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Thread: Book disappeared from bookshelf


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Permlink Replies: 7 - Pages: 1 - Last Post: Jan 4, 2018 12:17 PM Last Post By: Lachlan Main Threads: [ Previous | Next ]
Jilliene McKins...

Posts: 1
Registered: 10/21/16
Book disappeared from bookshelf
Posted: Nov 15, 2017 12:37 PM
 
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HI, one of my books has disappeared from my KDP bookshelf. Does anyone know what might have happened. I want to make sure if it's something I did that I can fix it. Thanks!
thrasherll

Posts: 5,079
Registered: 06/27/12
Re: Book disappeared from bookshelf
Posted: Nov 15, 2017 12:45 PM   in response to: Jilliene McKins... in response to: Jilliene McKins...
 
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Jilliene McKinstry wrote:
HI, one of my books has disappeared from my KDP bookshelf. Does anyone know what might have happened. I want to make sure if it's something I did that I can fix it. Thanks!

Are you sure you logged into the correct account? Using the wrong login information is what usually causes people's bookshelves to be empty. I see this is your first post on the Community Forums.

L. L. Thrasher
Donna St Felix

Posts: 6,120
Registered: 09/18/13
Re: Book disappeared from bookshelf
Posted: Nov 15, 2017 12:46 PM   in response to: Jilliene McKins... in response to: Jilliene McKins...
 
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Jilliene McKinstry wrote:
HI, one of my books has disappeared from my KDP bookshelf. Does anyone know what might have happened. I want to make sure if it's something I did that I can fix it. Thanks!

Go to Author Central and make sure you have claimed all of your books.
It could be a site glitch.
If it doesn't show up by tomorrow, contact Customer Service below at 'Contact Us'.
Bart Hulley

Posts: 1
Registered: 08/30/13
Re: Book disappeared from bookshelf
Posted: Nov 22, 2017 4:19 AM   in response to: Jilliene McKins... in response to: Jilliene McKins...
 
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Have you solved this? I've got the same issue. One ebook is missing from my KDP bookshelf - it's on my author page tho. I created it using KDP so this seems a little bizarre to say the least.
Notjohn

Posts: 23,788
Registered: 02/27/13
Re: Book disappeared from bookshelf
Posted: Nov 23, 2017 3:42 AM   in response to: Bart Hulley in response to: Bart Hulley
 
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This happened to other people a week or so ago. If one book is gone, yet the others are there on your KDP Bookshelf/Dashboard, use the Contact Us option (bottom of this page, right side) to ask Support for help.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Lachlan Main

Posts: 3
Registered: 11/06/14
Re: Book disappeared from bookshelf
Posted: Nov 28, 2017 2:13 AM   in response to: Jilliene McKins... in response to: Jilliene McKins...
 
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Hello there, I have the same problem, for the last couple of days books have been randomly dropping off my author page, luckily I have links to the missing books but i@m concerned about loosing sales at this time of the year. I have contacted support, waiting for a reply.
DidierAubin87

Posts: 9
Registered: 11/29/17
Re: Book disappeared from bookshelf
Posted: Nov 28, 2017 11:17 PM   in response to: Jilliene McKins... in response to: Jilliene McKins...
 
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I think it'd better to contact directly to Customer Service and ask them for help
Lachlan Main

Posts: 3
Registered: 11/06/14
Re: Book disappeared from bookshelf
Posted: Dec 5, 2017 3:02 AM   in response to: Jilliene McKins... in response to: Jilliene McKins...
 
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Hi there I've just contacted support again about the books missing from my author page, there's six in total gone adrift, one ebook and five print versions. I don't know how this has happened, I haven't made any modifications to the books and they were literally there on day gone the next. I've bookmarked links to them from my twitter feed and they are still there but I am concerned about losing sales to any potential customer taking a casual look at my author page and not seeing the full list of my titles.

Has anyone else's missing titles reappeared yet?

Thanks

Lachlan.
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