am having the same problems, waiting for a response from Amazon.
Cecelia M.Chitt...

Posts: 2
Registered: 05/16/16
Re: KENP and money - disappeared! What's going on?
Posted: Nov 11, 2017 9:08 AM   in response to: Leonardo Carpacio in response to: Leonardo Carpacio
 
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Thanks for your response. I understand that my pages read would and could change from day to day but my concern is that though I have fluctuations in my report I now see not fluctuations but a drop of many thousands of pages very suddenly and the drop has continued for the last three to four days. Is this normal because it certainly seems that my pages read would decline gradually not so quickly. Thank you
Donna St Felix

Posts: 5,421
Registered: 09/18/13
Re: KENP and money - disappeared! What's going on?
Posted: Nov 11, 2017 9:21 AM   in response to: Cecelia M.Chitt... in response to: Cecelia M.Chitt...
 
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Cecelia M.Chittenden wrote:
Thanks for your response. I understand that my pages read would and could change from day to day but my concern is that though I have fluctuations in my report I now see not fluctuations but a drop of many thousands of pages very suddenly and the drop has continued for the last three to four days. Is this normal because it certainly seems that my pages read would decline gradually not so quickly. Thank you

Well, right now (at least where I am) there are a ton of sales going on with stores trying to gain advance Christmas purchases.
This weekend is a holiday also and many do travel.
People may be reading but they are not connected to the web. When they connect, the numbers will jump.
anneti

Posts: 3
Registered: 03/31/09
Re: KENP and money - disappeared! What's going on?
Posted: Nov 13, 2017 5:50 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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The Holidays can't cause multiple authors to abruptly suffer an almost 100% decrease in KENP pages read.
Donna St Felix

Posts: 5,421
Registered: 09/18/13
Re: KENP and money - disappeared! What's going on?
Posted: Nov 13, 2017 11:41 AM   in response to: anneti in response to: anneti
 
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anneti wrote:
The Holidays can't cause multiple authors to abruptly suffer an almost 100% decrease in KENP pages read.

Sure it can - it has happened in the past.
To make things worse, if a holiday is over the weekend and the zon is having problems, it will knock out reporting.
reconary

Posts: 4
Registered: 07/02/10
Re: KENP and money - disappeared! What's going on?
Posted: Nov 16, 2017 7:24 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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Donna,

From your explanation, I can see where my pages read dropped off during this past holiday weekend and then shot up tremendously two days ago. What I'm wondering now is why for yesterday and today (so far) I'm getting zero reads. Not really worried yet but am getting a bit antsy. :)
Salamander Mall...

Posts: 309
Registered: 10/16/17
Re: KENP and money - disappeared! What's going on?
Posted: Nov 16, 2017 8:18 AM   in response to: reconary in response to: reconary
 
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reconary wrote:
Donna,

From your explanation, I can see where my pages read dropped off during this past holiday weekend and then shot up tremendously two days ago. What I'm wondering now is why for yesterday and today (so far) I'm getting zero reads. Not really worried yet but am getting a bit antsy. :)


We never like to consider the obvious possibility, that the few who downloaded the file have finished reading and others may have not started. Are you marketing specifically to KU members? They are a separate demographic from purchasers. On Twitter, the #KindleUnlimited is popular and on Facebook there are many KU-specific groups.
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