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Mary J Ballew

Posts: 6
Registered: 02/15/15
KDP reports issues?
Posted: Dec 7, 2017 10:02 PM
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Hello

I was wondering if anyone else is getting this message at the top of their reports page?

"KDP reports are experiencing issues and your sales or royalties may be delayed"

thanks

howardofwarwick

Posts: 39
Registered: 08/01/11
Re: KDP reports issues?
Posted: Dec 7, 2017 11:18 PM   in response to: Mary J Ballew in response to: Mary J Ballew
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I am. And I am still waiting for an answer on why payment and royalties report don't match for previous months. Some connection?

Howard
gwythyr

Posts: 511
Registered: 12/06/11
Re: KDP reports issues?
Posted: Dec 7, 2017 11:59 PM   in response to: Mary J Ballew in response to: Mary J Ballew
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My reports page shows the same message.... 'issues'.
:(
Mr Geoff Tarrant

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Registered: 03/19/13
Re: KDP reports issues?
Posted: Dec 8, 2017 2:30 AM   in response to: Mary J Ballew in response to: Mary J Ballew
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And likewise. Does anyone know if Amazon are working on this issue?
Donna St Felix

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Registered: 09/18/13
Re: KDP reports issues?
Posted: Dec 8, 2017 2:32 AM   in response to: Mr Geoff Tarrant in response to: Mr Geoff Tarrant
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Mr Geoff Tarrant wrote:
And likewise. Does anyone know if Amazon are working on this issue?

Yes, of course they are. They may be working on upgrades.
we fowler

Posts: 1
Registered: 06/29/17
Re: KDP reports issues?
Posted: Dec 8, 2017 4:23 AM   in response to: howardofwarwick in response to: howardofwarwick
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And there are ISSUES! I'm showing free books DLed and I have no free books listed. My sales seemed to have literally crashed, and nothing has been reported on pages read since october. This has been going on for a while. WTF is amazon doing about it?
david

Posts: 52
Registered: 06/22/13
Re: KDP reports issues?
Posted: Dec 8, 2017 4:24 AM   in response to: we fowler in response to: we fowler
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Completely agree with the above comment. Amazon have got a lot of overdue work to do.

Edited by: david on Dec 8, 2017 4:24 AM
writerbn

Posts: 5,607
Registered: 05/12/12
Re: KDP reports issues?
Posted: Dec 8, 2017 4:51 AM   in response to: david in response to: david
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'Cause I got issues
But you got 'em too
So give 'em all to me
And I'll give mine to you

(Julia Michaels)
Missy Sheldrake

Posts: 4
Registered: 11/27/15
Re: KDP reports issues?
Posted: Dec 8, 2017 5:03 AM   in response to: writerbn in response to: writerbn
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I wonder if it consequently has to do with rank, too... because my ranks for all the books in my series have plummeted along with my sales in the past week, and I had been having a steady upward climb since September, and just released the final book in my 5 book series a couple of weeks ago. It's discouraging.
david

Posts: 52
Registered: 06/22/13
Re: KDP reports issues?
Posted: Dec 8, 2017 7:29 AM   in response to: Missy Sheldrake in response to: Missy Sheldrake
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A lot of people seem to be experiencing the same problems.
dragonscholar

Posts: 2
Registered: 11/25/10
Re: KDP reports issues?
Posted: Dec 8, 2017 8:38 AM   in response to: david in response to: david
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Same here. it came a few days after what looked like sales going to zero on all my books. Which could have happened, but it was an immediate decline.

Anyone seen any more messages? My guess would be a few updates for the holiday went bad (been there myself, you have to make sure everything works for the holiday).
Donna St Felix

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Registered: 09/18/13
Re: KDP reports issues?
Posted: Dec 8, 2017 9:02 AM   in response to: david in response to: david
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david wrote:
A lot of people seem to be experiencing the same problems.

I am showing only two ebook sales and at 700 pages read for Dec.
Meanwhile, my paperbacks at CreateSpace are doing really good (for me).
I've also noticed that figures on the AMS report seem to be frozen for the last few days or so.
david

Posts: 52
Registered: 06/22/13
Re: KDP reports issues?
Posted: Dec 8, 2017 9:21 AM   in response to: Donna St Felix in response to: Donna St Felix
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In the past fortnight I released two new books. Since I first started publishing with Amazon back in 2012, this has ALWAYS been a guaranteed way of boosting sales. Now? Nothing. No difference whatsoever. Perhaps I'm an isolated case - though judging from what I read on these forums, I doubt that - but something has gone badly wrong in the past 6-7 months and it is high time Amazon took action. Hopefully that is what is happening now.
dragonscholar

Posts: 2
Registered: 11/25/10
Re: KDP reports issues?
Posted: Dec 8, 2017 9:57 AM   in response to: david in response to: david
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In a (sort of defense) of this, as noted earlier, I'd guess this is the case of patches and upgrades for the holiday going wrong. A lot of companies do "pre-Holiday" work to get ready for the usual rush, ensuring everything is stable, locking things down. Sadly, they don't always go as planned, and this smells like one to me - been through these a few times myself.

My only concern is I don't see any statements from Amazon - they could really communicate about this better.
Graciela Sholan...

Posts: 5
Registered: 10/16/12
Re: KDP reports issues?
Posted: Dec 8, 2017 11:45 AM   in response to: Mary J Ballew in response to: Mary J Ballew
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Yesterday I sent this message to customer support:

Currently on the Kindle Direct Publishing Reports page, there's the following message:

"KDP reports are experiencing issues and your sales or royalties may be delayed."

What is the issue, and when will it be resolved?

Today I received this response:

I'm sorry, I'm unable to comment on the alert message which we're showing in the reports page as we don't have any insight on that and so, I've reached out to our Reports specialist team to investigate this issue. We'll need a little time to look into this.

We'll contact you with more information within 48 hours.

Thanks for your patience.

And so I wait ...
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