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J.T. Marsh

Posts: 4
Registered: 05/23/16
Re: KDP reports are experiencing issues
Posted: Dec 12, 2017 8:08 PM   in response to: Jeremy Myers in response to: Jeremy Myers
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My bookscan sales figures show zero sales even though my reports show a few. Also, sometimes my book's ranking will improve on Author Central without any sales in the dashboard. I believe I have sales missing, perhaps many.
shashank

Posts: 2
Registered: 12/04/17
Re: KDP reports are experiencing issues
Posted: Dec 12, 2017 10:18 PM   in response to: webfix3 in response to: webfix3
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how much day will it take to resolve issue
shashank

Posts: 2
Registered: 12/04/17
Re: KDP reports are experiencing issues
Posted: Dec 12, 2017 10:50 PM   in response to: webfix3 in response to: webfix3
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YES WHEN THIS PROBLEM WILL BE SOLVED?
Thomas Schwab

Posts: 2
Registered: 09/16/13
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 3:27 AM   in response to: webfix3 in response to: webfix3
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Message still visible.
Donna St Felix

Posts: 6,120
Registered: 09/18/13
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 3:45 AM   in response to: shashank in response to: shashank
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shashank wrote:
YES WHEN THIS PROBLEM WILL BE SOLVED?

The antenna to my psychic abilities isn't hooked up.
Andrea Muñoz Ma...

Posts: 1
Registered: 11/01/17
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 5:19 AM   in response to: webfix3 in response to: webfix3
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I have the same issue since 4th December, and nothing changed yet :(
Julie Metros

Posts: 4
Registered: 08/23/17
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 9:37 AM   in response to: scooter4347 in response to: scooter4347
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Just curious, what type of book do you have where you are selling 10-12 books per day?
D.Ghedini

Posts: 2
Registered: 10/30/17
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 9:57 AM   in response to: webfix3 in response to: webfix3
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I've had this error message for about 4 days now! What is going on?

Also, on Createspace my royalty was $28 for 6 weeks and then inexplicably started showing $23-- and no deposit was made into my bank account.

I'm trusting these guys less and less
edmund batara

Posts: 15
Registered: 09/04/17
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 9:59 AM   in response to: webfix3 in response to: webfix3
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At least, they replied that the actual sales figures are in their mainframe (according to one post). That's good enough for me.

Though if the issue is reflecting the results from the mainframe to the authors, I don't think that's a difficult job.

My two cents is they're trying to observe patterns which indicate violations of KDP rules BEFORE the results are sent to the author's dashboard. And these patterns can only be observed though a period of time. If I am right, then good for us. Let's leave them to do their jobs.

Edited by: edmund batara on Dec 13, 2017 10:02 AM

Edited by: edmund batara on Dec 13, 2017 10:06 AM
Julie Metros

Posts: 4
Registered: 08/23/17
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 10:14 AM   in response to: webfix3 in response to: webfix3
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Just on a whim, I did search for my book Secrets By The Knoll. http://bestbookresources.com/secrets-by-the-knoll-julie-metros.pdf

This website is offering pirate pdf copies of 1000's of books.

The following is from their website:

Digital Millennium Copyright Act Policy
We respect the intellectual property rights of others just as we expect others to respect our rights. Pursuant to Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c), a copyright owner or their agent may submit a takedown notice to us via our DMCA Agent listed below. As an internet service provider, we are entitled to claim immunity from said infringement claims pursuant to the “safe harbor” provisions of the DMCA. To submit a good faith infringement claim to us, you must submit notice to us that sets forth the following information:

Notice of Infringement – Claim
1. A physical or electronic signature of the copyright owner (or someone authorized to act on behalf of the owner);
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the infringing material to be removed, and information reasonably sufficient to permit the service provider to locate the material. Please submit the URL of the page in question to assist us in identifying the allegedly offending work;
4. Information reasonably sufficient to permit the service provider to contact the complaining party including your name, physical address, email address, phone number and fax number;
5. A statement that the complaining party has a good faith belief that the use of the material is unauthorized by the copyright agent; and
6. A statement that the information in the notification is accurate, and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.

Title 17 USC §512(f) provides civil damage penalties, including costs and attorney fees, against any person who knowingly and materially misrepresents certain information in a notification of infringement under 17 USC §512(c)(3).
scooter4347

Posts: 18
Registered: 04/29/12
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 10:15 AM   in response to: Julie Metros in response to: Julie Metros
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I have written a trio of Alternate History Novels, titled "OPERATION HERKULES", "THE KNIGHT'S GAMBIT" and "THE GATES OF VICTORY". They have been well received and IMHO they have very good review ratings in the 4.5 out of 5 possible stars. I am really glad this glitch in reporting did not occur during my rollout of 'VICTORY' as the first few weeks of sales are of intense interest! I sympathize with other authors who have reported this problem has hit them during roll-out.
Donna St Felix

Posts: 6,120
Registered: 09/18/13
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 10:22 AM   in response to: Julie Metros in response to: Julie Metros
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Julie Metros wrote:
Just on a whim, I did search for my book Secrets By The Knoll. http://bestbookresources.com/secrets-by-the-knoll-julie-metros.pdf

This website is offering pirate pdf copies of 1000's of books.


Did you try to order anything?
Of course, they want your credit card number ...... DING!
Antony Chow

Posts: 9
Registered: 10/29/12
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 10:44 AM   in response to: D.Ghedini in response to: D.Ghedini
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If you see a decrease in royalties, it may be due to a return of your book sold for a refund. Consumers can be fickle and return books for any reason.
Julie Metros

Posts: 4
Registered: 08/23/17
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 10:52 AM   in response to: Donna St Felix in response to: Donna St Felix
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I wasn't able to download at work because it was block as "pirating". Not sure if I would have the same issues at home but I send an email requesting they remove my book immediately (which by law they have to do.)
webfix3

Posts: 434
Registered: 04/25/12
Re: KDP reports are experiencing issues
Posted: Dec 13, 2017 11:16 AM   in response to: webfix3 in response to: webfix3
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When is this fault going to be sorted out?????
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