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Thread: Manager email?


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Permlink Replies: 1 - Pages: 1 - Last Post: Feb 9, 2018 10:44 AM Last Post By: cdalebrittain Threads: [ Previous | Next ]
John Smiten

Posts: 36
Registered: 12/22/17
Manager email?
Posted: Feb 9, 2018 8:20 AM
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I'm getting nowhere with the usual customer support.
Is there a complaints department, fraud department, or manager I can email to escalate my problem?
Thank you.

Edited by: John Smiten on Feb 9, 2018 8:20 AM
cdalebrittain

Posts: 11,833
Registered: 03/05/11
Re: Manager email?
Posted: Feb 9, 2018 10:44 AM   in response to: John Smiten in response to: John Smiten
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If there's something you don't understand, ask here in the forums. If it's something about your specific account, then Contact Us (lower right) is your only choice.

Keep on replying politely to the emails you receive, rather than starting fresh. Explain that it hasn't solved your problem, and say why. It should then get escalated. You can also ask that it be escalated. Stay very polite--you're dealing probably with overworked people for whom English is not the first language, and they want to help but can get irritated if you take out your understandable frustration on them. Good luck!
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