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Permlink Replies: 5 - Pages: 1 - Last Post: Feb 8, 2018 5:26 AM Last Post By: Meldrick Tjitro... Threads: [ Previous | Next ]
Meldrick Tjitro...

Posts: 4
Registered: 10/03/13
Troll posting negative review
Posted: Feb 6, 2018 5:22 AM
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Hi guys,
How can one report someone who trolls you and fake negative review.
There were people tweeting on twitter that they would post a negative review and they did.
It isn't even a verified purchase, how can someone review a product which they don't have
I want to report this.
cdalebrittain

Posts: 11,830
Registered: 03/05/11
Re: Troll posting negative review
Posted: Feb 6, 2018 6:52 AM   in response to: Meldrick Tjitro... in response to: Meldrick Tjitro...
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You can contact Amazon, giving them a screen shot of the Twitter comments, and see if they will take it down.

Usually they won't. Their position is that the customer (which is NOT you) is always right. I have a review that is clearly for a completely different book. It summarizes the plot, talks about the characters, etc., and it's absolutely nothing like my book. Amazon refused to take it down. At least the poster gave this (other) book 5 stars!

In case Amazon won't delete the review, you can down-vote it. Potential readers can usually tell a fake review and discount it.

Whatever you do do not "comment" on the review. This will just excite the trolls, who will add even more negative comments, try to find other ways to attack you, etc. Acting as though you hadn't even noticed the bad review is your best response to them.
Robert marso

Posts: 2
Registered: 02/06/18
Re: Troll posting negative review
Posted: Feb 6, 2018 8:04 AM   in response to: Meldrick Tjitro... in response to: Meldrick Tjitro...
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contact amazon they will help you and guide you as well.
Amis

Posts: 285
Registered: 02/25/17
Re: Troll posting negative review
Posted: Feb 6, 2018 10:49 AM   in response to: cdalebrittain in response to: cdalebrittain
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cdalebrittain wrote:
I have a review that is clearly for a completely different book. It summarizes the plot, talks about the characters, etc., and it's absolutely nothing like my book. Amazon refused to take it down. At least the poster gave this (other) book 5 stars!
I hope the book it was for got enough good reviews that the author won't miss that one!
cdalebrittain

Posts: 11,830
Registered: 03/05/11
Re: Troll posting negative review
Posted: Feb 6, 2018 12:41 PM   in response to: Amis in response to: Amis
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Actually the reviewer gave both the other guy's book and my book identical reviews. I think she (I think the reviewer was a she from the name) had written up two reviews and did copy-and-paste and somehow pasted the same review both places. I asked Amazon if they could contact this reviewer to point out her tiny mistake and they got all frosty.
Meldrick Tjitro...

Posts: 4
Registered: 10/03/13
Re: Troll posting negative review
Posted: Feb 8, 2018 5:26 AM   in response to: cdalebrittain in response to: cdalebrittain
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Thank you very much.
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