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Thread: Is it fair for Amazon to delete reviews for this reason?


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Permlink Replies: 6 - Pages: 1 - Last Post: Dec 19, 2017 10:23 AM Last Post By: cdalebrittain
Herb Neu

Posts: 15
Registered: 12/23/15
Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 6, 2017 7:33 AM
 
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As of today I have 141 reviews of my book, "Similar Transactions". Yesterday I had 142. Amazon has apparently rejected a new review and also removed a previous review by someone connected, thru an Amazon account, to the new reviewer but not connected to me. I don't know who this was or which older review has also been deleted, but I can surmise this is the case because Amazon has done it at least two other times. (I hope I'm communicating clearly here. It's a bit challenging to describe.) Previously, someone I did know read my book and wanted to leave a review. Months later, his wife also read the book, but when she also left a review, Amazon deleted both. Unfair!! I'm not connected to them on Amazon. Just because I am acquainted with a person who read my book and had a positive response does not mean I am soliciting false reviews! Come on! With over 140 reviews and an average rating of 4.5, I'm not bribing reviewers. The second time it happened, a women with whom I am acquainted also read and reviewed the book. Later her adult son, who is 27, lives in another city and WAS NO LONGER connected on Amazon, via accounts, to his mother, she tells me, read and reviewed the book. I had nothing to do with it. They are independent, literate adults! But both of those reviews, DELETED! And now the latest. This time I have no idea who the reviewers are or which previous review is now gone. But I bet it was a favorable one, sigh. Amazon, if you are going to scrutinize this closely and punish me for crimes I have not committed, why not delete the handful of really whacky troll reviews I've gotten that offer nothing but random vitriol unrelated to the actual content of the book. Grrrr....

Okay, I feel slightly better. Slightly...
Salamander Mall...

Posts: 857
Registered: 10/16/17
Re: Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 6, 2017 7:46 AM   in response to: Herb Neu in response to: Herb Neu
 
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Herb Neu wrote:
As of today I have 141 reviews of my book, "Similar Transactions". Yesterday I had 142. Amazon has apparently rejected a new review and also removed a previous review by someone connected, thru an Amazon account, to the new reviewer but not connected to me. I don't know who this was or which older review has also been deleted, but I can surmise this is the case because Amazon has done it at least two other times. (I hope I'm communicating clearly here. It's a bit challenging to describe.) Previously, someone I did know read my book and wanted to leave a review. Months later, his wife also read the book, but when she also left a review, Amazon deleted both. Unfair!! I'm not connected to them on Amazon. Just because I am acquainted with a person who read my book and had a positive response does not mean I am soliciting false reviews! Come on! With over 140 reviews and an average rating of 4.5, I'm not bribing reviewers. The second time it happened, a women with whom I am acquainted also read and reviewed the book. Later her adult son, who is 27, lives in another city and WAS NO LONGER connected on Amazon, via accounts, to his mother, she tells me, read and reviewed the book. I had nothing to do with it. They are independent, literate adults! But both of those reviews, DELETED! And now the latest. This time I have no idea who the reviewers are or which previous review is now gone. But I bet it was a favorable one, sigh. Amazon, if you are going to scrutinize this closely and punish me for crimes I have not committed, why not delete the handful of really whacky troll reviews I've gotten that offer nothing but random vitriol unrelated to the actual content of the book. Grrrr....

Okay, I feel slightly better. Slightly...


Biased reviews have no place on Amazon. I like true crime books, but I'd probably give this one a pass simply because all the reviews sound all so adulatorily similar. Review stuffing doesn't always work. But you shouldn't worry too much about one review -- what Amazon takes away Amazon often returns, unjustified or not.
Herb Neu

Posts: 15
Registered: 12/23/15
Re: Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 6, 2017 8:09 AM   in response to: Salamander Mall... in response to: Salamander Mall...
 
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Thanks for the feedback, but your words are so hurtful. My 400-page book was the result of seven years of research and writing. It was professionally edited. It's a great book! It won the 2016 IAN Award for true crime. And there ARE negative reviews, but the positive ones are genuine and not "stuffed"! I earned those 4.5 ratings and am alarmed you would not read my book because too many people liked it. Crazy!
Ralph E Vaughan

Posts: 3,447
Registered: 12/01/12
Re: Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 6, 2017 9:10 AM   in response to: Herb Neu in response to: Herb Neu
 
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Herb Neu wrote:
Thanks for the feedback, but your words are so hurtful. My 400-page book was the result of seven years of research and writing. It was professionally edited. It's a great book! It won the 2016 IAN Award for true crime. And there ARE negative reviews, but the positive ones are genuine and not "stuffed"! I earned those 4.5 ratings and am alarmed you would not read my book because too many people liked it. Crazy!

I don't think the Salamander intended to be hurtful. He/She brings up a common problem with reviews on Amazon. The reviews are not really reviews, but customer comments and can be posted by anyone in multiple guises. Steps have been taken and the bots search constantly for connections, but the truth is that the Amazon review section has a very bad reputation. I rarely read reviews when I'm looking for books, but when I do I skip the 5-star reviews entirely.

As the Salamander wrote, what Amazon taketh away Amazon often giveth back after human review. With 140 reviews, it doesn't seem worthwhile pining away over one. I can't imagine even the most review-obsessed customer slogging through more than a handful. Good luck with your book.
Emily Veinglory

Posts: 3,572
Registered: 04/25/13
Re: Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 6, 2017 10:26 AM   in response to: Herb Neu in response to: Herb Neu
 
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Then you have a problem, if they look fake to us they will trigger the automatic filters too. This can happen just because a true crime pages shares or recommends the book, but we can't do much about it. Only the reviewers themselves can.
Herb Neu

Posts: 15
Registered: 12/23/15
Re: Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 19, 2017 8:05 AM   in response to: Herb Neu in response to: Herb Neu
 
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It has happened again. Instead of a new review being added, the number decreased by one. So I figure someone went to leave a review (again, I have no idea who this might have been or what their review might have said, only that the total number has decreased by one) but because they are connected to someone else who also left a review in the past, both reviews are deleted. What I'm saying is that if anyone out there in the universe reads and reviews my book (not anyone that I know) and then tells a family member (connected thru Amazon) about the book, it will delete both reviews if the second person also decides to write a review. Unfair!! These aren't people I know, but my book is being penalized. If I am correct about what I think is going on, I've lost maybe eight reviews this way. Ugh!!!

Edited by: Herb Neu on Dec 19, 2017 8:13 AM
cdalebrittain

Posts: 11,567
Registered: 03/05/11
Re: Is it fair for Amazon to delete reviews for this reason?
Posted: Dec 19, 2017 10:23 AM   in response to: Herb Neu in response to: Herb Neu
 
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You have no way of knowing that people being connected to other reviewers means both reviews will be deleted. This seems rather far-fetched.

As already noted, with that many reviews it's not worth worrying about. Reviews are taken down for many reasons. Sometimes someone just decides to remove themselves from all social media to try (desperately) to be "off the grid." Look at posters who come back to the forums to delete old posts of theirs.

I too can tell you exactly how many reviews my books have, but I realize that kind of obsession is a sign of weakness. Focus instead on writing your next book. With that many good reviews (and let's assume they are all genuine), you must have a couple thousand readers eagerly waiting for your next one.
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