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Thread: Do you bother getting reviews taken down?


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Permlink Replies: 11 - Pages: 1 - Last Post: Feb 6, 2018 1:26 PM Last Post By: Morgan Carlson Threads: [ Previous | Next ]
Tony Garrod

Posts: 31
Registered: 01/09/16
Do you bother getting reviews taken down?
Posted: Feb 4, 2018 10:48 AM
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Not so long back I received a 1 star review on my 2nd book that was, I won't say crazy but odd! This was from an unverified sale & obvious to me the person hadn't read the book. Anyhow! The review left was, as I say "odd", and I asked amazon to take it down, which they did.
A week later the review with, not as odd comments but very, very similar re-appeared!
I asked at another writing site what they would do & most said leave it up, some said the comments were "odd" enough to make them buy the book.

I have decided to leave it up even though after quite a few sales I still have only 2 reviews on it, one 5 star/verified and the other odd one which has completely wrecked my average rating!
It seems wrong that someone can just keep adding a review after the previous one has been removed, but if them's the rules what can you do?

So! Has this happened to you?
Do you bother to get the review removed time after time?
Do you think it right that a person leaving such reviews should be able to do so?

Interested in your thoughts.
Thanks for any replies.

Edited by: Tony Garrod on Feb 4, 2018 10:50 AM
Duane Dingle

Posts: 174
Registered: 06/04/14
Re: Do you bother getting reviews taken down?
Posted: Feb 4, 2018 12:39 PM   in response to: Tony Garrod in response to: Tony Garrod
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It's impressive that Amazon took it down. I've heard of them doing that, but never experienced it. I had gotten a four star review a couple years back that was obviously meant for another book, but when I asked Amazon to remove it as it might mislead a potential reader, Amazon wouldn't take it away.

But it sucks that it's a one star review, and you can try again to have it taken down. If it doesn't happen, it doesn't happen. If you had more five star reviews, the one star might add credibility to the group, but where you have only one so far, it just sucks.

If your book is not in KU, where reviews from those readers are always unverified, then the unverified status might give you more ammo to have it removed.
grms@oceanfree....

Posts: 47
Registered: 08/12/11
Re: Do you bother getting reviews taken down?
Posted: Feb 4, 2018 2:09 PM   in response to: Duane Dingle in response to: Duane Dingle
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I have had very 'odd' reviews, and my advice would be to ignore them, just read them and find out if they are
justified in some way, and learn from that.KDP is so different from usual publishing that it needs to be
studied.
Notjohn

Posts: 24,153
Registered: 02/27/13
Re: Do you bother getting reviews taken down?
Posted: Feb 4, 2018 4:02 PM   in response to: Tony Garrod in response to: Tony Garrod
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You speak as though it's routine to get review "taken down." I assure you, it isn't. Obviously I can't say that Amazon NEVER does this, since you say it happened, but certainly Amazon ALMOST NEVER does this. Like another poster, I've never heard of such a thing, and I've been here for ten years now.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting (2018 edition)

The blog: https://notjohnkdp.blogspot.com
Ned Kelly

Posts: 1,176
Registered: 09/05/15
Re: Do you bother getting reviews taken down?
Posted: Feb 4, 2018 4:10 PM   in response to: Tony Garrod in response to: Tony Garrod
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As others have said, very odd indeed. I had a FIVE STAR review that stated "I haven't read this book" that I suggested to Amazon was meaningless and made a mockery of their review system. The reply was:

"As this review doesn't contravene our guidelines, we will not remove it..."

Draw your own conclusions to that one.

Cheers

Ned
wellhouse

Posts: 420
Registered: 03/03/11
Re: Do you bother getting reviews taken down?
Posted: Feb 5, 2018 1:27 AM   in response to: Notjohn in response to: Notjohn
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Someone wrote a review claiming that I was selling books on the back of another (similarly named) author. I wrote to amazon saying that such a claim was libellous and they took it down immediately.
Jo Seph

Posts: 340
Registered: 09/07/15
Re: Do you bother getting reviews taken down?
Posted: Feb 5, 2018 3:29 AM   in response to: Ned Kelly in response to: Ned Kelly
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In special cases, especially if you are a famous politician like Hillary Clinton and people are attacking you with one stars simply because of your political stand and not because you wrote a bad book, Am.azon can take down the one star reviews. Seems yours was a special case.
Tony Garrod

Posts: 31
Registered: 01/09/16
Re: Do you bother getting reviews taken down?
Posted: Feb 5, 2018 10:06 AM   in response to: Tony Garrod in response to: Tony Garrod
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Thanks for the replies. I'm surprised by some of them.

I took a screen shot of the first review that was removed, which I believe/assume was done so because it contravened the review guidelines, the 2nd review is almost the same (still there), which is why I assumed that too could be taken down.
But what's the point of getting it removed if an almost word for word review is left by the same person the next day? That was my main point.

I assume I could once again get it removed, but I won't bother, for reason given and because, it has two comments which are along the lines I'd like to have replied with myself, not that you'd know the comments are there unless you click to comment yourself! Anyhow! I am of the opinion that I shouldn't engage in reviews posted...and, shock horror! It's had 3 helpful votes!! I Hope they're people who want to read it because of!

I suppose the bottom line was that I thought amazon could ask least issue some sort of warning to people constantly breaking their review guidelines which could stop what I have experienced...oh well!

Edited by: Tony Garrod on Feb 5, 2018 10:08 AM
Ned Kelly

Posts: 1,176
Registered: 09/05/15
Re: Do you bother getting reviews taken down?
Posted: Feb 5, 2018 3:43 PM   in response to: Jo Seph in response to: Jo Seph
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Jo,
Seems the moderators of reviews fail to think for themselves...maybe they're all just software...or monkeys.

Cheers

Ned
Michael F. Quar...

Posts: 299
Registered: 12/28/12
Re: Do you bother getting reviews taken down?
Posted: Feb 5, 2018 4:10 PM   in response to: Tony Garrod in response to: Tony Garrod
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Tony, I decided to look up your book, and check the offending review. The woman is apparently attacking you on religious grounds. She deems what you are doing as witchcraft.
My advice to you is: let the review stand. Apart from it hurting your average, anyone who reads the two sentences she wrote will quickly identify her as a crackpot. You'll get sympathy from folks interested in what you're trying to say.
On the other hand, it isn't a legitimate review. It seems to be part of a campaign she's waging against people such as yourself. It's something that shouldn't be allowed.
Tony Garrod

Posts: 31
Registered: 01/09/16
Re: Do you bother getting reviews taken down?
Posted: Feb 6, 2018 11:55 AM   in response to: Michael F. Quar... in response to: Michael F. Quar...
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Thanks for you reply.

"On the other hand, it isn't a legitimate review. It seems to be part of a campaign she's waging against people such as yourself. It's something that shouldn't be allowed".

I agree.
But yes! I'll leave it up. There seems to be no point, at all, getting it taken down!
I still can't get why amazon don't deal with such people!

.

Edited by: Tony Garrod on Feb 6, 2018 11:56 AM

Edited by: Tony Garrod on Feb 6, 2018 11:57 AM

Morgan Carlson

Posts: 170
Registered: 04/29/16
Re: Do you bother getting reviews taken down?
Posted: Feb 6, 2018 1:26 PM   in response to: Tony Garrod in response to: Tony Garrod
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I got a 1 star review in January where it was definitely strange. The person gave a review that they didn't understand the subject material in the book, or even expecting to see it, when it was listed in the blurb as being there. It actually sounded like the person was randomly causing trouble. I was more than a little annoyed, but didn't take any action.

A week later, the review was gone. I don't know if someone reported it or Amazon went after it themselves. It was just no longer there. I found it to be a very odd situation.
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