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Thread: Payments For Non-Listed Sales


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Permlink Replies: 7 - Pages: 1 - Last Post: Feb 1, 2018 7:33 AM Last Post By: Salamander Mall... Threads: [ Previous | Next ]
William Evans

Posts: 226
Registered: 10/29/16
Payments For Non-Listed Sales
Posted: Jan 31, 2018 1:23 PM
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This is a first. If I go to REPORTS and then under UNITS ORDERED, there is a bar depicting ONE sale of an E-Book for a particular day. However, when I drop down to ROYALTIES EARNED, it shows earnings for THREE sales of E-Books for that day.

Not complaining, but curious...where did those other two sales come from and why are they not shown in the UNITS ORDERED?

William

Edited by: William Evans on Jan 31, 2018 1:36 PM
cdalebrittain

Posts: 11,831
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Re: Payments For Non-Listed Sales
Posted: Jan 31, 2018 1:45 PM   in response to: William Evans in response to: William Evans
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The royalties below the graph are not day-by-day. They are for the total for the last 30 days. So if you sold 3 books in the last 30 days, that's the royalty amount you will see. Also note that a sale shows up as an "order" on the graph within a few hours for an ebook, but the royalty will not appear until the credit charge clears, which may be a day (or more) later.
William Evans

Posts: 226
Registered: 10/29/16
Re: Payments For Non-Listed Sales
Posted: Jan 31, 2018 2:26 PM   in response to: cdalebrittain in response to: cdalebrittain
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Thanks, Dale but I know that. You can set the date to reflect a certain period of time. This is not something I noticed over a period of just one day. It is something that I noticed throughout the month when the tallys continually came up with two more E-books that the units sold showed. I sell quite a few more books than 3 in a month and I have been doing this for a couple of years. This is something completely different from the norm. I first noticed this in the beginning of January, so there has been plenty of time for the charge to clear. It's not about that. That is actually an answer in reverse. I am not waiting for two charges to clear. There are two more sales reflected in 'ROYALTIES EARNED' than in the above 'UNITS SOLD' chart. i.e., it is showing more sales income that sales. Now, does it make sense?

Thanks anyway,

william

Edited by: William Evans on Jan 31, 2018 2:34 PM

Edited by: William Evans on Jan 31, 2018 2:45 PM
Salamander Mall...

Posts: 1,014
Registered: 10/16/17
Re: Payments For Non-Listed Sales
Posted: Jan 31, 2018 5:23 PM   in response to: William Evans in response to: William Evans
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William Evans wrote:
Thanks, Dale but I know that. You can set the date to reflect a certain period of time. This is not something I noticed over a period of just one day. It is something that I noticed throughout the month when the tallys continually came up with two more E-books that the units sold showed. I sell quite a few more books than 3 in a month and I have been doing this for a couple of years. This is something completely different from the norm. I first noticed this in the beginning of January, so there has been plenty of time for the charge to clear. It's not about that. That is actually an answer in reverse. I am not waiting for two charges to clear. There are two more sales reflected in 'ROYALTIES EARNED' than in the above 'UNITS SOLD' chart. i.e., it is showing more sales income that sales. Now, does it make sense?

Thanks anyway,

william

Edited by: William Evans on Jan 31, 2018 2:34 PM

Edited by: William Evans on Jan 31, 2018 2:45 PM


They do not show the same thing. The graph shows orders. The royalties are from sales. Orders from different days could easily become sales on the same day later in the week. Apples and oranges. It has always been this way.
William Evans

Posts: 226
Registered: 10/29/16
Re: Payments For Non-Listed Sales
Posted: Jan 31, 2018 7:12 PM   in response to: Salamander Mall... in response to: Salamander Mall...
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I'm having so much difficulty getting people to understand the gist of my question; no wonder it is so difficult to get the correct answer. I believe I will just get back to work.

Thanks, everyone

william
Donna St Felix

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Registered: 09/18/13
Re: Payments For Non-Listed Sales
Posted: Jan 31, 2018 7:25 PM   in response to: William Evans in response to: William Evans
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William Evans wrote:
This is a first. If I go to REPORTS and then under UNITS ORDERED, there is a bar depicting ONE sale of an E-Book for a particular day. However, when I drop down to ROYALTIES EARNED, it shows earnings for THREE sales of E-Books for that day.

Not complaining, but curious...where did those other two sales come from and why are they not shown in the UNITS ORDERED?


That is a good question, one that I think you should contact Customer Service for.
See the 'Contact Us' below.
William Evans

Posts: 226
Registered: 10/29/16
Re: Payments For Non-Listed Sales
Posted: Feb 1, 2018 6:38 AM   in response to: Donna St Felix in response to: Donna St Felix
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Thank you so much, Donna.

It isn't something that I am alarmed about but just curious to uncover. Appreciate the advice.

Have a good day.

william
Salamander Mall...

Posts: 1,014
Registered: 10/16/17
Re: Payments For Non-Listed Sales
Posted: Feb 1, 2018 7:33 AM   in response to: William Evans in response to: William Evans
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William Evans wrote:
I'm having so much difficulty getting people to understand the gist of my question; no wonder it is so difficult to get the correct answer. I believe I will just get back to work.

Thanks, everyone

william


No, we understand it. Business as usual, obviously.
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