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Thread: phone number


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Permlink Replies: 5 - Pages: 1 - Last Post: Dec 14, 2017 9:13 AM Last Post By: Emily Veinglory Threads: [ Previous | Next ]
shantel henderson

Posts: 1
Registered: 11/12/17
phone number
Posted: Nov 13, 2017 4:35 PM
 
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Has any one every received a number to contact direct publishing.I find it really weird no number .When other company's offer a number .
Salamander Mall...

Posts: 792
Registered: 10/16/17
Re: phone number
Posted: Nov 13, 2017 4:44 PM   in response to: shantel henderson in response to: shantel henderson
 
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As it states on the forum's main page:

"Please visit our Help pages to learn more about publishing your book on Kindle Direct Publishing. If you are having trouble finding answers to your questions after visiting the Community or Help, send us an e-mail by clicking the 'Contact Us' button on any Help page. At this time we do not offer phone support, but we are dedicated to continuous improvement to the Kindle self- publishing experience."

Considering most of the questions posted here, I don't think it at all strange or surprising there is no direct phone support. However, if KDP feels an e-mailed question (via the Contact Us button at the bottom of the page) merits a conversation, they can temporarily enable phone service, but it's always them contacting the KDP client, never the other way around.
NovaVita Intern...

Posts: 1
Registered: 11/09/17
Re: phone number
Posted: Nov 17, 2017 10:36 PM   in response to: shantel henderson in response to: shantel henderson
 
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I agree, very poor communication system. cant find any phone numbers, nor an email address to address any issues. disappointing.
Donna St Felix

Posts: 6,046
Registered: 09/18/13
Re: phone number
Posted: Nov 17, 2017 11:41 PM   in response to: NovaVita Intern... in response to: NovaVita Intern...
 
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NovaVita International wrote:
I agree, very poor communication system. cant find any phone numbers, nor an email address to address any issues. disappointing.

It is very easy to contact support. Look below at 'Contact Us'.
Peter Kahle

Posts: 1
Registered: 05/02/13
Re: phone number
Posted: Dec 13, 2017 5:21 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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It would be nice if they actually responded, though
Emily Veinglory

Posts: 3,569
Registered: 04/25/13
Re: phone number
Posted: Dec 14, 2017 9:13 AM   in response to: Peter Kahle in response to: Peter Kahle
 
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They do. one immediate acknowledging email and one with the reply within a week or so. If you don't have it check your account email is correct and it is not in spam.

It takes a week to get an email reply, imagine how long it would take if they had to answer the phone all day.
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