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Permlink Replies: 10 - Pages: 1 - Last Post: Dec 13, 2017 12:00 PM Last Post By: Diana Persaud Threads: [ Previous | Next ]
vinayak bipolar

Posts: 10
Registered: 11/03/17
Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 10, 2017 2:00 PM
 
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Hello All,

I received following alert from Amazon.

...................

We are reaching out to you because we detected reading or borrow activity for your books originating from illegitimate accounts attempting to manipulate the Kindle programs. These accounts might be related to a third-party marketing service. You will receive royalties associated with legitimate or paid sales; however, we will not pay for reading activity related to illegitimate accounts.

We fully support the efforts of our publishers to promote their books. However, please be aware you are also responsible for ensuring that the strategies used to promote your books comply with our Terms and Conditions. We encourage you to thoroughly review any marketing services employed for promotional purposes.


I am taking all the necessary steps to avoid being taken down but does anyone have more info on why did I receive such an email?

Regards,
Vinayak
Donna St Felix

Posts: 6,054
Registered: 09/18/13
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 10, 2017 5:58 PM   in response to: vinayak bipolar in response to: vinayak bipolar
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vinayak bipolar wrote:
I received following alert from Amazon.

...................

We are reaching out to you because we detected reading or borrow activity for your books originating from illegitimate accounts attempting to manipulate the Kindle programs. These accounts might be related to a third-party marketing service. You will receive royalties associated with legitimate or paid sales; however, we will not pay for reading activity related to illegitimate accounts.

We fully support the efforts of our publishers to promote their books. However, please be aware you are also responsible for ensuring that the strategies used to promote your books comply with our Terms and Conditions. We encourage you to thoroughly review any marketing services employed for promotional purposes.


I am taking all the necessary steps to avoid being taken down but does anyone have more info on why did I receive such an email?


The key is their last sentence.
Bhawna Faujdar

Posts: 5
Registered: 07/20/17
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 12, 2017 6:26 AM   in response to: vinayak bipolar in response to: vinayak bipolar
 
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Hi,

Were you using any marketing services to promote your book in november? Have your November kenp reads been taken down to 0 or almost nil?
Salamander Mall...

Posts: 814
Registered: 10/16/17
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 12, 2017 7:44 AM   in response to: vinayak bipolar in response to: vinayak bipolar
 
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vinayak bipolar wrote:
Hello All,

I received following alert from Amazon.

...................

We are reaching out to you because we detected reading or borrow activity for your books originating from illegitimate accounts attempting to manipulate the Kindle programs. These accounts might be related to a third-party marketing service. You will receive royalties associated with legitimate or paid sales; however, we will not pay for reading activity related to illegitimate accounts.

We fully support the efforts of our publishers to promote their books. However, please be aware you are also responsible for ensuring that the strategies used to promote your books comply with our Terms and Conditions. We encourage you to thoroughly review any marketing services employed for promotional purposes.


I am taking all the necessary steps to avoid being taken down but does anyone have more info on why did I receive such an email?

Regards,
Vinayak


Why did you receive such an e-mail? Really? Try reading the first line of the e-mail. How much plainer do you want them to put it? It's one thing to deny accusations, quite another to play dumb. When my kids and grandkids deny doing anything wrong, they probably didn't do anything wrong; when they hem and haw and play dumb -- yeah, guilty as sin. You can play that game if you want, but since you've been placed on notice your best strategy is to stop doing what you don't know you've been doing.
vinayak bipolar

Posts: 10
Registered: 11/03/17
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 7:37 AM   in response to: Bhawna Faujdar in response to: Bhawna Faujdar
 
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Thank you for the reply. No, all my KENP reads are intact.
vinayak bipolar

Posts: 10
Registered: 11/03/17
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 7:43 AM   in response to: Salamander Mall... in response to: Salamander Mall...
 
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Wow! thank you, my parent, what an amazing response.

I absolutely understand what they mean - the reason behind posting here is for the intelligent folks to leave more insight into what leads to illegitimate reading. I have used hundreds of ways to promote the book, both paid and unpaid. It is difficult to differentiate between which method of promotion caused these reads.

But, anyway, thanks for spending time on reading this post and writing something in response.
writerbn

Posts: 5,623
Registered: 05/12/12
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 7:58 AM   in response to: vinayak bipolar in response to: vinayak bipolar
 
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vinayak bipolar wrote:
It is difficult to differentiate between which method of promotion caused these reads.
If you bought "cheap" promotion services on Fiverr that promised you tons of pages read, it's almost a guarantee that they're shady outfits, except for BKnights.

Stick to well-established promotion services, like Bookbub, ENT, FKBT, Fussy Librarian, etc. Search the forums for others.
vinayak bipolar

Posts: 10
Registered: 11/03/17
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 8:03 AM   in response to: writerbn in response to: writerbn
 
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Thanks a lot! It's informative friend.
I noted
Ralph E Vaughan

Posts: 3,425
Registered: 12/01/12
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 8:21 AM   in response to: vinayak bipolar in response to: vinayak bipolar
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vinayak bipolar wrote:
Wow! thank you, my parent, what an amazing response.

I absolutely understand what they mean - the reason behind posting here is for the intelligent folks to leave more insight into what leads to illegitimate reading. I have used hundreds of ways to promote the book, both paid and unpaid. It is difficult to differentiate between which method of promotion caused these reads.

But, anyway, thanks for spending time on reading this post and writing something in response.


Well, Vinayak, to be fair, what you asked the forum was why you received the e-mail. As the Salamander pointed out, the reason for the e-mail was plainly stated -- KDP detected patterns of deception. Only you know what you've been doing, what third-party services you've engaged to promote your book. If KDP had had clear and undeniable proof that you had deliberately tried to game the system, they would have sent you a very different e-mail, notifying you that your account is deleted, your royalties are forfeited, and that you are banned from KDP for life.

What you need to do is treat this warning (and, believe me, it is a warning) as an opportunity to set your house in order. Amazon is not going to tell you which promotion(s) got you in trouble. As publisher, you are responsible not only for your own actions but for everyone you hire. It's up to you to vet services being offered. That responsibility is incumbent on everyone using KDP. If you cannot accept that responsibility, your best choice would be to depart under your own power, rather than suffer the ignominy of getting booted out the door -- KDP gave you a second chance; a third is not likely.

No one can tell you which services are ligit and which are not. However, if a promoter contacts you, the odds are, it's a scam. Also, if the promises or guarantees made sound too good to be true, they probably are.
vinayak bipolar

Posts: 10
Registered: 11/03/17
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 9:01 AM   in response to: Ralph E Vaughan in response to: Ralph E Vaughan
 
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Yes. I am taking it very seriously. That's why clarifying here once with you folks. It has taken many years to write 1 book.. I cannot risk it...

Thank you for the response...
Diana Persaud

Posts: 2,696
Registered: 10/07/13
Re: Notification from Amazon - illegitimate accounts/manipulate read
Posted: Dec 13, 2017 12:00 PM   in response to: writerbn in response to: writerbn
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writerbn wrote:
vinayak bipolar wrote:
It is difficult to differentiate between which method of promotion caused these reads.
If you bought "cheap" promotion services on Fiverr that promised you tons of pages read, it's almost a guarantee that they're shady outfits, except for BKnights.

Stick to well-established promotion services, like Bookbub, ENT, FKBT, Fussy Librarian, etc. Search the forums for others.

It's also possible that the OP is innocent and a bot targeted his books. A friend of mine was recently rank stripped and the only service she was using was AMS ads. This was a book that was wide and permafree. Once KDP did their investigation, the rank was returned. Some major authors had their books rank stripped after getting Bookbub promos on $0.99 wide books. Eventually rank was restored but it does affect visibility and cost the author lost sales.

The only way to prevent a bot from targeting your books is to not publish any digital copies. At least they aren't banning people lightly.

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