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Permlink Replies: 8 - Pages: 1 - Last Post: Jan 14, 2018 1:41 PM Last Post By: susamma verghese Threads: [ Previous | Next ]
Art Saguinsin

Posts: 6
Registered: 08/02/13
Discreet Letter
Posted: Nov 28, 2017 12:39 AM
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Are we allowed to send discreet letter to the KDP Management when critical or relevant issues are long unresolved?
If yes, who is the addresee and exact mail address?
If no, who is the proper entity to resolve this issue?
Joseph M Erhardt

Posts: 4,746
Registered: 12/21/15
Re: Discreet Letter
Posted: Nov 28, 2017 4:54 AM   in response to: Art Saguinsin in response to: Art Saguinsin
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If you never did a Contact Us (lower right of this screen), that would be where I'd start.

If you HAVE done a Contact Us, and the issue hasn't been resolved, then:

1) If you ever got an e-mail response from then, I'd consider replying to that e-mail (even if you already replied to it before)
2) If you never got an e-mail response, then close to your only choice is to start another Contact Us and hope for an e-mail to which you can reply

Note: When you reply to the e-mail, re-explain everything that is necessary to explain, and do so politely. The e-mail will be read by support's next-level-up.

See also what others here say.
Diana Persaud

Posts: 2,704
Registered: 10/07/13
Re: Discreet Letter
Posted: Nov 28, 2017 5:43 AM   in response to: Art Saguinsin in response to: Art Saguinsin
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If this is about your royalty issues you posted on another thread, part of the problem is on your end. If you don't have a bank account, then that needs to be resolved.

You can click on the Contact Us and explain your issue, but again, you need to resolve the issue on YOUR end, namely, having a bank account to accept the checks.

As for the reduced amount, you need to verify whether or not that has been converted into your country's currency and if TAX(ES) have been taken out, which will reduce your royalty amount.

In the last few years, there have been new taxes being taken out from India earnings. Maybe Writerbn will see this and respond as to the percentages. I rarely sell in India, so this doesn't affect me.
writerbn

Posts: 5,649
Registered: 05/12/12
Re: Discreet Letter
Posted: Nov 28, 2017 11:45 AM   in response to: Diana Persaud in response to: Diana Persaud
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Diana Persaud wrote:
In the last few years, there have been new taxes being taken out from India earnings. Maybe Writerbn will see this and respond as to the percentages. I rarely sell in India, so this doesn't affect me.

Yup. On top of the pathetic Kay Yu rates, those earnings (and royalties from regular sales) are subject to ~10% Singapore tax and 18% Indian GST.
Duane Dingle

Posts: 129
Registered: 06/04/14
Re: Discreet Letter
Posted: Nov 30, 2017 6:55 AM   in response to: Art Saguinsin in response to: Art Saguinsin
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No, there is not a higher email. Each query you make to KDP Support goes to a different person there each time. DO NOT RESPOND TO THEIR EMAIL! The only way to deal with the problem is to send another query explaining all that you have done and all that has happened, and you can request that they move the question up to a manager. Your email must be very clear-very, very clear-as KDP support is somewhere on the African Continent where English is not their first language. They are great people if you are polite to them.
cdalebrittain

Posts: 11,575
Registered: 03/05/11
Re: Discreet Letter
Posted: Nov 30, 2017 7:00 AM   in response to: Duane Dingle in response to: Duane Dingle
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Duane, you're giving bad advice, I'm afraid.

One should always reply to an email from KDP, making sure to leave intact all the previous conversation. This will make the next person know what's been said so far and should get the issue escalated. If you start a new thread, you have to start from scratch, which means getting the boiler-plate unhelpful answer first.
Duane Dingle

Posts: 129
Registered: 06/04/14
Re: Discreet Letter
Posted: Dec 24, 2017 10:13 AM   in response to: cdalebrittain in response to: cdalebrittain
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Don't be afraid. It's all good. :)

I can only say what works for me. My first year of dealing with Support was as you suggest, but it took much too long and too many cycles for clarification on theirs and my side, and I began dreading having to send off a question, avoiding it as long as I could, and dreaded even more having to reply. But when I began sending new (fresh) emails in response to their replies and detailing in it their previous response/s, it seemed to be more effective, and after a few years and maybe a hundred questions to support, I can get replies back within an hour. I easily see my reply method's effectiveness when I send a query regarding AMS. It goes to KDP Support who then brings it to the attention of AMS, who then responds to KDP support, who then responds to me. It may be that it's easier for them to read just my new email, which includes the query's history documented in the body of it, rather than for them to have to climb the email thread's history -I don't know, but I do know that the way I now respond to their replies (creating a new email) works great for me. Initially I had a very bad impression of Support, but now with their level of replies, which I'm sure has to do with my method of responding, I love the heck out of them.
Notjohn

Posts: 23,770
Registered: 02/27/13
Re: Discreet Letter
Posted: Dec 24, 2017 12:16 PM   in response to: Diana Persaud in response to: Diana Persaud
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If you don't have a bank account, then that needs to be resolved.

Indeed it must be!

(Payoneer is a sort of substitute that some people use.)

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
susamma verghese

Posts: 66
Registered: 06/28/17
Re: Discreet Letter
Posted: Dec 24, 2017 1:36 PM   in response to: Art Saguinsin in response to: Art Saguinsin
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email kdp-support@amazon.com. Best wishes.
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