Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Account Issues

Thread: Book Sales Not Showing UP


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 30 - Pages: 3 [ 1 2 3 | Next ] - Last Post: Oct 9, 2017 10:01 PM Last Post By: david wilkerson
Derrick W. Jack...

Posts: 11
Registered: 08/25/13
Book Sales Not Showing UP
Posted: Jan 30, 2014 12:45 PM
Click to report abuse...   Click to reply to this thread Reply
I have bookj sales and I know they are not being displayed. What Gives Amazon????????
cdalebrittain

Posts: 11,132
Registered: 03/05/11
Re: Book Sales Not Showing UP
Posted: Jan 30, 2014 3:23 PM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
Look at the thread, "Where are my sales?" in the Reports forum. (There's also an older version in General Questions.) This will help you.

Most likely you are looking at the wrong country or the wrong month.
james

Posts: 1,283
Registered: 09/25/12
Re: Book Sales Not Showing UP
Posted: Jan 30, 2014 11:51 PM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
Or it could be that family and friends are telling you they bought your book when in actual fact, what they meant to say is that they meant to buy it but never got around to it. Sometimes people will lie and say they bought it cause they don't want to upset you.
j cooper

Posts: 1
Registered: 02/03/14
Re: Book Sales Not Showing UP
Posted: Feb 3, 2014 2:34 PM   in response to: cdalebrittain in response to: cdalebrittain
Click to report abuse...   Click to reply to this thread Reply
I too have no sales showing and i have seen my books on peoples kindles and tablets yet nothing has shown up? Please explain how this is possible.
cdalebrittain

Posts: 11,132
Registered: 03/05/11
Re: Book Sales Not Showing UP
Posted: Feb 3, 2014 2:45 PM   in response to: j cooper in response to: j cooper
Click to report abuse...   Click to reply to this thread Reply
You're either looking in the wrong place (wrong country, wrong month) or else your friends downloaded the "sample" rather than the whole book.

Again, look at the thread, "Where are my sales?" either in General Questions or on the Reports forum.
Miss Janice Booth

Posts: 4
Registered: 09/20/13
Re: Book Sales Not Showing UP
Posted: Feb 4, 2014 6:33 AM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
I have to agree here I'm afraid - I also have book sales that I know FOR A FACT have happened and they are not showing up on my reports. I uploaded my 'masterpiece' on Hogmany (that's New Year's eve to non-Scots) and it went live almost immediately. I BOUGHT one myself to test the process and so far that is the ONLY one that has shown up on my reports. I know (again for a fact) that a friend BOUGHT a copy (and read it!) in the first two weeks of 2014 and I know her partner also BOUGHT one, her brother BOUGHT one (and just finished reading it last weekend - and enjoyed it immensely apparently!!), his partner also BOUGHT one. I don't believe these friends are lying to me! Another friend in Portugal also tried to download (BUY!) it and Amazon wouldn't let him - we're not sure why that was. I know Penny isn't lying coz' I saw it on her Kindle Fire last night! I checked my reports on 15th January ... nothing - just the one purchase I'd made. This afternoon I've followed a link from an email from Amazon telling me that they have just posted a new sales report for me ... still only showing my own single purchase! They don't show up in the "last 6 weeks sales" report ... so where are they? I can understand if they aren't reported until 15th February but why send me a message on 4 Feb saying they've posted new sales?

Any hel/ guidance gratefully received!

Jan
jm14

Posts: 2,617
Registered: 10/06/11
Re: Book Sales Not Showing UP
Posted: Feb 4, 2014 10:53 AM   in response to: Miss Janice Booth in response to: Miss Janice Booth
Click to report abuse...   Click to reply to this thread Reply
Did you read the thread "Where are my sales?" in the Reports forum, as cdalebrittain suggested?
cdalebrittain

Posts: 11,132
Registered: 03/05/11
Re: Book Sales Not Showing UP
Posted: Feb 4, 2014 3:16 PM   in response to: Miss Janice Booth in response to: Miss Janice Booth
Click to report abuse...   Click to reply to this thread Reply
You are almost certainly looking at the US reports when you should be looking at the UK reports. There's a popup menu to take you to different countries' reports.

Look at the email from Amazon again. They were not telling you about new sales. They were telling you that there is now a report of payments made, as well as the existing reports of books sold.

Definitely go to the Reports forum and look for the "Where are my sales?" thread. It will answer your questions, as JM points out.
Nissim Ben David

Posts: 1
Registered: 12/18/13
Re: Book Sales Not Showing UP
Posted: Feb 7, 2014 2:25 PM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
I canot see all of my book sales as well, I granted a gift card and couldnt see the sale of that book, later on several people told
me that they purchased the book but I couldnt see it in my reportt
cdalebrittain

Posts: 11,132
Registered: 03/05/11
Re: Book Sales Not Showing UP
Posted: Feb 7, 2014 3:13 PM   in response to: Nissim Ben David in response to: Nissim Ben David
Click to report abuse...   Click to reply to this thread Reply
Read the dang thread that will answer your questions.

You won't see a "sale" from a gift card unless and until the recipient actually downloads your book.
Georgina Titmus

Posts: 1
Registered: 08/29/14
Re: Book Sales Not Showing UP
Posted: Oct 21, 2014 3:16 AM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
Everything cool! My mistake...
Free to Soar (C...

Posts: 2
Registered: 03/22/13
Re: Book Sales Not Showing UP
Posted: Oct 21, 2014 11:37 AM   in response to: Georgina Titmus in response to: Georgina Titmus
Click to report abuse...   Click to reply to this thread Reply
There is definitely something wrong with the sales report. I hope they fix it before payment is made or some payments are going to be short. It has nothing to do with gift cards not being used. These are sales that are definitely made but haven't been showing up this past week (that's when I noticed it started happening).
Strangelove

Posts: 236
Registered: 01/28/14
Re: Book Sales Not Showing UP
Posted: Oct 21, 2014 3:10 PM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
Derrick, you and your cohorts are a bunch of whining idiots, who go round shouting that the sky is falling in.

Stop cluttering the forum with your ill informed moaning and go learn how to write...then you might get some sales.
Strangelove

Posts: 236
Registered: 01/28/14
Re: Book Sales Not Showing UP
Posted: Oct 21, 2014 3:11 PM   in response to: Free to Soar (C... in response to: Free to Soar (C...
Click to report abuse...   Click to reply to this thread Reply
These are sales that are definitely made

Same goes for you, you steaming boofhead.
Linda L Broberg

Posts: 326
Registered: 05/24/13
Re: Book Sales Not Showing UP
Posted: Oct 21, 2014 5:31 PM   in response to: Derrick W. Jack... in response to: Derrick W. Jack...
Click to report abuse...   Click to reply to this thread Reply
What about getting a royalty payment but your ranking reflects no sales? I look at my ranking nearly daily (it's just a habit) but nothing has changed, and today I got an email saying I was getting a royalty payment, and I was like "huh?" So, I checked my reports, and it shows I made a sale in the US (USDollars) but my ranking hasn't changed since August (not a big seller here). It's not that I care about my ranking, but it always at least jumps a little when I make a sale. BTW, I looked on Author Central, and it also doesn't reflect the sale.

I sent in a question to Customer Service and got a ridiculously long "canned" answer about ranking and other BS completely unrelated to my question (which is rather annoying) so I replied, asking again, but haven't yet heard back.

There's definitely something fishy going on.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums