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Thread: Sales not showing on dashboard


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Permlink Replies: 4 - Pages: 1 - Last Post: Dec 31, 2017 2:43 AM Last Post By: Alan Read Threads: [ Previous | Next ]
Alan Read

Posts: 8
Registered: 10/27/16
Sales not showing on dashboard
Posted: Dec 30, 2017 3:40 AM
 
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Has anybody had the same problem as me?
Back in November a friend told me they had bought a paperback version of my book.
As I had not sold a paperback version for some time I eagerly checked my sales and ranking only to be disappointed by no change in either.
It was only when my friend complemented me on the work that I asked what he had bought.
I was sent a photo of the paperback version of the book with the Amazon delivery details.
Naturally, I e-mailed Amazon to ask what had happened and they responded quickly by saying they would have an answer in 2 weeks.
Two weeks later I got a mail saying they still did not have an answer and would contact me when they did.
Ten days later I still have no reply.
As a fledgling author it is difficult enough to get noticed but to find actual sales are not registering, be it only once or maybe more, is very disappointing.
I would be very interested to know if this has happened to anybody else.
Donna St Felix

Posts: 6,046
Registered: 09/18/13
Re: Sales not showing on dashboard
Posted: Dec 30, 2017 4:21 AM   in response to: Alan Read in response to: Alan Read
 
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Alan Read wrote:
Has anybody had the same problem as me?
Back in November a friend told me they had bought a paperback version of my book.
As I had not sold a paperback version for some time I eagerly checked my sales and ranking only to be disappointed by no change in either.
It was only when my friend complemented me on the work that I asked what he had bought.
I was sent a photo of the paperback version of the book with the Amazon delivery details.
Naturally, I e-mailed Amazon to ask what had happened and they responded quickly by saying they would have an answer in 2 weeks.
Two weeks later I got a mail saying they still did not have an answer and would contact me when they did.
Ten days later I still have no reply.
As a fledgling author it is difficult enough to get noticed but to find actual sales are not registering, be it only once or maybe more, is very disappointing.
I would be very interested to know if this has happened to anybody else.

Did you publish the paperback at CreateSpace? Check your bookshelf there.
Alan Read

Posts: 8
Registered: 10/27/16
Re: Sales not showing on dashboard
Posted: Dec 30, 2017 4:59 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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Yes, but I swapped over to Amazon as they kept suggesting, I have checked my Create space account many times and nothing is registered.
I have now received a mail from Amazon saying no sales are registered and nothing is wrong.
I have e-mailed them a photo of the book (delivered on 29 November) together with all their delivery codes etc.
Clearly, something is not correct.
cdalebrittain

Posts: 11,523
Registered: 03/05/11
Re: Sales not showing on dashboard
Posted: Dec 30, 2017 7:46 AM   in response to: Alan Read in response to: Alan Read
 
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Something similar came up a year or two ago. If I recall correctly, what had happened is that someone had ordered the book and had it shipped, and the author got her royalty. But then the buyer returned the book for whatever reason. Then someone else ordered and was shipped the copy that had been returned. Rather than deducting from the author's royalties for a return, as happens with ebooks, Amazon just didn't give a second set of royalties for the same book's second sale.

I don't know if this is the case here, but it's a possibility.
Alan Read

Posts: 8
Registered: 10/27/16
Re: Sales not showing on dashboard
Posted: Dec 31, 2017 2:43 AM   in response to: cdalebrittain in response to: cdalebrittain
 
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Thanks, that sounds plausible.
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