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Thread: All kindle titles disappeared from Amazon....


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Permlink Replies: 27 - Pages: 2 [ Previous | 1 2 ] - Last Post: Nov 28, 2017 1:27 AM Last Post By: Diana Persaud Threads: [ Previous | Next ]
cub06h

Posts: 3,199
Registered: 11/23/07
Re: All kindle titles disappeared from Amazon....
Posted: Nov 12, 2017 2:52 AM   in response to: DAVID TODD in response to: DAVID TODD
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Yes, there is a real problem here. I can find the Kindle edition of one of my books by a title search, and I can find the paperback if I search by ISBN. And when I go to the Kindle edition, most of the time I see it linked only to an out-of-print hardcover. And one time I saw all three -- Kindle edition, old hardcover, new paperback, and even as I was looking, the new paperback vanished off the screen!
Joseph M Erhardt

Posts: 4,721
Registered: 12/21/15
Re: All kindle titles disappeared from Amazon....
Posted: Nov 12, 2017 4:34 AM   in response to: cub06h in response to: cub06h
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cub06h wrote:
Yes, there is a real problem here. I can find the Kindle edition of one of my books by a title search, and I can find the paperback if I search by ISBN. And when I go to the Kindle edition, most of the time I see it linked only to an out-of-print hardcover. And one time I saw all three -- Kindle edition, old hardcover, new paperback, and even as I was looking, the new paperback vanished off the screen!

Interesting. My titles appear, and one of them appeared twice in the list, with the top entry being a "sponsored" ad--but out of a carousel and listed just like a search result, with a decent-sized icon. Didn't even know AMS had those kinds of ads.
Paul Bennett

Posts: 2
Registered: 10/24/17
Re: All kindle titles disappeared from Amazon....
Posted: Nov 12, 2017 4:37 AM   in response to: Paul Bennett in response to: Paul Bennett
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I emailed support and they are looking into it and will respond back to me by the 15th as they have to investigate what is occurring
Mark Brownlow

Posts: 3
Registered: 09/01/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 7:04 AM   in response to: Paul Bennett in response to: Paul Bennett
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Paul Bennett wrote:
I am having a similar issue. My e-book does not exist on Amazon.com, even searching by ISBN, but it is available on Amazon.ca, and Amazon.co.uk. Also my author profile is not available either.

Just to say the same here and with another author friend. The ebook and author page both exist, but neither turn up in specific searches. Same problem at .de, but not at .co.uk, for example. I have emailed support through my author account so hopefully the issue will be resolved soon.
Eddie McKenna

Posts: 3
Registered: 02/27/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 7:11 AM   in response to: unknownauthor in response to: unknownauthor
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My Ebooks show up on my Bookshelf, but cannot be searched on the Amazon sales pages.
On my Author Profile Page, the books show up as only Title Covers, and show no details or links.
Naturally, this has completely thrashed my sales, and I am wondering both what is happening and what is being done about it?
Diana Persaud

Posts: 2,696
Registered: 10/07/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 7:31 AM   in response to: Eddie McKenna in response to: Eddie McKenna
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Eddie McKenna wrote:
My Ebooks show up on my Bookshelf, but cannot be searched on the Amazon sales pages.
On my Author Profile Page, the books show up as only Title Covers, and show no details or links.
Naturally, this has completely thrashed my sales, and I am wondering both what is happening and what is being done about it?

Have you contacted KDP? There have been several people reporting "vanishing books" to some degree.

So far these are the issues:

1. It's a browser issue. Some people can see their books (or not) depending on the browser that's used.

2. It might be a country site issue. Along with this issue, some authors seem to think it might be country site related. If you are in the US, you should be able to find your books on .com but might have issues finding them on .uk (or other country sites).

3. Books are being blocked/accounts terminated. If this happens, check your spam folder/email to find out why the account was terminated. They always send an email.

Mark Brownlow

Posts: 3
Registered: 09/01/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 8:59 AM   in response to: Diana Persaud in response to: Diana Persaud
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Diana Persaud wrote:
1. It's a browser issue. Some people can see their books (or not) depending on the browser that's used.

Interesting. I did the same search (for my book's ASIN) in Chrome, Edge and Firefox at amazon.com. Edge and Firefox return the book as the sole search result, Chrome finds no results.
Eddie McKenna

Posts: 3
Registered: 02/27/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 9:41 AM   in response to: Diana Persaud in response to: Diana Persaud
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Thank you, Diana.
I have done tests using Chrome and IE, and IE returns results whereas Chrome doesn't.
Very weird. :)
Eddie McKenna

Posts: 3
Registered: 02/27/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 9:43 AM   in response to: Mark Brownlow in response to: Mark Brownlow
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Very same here, Mark.
Weird. I hope this issue is resolved soon, but as it appears to be a browser issue, that is going to be difficult. :(
DAVID TODD

Posts: 22
Registered: 06/16/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 11:12 AM   in response to: cub06h in response to: cub06h
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UPDATE: They have now admitted there is a problem on .com and are working on a solution.
Mark Brownlow

Posts: 3
Registered: 09/01/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 13, 2017 10:38 PM   in response to: DAVID TODD in response to: DAVID TODD
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DAVID TODD wrote:
UPDATE: They have now admitted there is a problem on .com and are working on a solution.

This morning my book and author page were showing up in search results again on the Chrome browser (where I found the original problem), so seems like fixes are in progress - thanks Amazon!
Notjohn

Posts: 23,720
Registered: 02/27/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 14, 2017 2:14 AM   in response to: Mark Brownlow in response to: Mark Brownlow
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This is what I am told by my faithful guru at Support:

You've also mentioned regarding some of the Kindle editions disappearing (not showing up) on Amazon.com or Amazon.co.uk recently.

As you've correctly pointed out, there is an going issue where publishers/customers couldn't search their Kindle editions on Amazon.com due to a Technical glitch while updating our system. Due to this, customers (you) are unable to search for Kindle books on Kindle store (they can see e-books through direct links).

However, please be assured that, our technical team is aware of this issue and are working hard to fix this as soon as possible.

I'm really sorry for any inconvenience this may cause you.

In this case, you need not take any action from your end, as the issue seems to be from our end. We'll make sure that the issue is fixed at the earliest and all your e-books are search-able on Amazon.com and other marketplaces, very soon.

Thank you for your patience and understanding in this situation. And I once again apologize for the inconvenience this issue has caused you.

​​Looking forward to serving you soon.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Diana Persaud

Posts: 2,696
Registered: 10/07/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 16, 2017 4:51 PM   in response to: K R COTTON in response to: K R COTTON
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K R COTTON wrote:
if you have problems with Amazon kindle take it to the complaints department Attorney General U S A https://www.justice.gov/ag...... https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection https://www.usa.gov/consumer-complaints here's the information's for you file a complaint

You don't need to post this several times. And we aren't consumers, so I don't think those links are relevant.

Amazon provides a way to file grievances with them. Most of us send an email (Contact Us, or for severe issues, KDP escalations) rather than go through the lengthy process of arbitration.
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