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Thread: Book is gone from Bookshelf- Where did it go?


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Permlink Replies: 3 - Pages: 1 - Last Post: Nov 10, 2017 3:29 AM Last Post By: Notjohn Threads: [ Previous | Next ]
Eric B Hodgdon

Posts: 1
Registered: 09/11/17
Book is gone from Bookshelf- Where did it go?
Posted: Nov 9, 2017 5:45 AM
 
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Good morning,

I've logged into my KDP account successfully. The book I had setup for pre-order and wanted to publish today is missing from the bookshelf! In fact, it's the only book in the bookshelf! I have not passed the deadline to get it published.

When I search Amazon itself, I see it's still listed and available for pre-order, so that tells me that it's not been deleted and it shows up that someone even pre-ordered yesterday in the reports.

As a matter of reference - I have logged in using the account I have for KDP. I have verified that all of the account information is active. I have changed my password for KDP. I have tried on multiple browsers and still no luck!

Where is the book?!

Thanks!
Emily Veinglory

Posts: 3,370
Registered: 04/25/13
Re: Book is gone from Bookshelf- Where did it go?
Posted: Nov 9, 2017 6:59 AM   in response to: Eric B Hodgdon in response to: Eric B Hodgdon
 
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I have seen several people reporting one book being missing from their shelves but the other ones there as normal. This suggests it is an Amazon glitch and only they can fix it.
Mrs Julia Evans

Posts: 596
Registered: 05/22/16
Re: Book is gone from Bookshelf- Where did it go?
Posted: Nov 9, 2017 11:34 AM   in response to: Eric B Hodgdon in response to: Eric B Hodgdon
 
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Eric,

Is it possible you've set up a second account by mistake? (It happens quite often, believe it or not.)

Try logging off and on with your original membership details and see if that helps.

If that doesn't work, we can go back to the glitch theory. :)

Good luck. J
Notjohn

Posts: 22,927
Registered: 02/27/13
Re: Book is gone from Bookshelf- Where did it go?
Posted: Nov 10, 2017 3:29 AM   in response to: Eric B Hodgdon in response to: Eric B Hodgdon
 
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There have been glitches lately. You can use the Contact Us option (bottom of this page, right side) to ask Support for help.

If you can see the reports, it may well be the disappearing glitch. And if Support replies to you, the email addy you're using is probably correct. But I worry about the password change. That could confuse things.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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