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Thread: Is anyone eles experiencing having categories reduced without republishing?


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Permlink Replies: 19 - Pages: 2 [ Previous | 1 2 ] - Last Post: Aug 23, 2013 7:30 PM Last Post By: dgeorge33
pier8

Posts: 283
Registered: 08/18/12
Re: Is anyone eles experiencing having categories reduced without republishing?
Posted: Aug 19, 2013 5:46 PM   in response to: bibliophile67 in response to: bibliophile67
 
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It happened to me, also.
James Kennamer

Posts: 4
Registered: 03/17/13
Re: Is anyone eles experiencing having categories reduced without republishing?
Posted: Aug 20, 2013 4:32 PM   in response to: bibliophile67 in response to: bibliophile67
 
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THis is the response that came yesterday evening from my complaint about categories changing and being reduced without publishing.
Supposedly books that had more than 2 categories were not supposed to be touched unless/until republished (that was latest that I could find).
If I had to guess I would suspect someone published a software update related to limiting categories that futzed things up and they are trying to figure out how to fix it.

I'm sorry for the trouble you are experiencing as a result of your book being
removed from certain categories, I've reported your case to our technical team,
additionally take into consideration that this is not related to late updates nor new
legislation, it is a general issue.

Please rest assured that our technical team is aware of this problem and is diligently
working hard to fix it as soon as possible.

Thanks for your patience while we fix this problem.


It is also hiding visibility to some of my books, they no longer show up on SalesRankExpress and i've had zero sales since the glitch.
Sigh! A good reason to want to limit ones books to KDP Select, so only Amazon has control of your sales, huh?

Sigh
Katrina Rasbold

Posts: 167
Registered: 06/28/13
Re: Is anyone eles experiencing having categories reduced without republishing?
Posted: Aug 23, 2013 6:42 PM   in response to: James Kennamer in response to: James Kennamer
 
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This thoroughly sucks. I have not had any of may categories restored. Some books had placement in four...very cool. I lost a #1 Neopaganism category as well.

Is there a policy change? I know the email says there wasn't but what is the holdup?

Is there a fix action?

Whiskey. Tango. Foxtrot?
barbie888

Posts: 987
Registered: 02/14/12
Re: Is anyone eles experiencing having categories reduced without republishing?
Posted: Aug 23, 2013 6:47 PM   in response to: Katrina Rasbold in response to: Katrina Rasbold
 
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Mine returned after contacting zon.
dgeorge33

Posts: 203
Registered: 03/03/13
Re: Is anyone eles experiencing having categories reduced without republishing?
Posted: Aug 23, 2013 7:30 PM   in response to: barbie888 in response to: barbie888
 
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Mine returned on its own. It sounds like a widespread problem and many people have been getting them back, so hope for the best.
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