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Thread: Author Central - unable to access account


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Permlink Replies: 11 - Pages: 1 - Last Post: Jan 13, 2018 7:32 AM Last Post By: Joseph M Erhardt Threads: [ Previous | Next ]
Nils Ödlund

Posts: 7
Registered: 10/08/17
Author Central - unable to access account
Posted: Dec 31, 2017 4:24 AM
 
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Ahoy,

I'm trying to access my Author Central account, but after I claim my book for the account I get a message something's gone wrong and to try again later. When I try again I get a message that an e-mail is being sent to my address. I'm not receiving this e-mail, and when I click the link to send it again I get an error message saying to try again later. This has been going on since yesterday.

I tried submitting a help request to the support, but after I've described my issue and click the button to submit the request I get forwarded to a blank page and then nothing happens. I do not get an e-mail confirmation about my help request being submitted or received or anything like that.

This does not seem normal to me, and I assume something's borked.
The question now is if this is a regular occurrence and if it will resolve itself on its own, or if I should try and find another way to get in touch with support to get help? If so, what other contact channel for support would be best to use?

Any tips or advice very welcome.

/n
Joseph M Erhardt

Posts: 4,749
Registered: 12/21/15
Re: Author Central - unable to access account
Posted: Dec 31, 2017 4:42 AM   in response to: Nils Ödlund in response to: Nils Ödlund
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A couple of suggestions:

1) If you have an ad blocker running, you might disable that while you're working on this.
2) Try a different browser, perhaps Chrome or Firefox.

Best of luck.
Nils Ödlund

Posts: 7
Registered: 10/08/17
Re: Author Central - unable to access account
Posted: Dec 31, 2017 4:48 AM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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Thank you, I will give that a go.

Removing the adblocker did not help, and there's something weird viewing the site in firefox at the moment (I'm normally using Chrome). Will try again later.

Edited by: Nils Ödlund on Dec 31, 2017 4:52 AM
Joseph M Erhardt

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Registered: 12/21/15
Re: Author Central - unable to access account
Posted: Dec 31, 2017 11:59 AM   in response to: Nils Ödlund in response to: Nils Ödlund
 
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Hmmm. Have you run a full virus/malware scan lately? It's unlikely that this is the issue (as you'd see problems with other sites, too), but it couldn't hurt to do this.
Nils Ödlund

Posts: 7
Registered: 10/08/17
Re: Author Central - unable to access account
Posted: Dec 31, 2017 4:19 PM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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I'm doing regular security scans on my home PC, but it's happening on my laptop, my phone, and my work PC as well.

(I guess I should have mentioned that - my apologies)
Joseph M Erhardt

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Registered: 12/21/15
Re: Author Central - unable to access account
Posted: Dec 31, 2017 4:25 PM   in response to: Nils Ödlund in response to: Nils Ödlund
 
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If it's a True Glitch at Author Central, then it's likely it won't be addressed before January 2 at the earliest. :(

The help request you sent--was it off an Author Central page, or did you use the Contact Us at the bottom right of this page?
Nils Ödlund

Posts: 7
Registered: 10/08/17
Re: Author Central - unable to access account
Posted: Jan 1, 2018 5:27 AM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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The help request was sent through the Author Central page. I'll wait until the second and see if anything happens then, and if not I'll start looking into other contact options. My book isn't due for release for another month, so it doesn't feel super urgent just yet, but it'd be good to have it sorted.

Once I know what's happened and how it was fixed I'll update this thread.
Joseph M Erhardt

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Registered: 12/21/15
Re: Author Central - unable to access account
Posted: Jan 1, 2018 6:38 AM   in response to: Nils Ödlund in response to: Nils Ödlund
 
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If you need to do any screen captures (of error messages, etc.), I'd do them now. You won't be able to attach them to a Contact Us message, but you will be able to attach them to the e-mail you get back from the Contact Us.

Best of luck.
Alexis Villatoro

Posts: 1
Registered: 01/01/18
Re: Author Central - unable to access account
Posted: Jan 1, 2018 9:57 PM   in response to: Nils Ödlund in response to: Nils Ödlund
 
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I have the same problem too. I try to edit/claim the book and it doesnt work. It says they sent my email a confirmation email but I didn't get anything. Then when I try to click the "Click here if you didn't receive an email" it gives me an error.
Nils Ödlund

Posts: 7
Registered: 10/08/17
Re: Author Central - unable to access account
Posted: Jan 3, 2018 3:23 PM   in response to: Alexis Villatoro in response to: Alexis Villatoro
 
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My issue has now been resolved. Today when submitting a help request through the Need Help link on authorcentral's login page the request was actually sent (previously it just went to a blank page). A few hours later I received a response from a representative who had approved my e-mail manually.
Dr John C Battram

Posts: 6
Registered: 12/19/17
Re: Author Central - unable to access account
Posted: Jan 13, 2018 6:09 AM   in response to: Nils Ödlund in response to: Nils Ödlund
 
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I have been getting this since before Jan 1st. When I click onto author central it tells me it has sent an email, but I never get one. I have no idea what "author central" is because I can't get near it!
Joseph M Erhardt

Posts: 4,749
Registered: 12/21/15
Re: Author Central - unable to access account
Posted: Jan 13, 2018 7:32 AM   in response to: Dr John C Battram in response to: Dr John C Battram
 
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Doc, you added a post to a thread that's been marked "answered." You'd be better off to start a new thread and explain in as much detail as possible what you're seeing. Others here will help, if they can.
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