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webfix3

Posts: 434
Registered: 04/25/12
KDP reports are experiencing issues
Posted: Dec 8, 2017 5:45 PM
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Have any of you received this message when you have logged in to check your sales: KDP reports are experiencing issues and your sales or royalties may be delayed.
cdalebrittain

Posts: 11,591
Registered: 03/05/11
Re: KDP reports are experiencing issues
Posted: Dec 8, 2017 5:50 PM   in response to: webfix3 in response to: webfix3
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Yes. A lot of people have noted it. This means we can all imagine that dozens, nay hundreds! of people are buying our books and their purchases will appear on the graph Very Soon.
webfix3

Posts: 434
Registered: 04/25/12
Re: KDP reports are experiencing issues
Posted: Dec 8, 2017 6:42 PM   in response to: cdalebrittain in response to: cdalebrittain
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Ooooh, wouldn't that be lovely if that were REALLY the case?

Edited by: webfix3 on Dec 8, 2017 6:42 PM
luanne turnage

Posts: 5
Registered: 08/29/16
Re: KDP reports are experiencing issues
Posted: Dec 8, 2017 6:56 PM   in response to: webfix3 in response to: webfix3
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I've been staring at an issues banner and flat sales too, but moving way up in ranking and ad campaigns show money... Just saying: You are the best. Even if I might not actually be making sales and that's a glitch too...Thanks for the laugh. It helped me build better patience with the report issues. have a great weekend.
leemanns

Posts: 3
Registered: 12/27/10
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 6:33 AM   in response to: webfix3 in response to: webfix3
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Someone please tell me this is just a reporting issue and not a sales and royalty issue.

I can live with not knowing my sales figures for a while as long as my actual sales and royalties are not impacted.
jazzywine

Posts: 17
Registered: 02/22/12
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 7:29 AM   in response to: leemanns in response to: leemanns
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I wonder when it corrects, if they will show in the date they occurred. Just so happens doing some promo for new release and unable to understand the effectiveness
leemanns

Posts: 3
Registered: 12/27/10
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 7:58 AM   in response to: webfix3 in response to: webfix3
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I suspect they are making progress. My sales ranking has improved significantly in the last few hours.
profdl

Posts: 66
Registered: 07/07/11
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 9:53 AM   in response to: webfix3 in response to: webfix3
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Third day in a row with the same message and no resolution. What's going on? A mere glitch should not take this long to resolve.
gwythyr

Posts: 515
Registered: 12/06/11
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 12:21 PM   in response to: leemanns in response to: leemanns
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I try to stay positive - these things happen quite regularly around here.
jm14

Posts: 2,651
Registered: 10/06/11
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 1:25 PM   in response to: leemanns in response to: leemanns
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Someone please tell me this is just a reporting issue and not a sales and royalty issue.

This is just a reporting issue and not a sales and royalty issue.
Mohamed Ramzy I...

Posts: 1
Registered: 11/04/16
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 11:48 PM   in response to: webfix3 in response to: webfix3
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I send message to amazon about that and they replay by this message

Hello,

We are reaching out to you because we detected reading or borrow activity for your books originating from illegitimate accounts attempting to manipulate the Kindle programs. These accounts might be related to a third-party marketing service. You will receive royalties associated with legitimate or paid sales; however, we will not pay for reading activity related to illegitimate accounts.

We fully support the efforts of our publishers to promote their books. However, please be aware you are also responsible for ensuring that the strategies used to promote your books comply with our Terms and Conditions. We encourage you to thoroughly review any marketing services employed for promotional purposes.

We take activities that jeopardize the experience of our readers and other authors seriously. Please know any additional violation of our Terms and Conditions – including violation caused by any marketing services you, or others on your behalf, may have used – could result in account level actions, up to and including termination of your KDP account.

Please email us at content-review@amazon.com if you have any questions.

Regards,
Amazon KDP

http://kdp.amazon.com
Donna St Felix

Posts: 6,128
Registered: 09/18/13
Re: KDP reports are experiencing issues
Posted: Dec 9, 2017 11:56 PM   in response to: Mohamed Ramzy I... in response to: Mohamed Ramzy I...
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Mohamed Ramzy Ibrahim wrote:
I send message to amazon about that and they replay by this message

We are reaching out to you because we detected reading or borrow activity for your books originating from illegitimate accounts attempting to manipulate the Kindle programs. These accounts might be related to a third-party marketing service. You will receive royalties associated with legitimate or paid sales; however, we will not pay for reading activity related to illegitimate accounts.

We fully support the efforts of our publishers to promote their books. However, please be aware you are also responsible for ensuring that the strategies used to promote your books comply with our Terms and Conditions. We encourage you to thoroughly review any marketing services employed for promotional purposes.

We take activities that jeopardize the experience of our readers and other authors seriously. Please know any additional violation of our Terms and Conditions – including violation caused by any marketing services you, or others on your behalf, may have used – could result in account level actions, up to and including termination of your KDP account.

I wonder if they meant that for your account or if they are checking all accounts for this problem.

Syed Zubair Ahmed

Posts: 1
Registered: 12/05/17
Re: KDP reports are experiencing issues
Posted: Dec 10, 2017 1:31 AM   in response to: webfix3 in response to: webfix3
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Hi, I'v been observing and experiencing the same message, and hope the system problem must be fixed soon.
John Ryan

Posts: 1
Registered: 06/08/16
Re: KDP reports are experiencing issues
Posted: Dec 10, 2017 5:54 AM   in response to: cdalebrittain in response to: cdalebrittain
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Little did we know that we all became best sellers over the last couple of weeks. So nice.
Kelly

Posts: 1
Registered: 08/04/14
Re: KDP reports are experiencing issues
Posted: Dec 10, 2017 11:49 AM   in response to: cdalebrittain in response to: cdalebrittain
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My fantasy exactly.
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