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Thread: Support completely unresponsive? Is this normal?


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Permlink Replies: 17 - Pages: 2 [ Previous | 1 2 ] - Last Post: Dec 6, 2017 4:57 AM Last Post By: writerbn Threads: [ Previous | Next ]
Autumn Wilderland

Posts: 6
Registered: 03/29/16
Re: Support completely unresponsive? Is this normal?
Posted: Dec 5, 2017 3:06 PM   in response to: writerbn in response to: writerbn
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That's very odd. I've never had a validated ePub file fail before, and I've uploaded plenty of them.

Out of curiosity, what format was your cover image (either the one uploaded separately, or an internal one, if you included it)? Did you have a lot of other images in the book?

Edit: Also, was it an ePub3 file?

Edited by: writerbn on Dec 5, 2017 2:29 PM


Well, here's the background. My book designer created a beautiful book for me, and output it as an ePub from InDesign. It failed immediately on upload kindle previewer. I wasn't surprised at all when I opened it in Dreamweaver and looked at the absolute mess of code that was generated. I spent 3 weeks cleaning up the entire HTML/CSS and removing the garbage that InDesign input. I also used ePub Check 4.0.2 and cleaned up the file until it was error-free and opened beautifully in kindle previewer. I also double-checked it with Sigil to see if there were any other changes it made. But the ePub (and the .mobi file generated from the kindle previewer) both failed.

The cover image was a simple .jpg. There are some images in the book, but not very many. But, it is a pretty complex non-fiction book of 330 pages.

Then I ran it through Jutoh, and that stripped out a TON of CSS that it it tagged as not allowed and the file looked awful. It made no sense to me as the CSS was fully compliant, but I reworked the CSS (took over a week of solid work), and voila! Both the ePub and .mobi file uploaded in KDP. And now it's back to looking beautiful. In the end, Jutoh is what helped me resolve this. At least now the code is squeaky clean. Never again will InDesign be any part of my eBooks! I'll do them myself now that I know it's just basic html/css. It's been a long journey with a lot of lessons learned... sigh.

Edited by: Autumn Wilderland on Dec 5, 2017 3:06 PM
Salamander Mall...

Posts: 858
Registered: 10/16/17
Re: Support completely unresponsive? Is this normal?
Posted: Dec 5, 2017 4:23 PM   in response to: Autumn Wilderland in response to: Autumn Wilderland
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Autumn Wilderland wrote:
That's very odd. I've never had a validated ePub file fail before, and I've uploaded plenty of them.

Out of curiosity, what format was your cover image (either the one uploaded separately, or an internal one, if you included it)? Did you have a lot of other images in the book?

Edit: Also, was it an ePub3 file?

Edited by: writerbn on Dec 5, 2017 2:29 PM

Well, here's the background. My book designer created a beautiful book for me, and output it as an ePub from InDesign. It failed immediately on upload kindle previewer. I wasn't surprised at all when I opened it in Dreamweaver and looked at the absolute mess of code that was generated. I spent 3 weeks cleaning up the entire HTML/CSS and removing the garbage that InDesign input. I also used ePub Check 4.0.2 and cleaned up the file until it was error-free and opened beautifully in kindle previewer. I also double-checked it with Sigil to see if there were any other changes it made. But the ePub (and the .mobi file generated from the kindle previewer) both failed.

The cover image was a simple .jpg. There are some images in the book, but not very many. But, it is a pretty complex non-fiction book of 330 pages.

Then I ran it through Jutoh, and that stripped out a TON of CSS that it it tagged as not allowed and the file looked awful. It made no sense to me as the CSS was fully compliant, but I reworked the CSS (took over a week of solid work), and voila! Both the ePub and .mobi file uploaded in KDP. And now it's back to looking beautiful. In the end, Jutoh is what helped me resolve this. At least now the code is squeaky clean. Never again will InDesign be any part of my eBooks! I'll do them myself now that I know it's just basic html/css. It's been a long journey with a lot of lessons learned... sigh.

Edited by: Autumn Wilderland on Dec 5, 2017 3:06 PM


That's why many people learn to use Word/Styles, upload a doc, get it converted, and move on to the next project. Regarding InDesign, posters in the Formatting Forum often cite its deficiencies when creating e-books. I'm surprised your professional didn't know better.
writerbn

Posts: 5,645
Registered: 05/12/12
Re: Support completely unresponsive? Is this normal?
Posted: Dec 6, 2017 4:57 AM   in response to: Autumn Wilderland in response to: Autumn Wilderland
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Autumn Wilderland wrote:
Never again will InDesign be any part of my eBooks!
InDesign is almost guaranteed to produce garbage for an ePub. I love InDesign for print publication, but it's not an e-book formatting tool, no matter how much Adobe tries to make it one.

I'll do them myself now that I know it's just basic html/css.
That really is the best approach. I use Sigil, but I've heard good things about Jutoh.
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